Zigbee2MQTT not running - Error while starting zigbee-herdsman

Just trying to get Sonoff dongle 3 P running without success.



enabled: false
master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
options: “-d -d”
log: false


server: mqtt:core-mosquitto:1883
user: mqtt_user
password: ******


port: >-


[16:18:17] INFO: Preparing to start…
[16:18:17] INFO: Socat not enabled
[16:18:17] INFO: Starting Zigbee2MQTT…
Zigbee2MQTT:info 2023-03-22 16:18:18: Logging to console and directory: ‘/config/zigbee2mqtt/log/2023-03-22.16-18-18’ filename: log.txt
Zigbee2MQTT:info 2023-03-22 16:18:18: Starting Zigbee2MQTT version 1.30.2 (commit #unknown)
Zigbee2MQTT:info 2023-03-22 16:18:19: Starting zigbee-herdsman (0.14.96)
Zigbee2MQTT:error 2023-03-22 16:18:39: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2023-03-22 16:18:39: Failed to start zigbee
Zigbee2MQTT:error 2023-03-22 16:18:39: Check Zigbee2MQTT fails to start | Zigbee2MQTT for possible solutions
Zigbee2MQTT:error 2023-03-22 16:18:39: Exiting…
Zigbee2MQTT:error 2023-03-22 16:18:39: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
at Zigbee.start (/app/lib/zigbee.ts:58:27)
at Controller.start (/app/lib/controller.ts:101:27)
at start (/app/index.js:107:5)

any ideas on this please

Running HAOS on a PC that has Ubuntu installed - nothing else

So an unsupported install method. Supervised requires Debian OS, no derivatives.

1 Like

So I know the problem too, but with a regular installation on a Nuc and only one thing helped for me, a complete new installation.
I spent 3 days looking and couldn’t find a real solution. Try another longer USB extension and see your Z2m.
This is how my configuration looks now and that’s the only one that works.
I haven’t created a user anymore, it also works without one.

Thank you Bimbo, I might start again with a clean install as you recommend. I have no integrations in my system as I am only setting up for the first time.