Zigbee2MQTT not starting with "Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)"

Configuration Zigbee
41

Currently in Thailand and long way from home and this happens. Murphys law!

Rebooted, restored and restarted my NUC running PVE.

Any suggestions? Help is really needed!

02:09:05] INFO: Preparing to start...
[02:09:05] INFO: Socat not enabled
[02:09:06] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:error 2024-03-25 02:09:27: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-25 02:09:27: Failed to start zigbee
Zigbee2MQTT:error 2024-03-25 02:09:27: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-25 02:09:27: Exiting...
Zigbee2MQTT:error 2024-03-25 02:09:27: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)
42

Hello,
I have the same issue, i tried everything above and still not working.
Do you have any suggestions?
1st i tried my dongle with ZHA and it’s ok.
Then i disable ZHA and follow a tutorial to install Z2M.
mosquito seems ok
my config : raspberry 4 running HA OS with SONOFF Zigbee 3.0 USB Dongle Plus - TI CC2652P

data_path: /config/zigbee2mqtt
socat:
enabled: false
master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
options: “-d -d”
log: false
mqtt:
server: mqtt://192.168.178.82:1883
user: ha-mqtt
password: xxxxx
serial:
port: >-
/dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_xxxxxxx-if00-port0
#adapter: zstack

I have 2 differents error with or without the line adapter: zstack
with :

[11:52:39] INFO: Preparing to start…
[11:52:40] INFO: Socat not enabled
[11:52:41] INFO: Starting Zigbee2MQTT…
Zigbee2MQTT:info 2024-04-19 11:52:47: Logging to console and directory: ‘/config/zigbee2mqtt/log/2024-04-19.11-52-47’ filename: log.txt
Zigbee2MQTT:info 2024-04-19 11:52:47: Starting Zigbee2MQTT version 1.36.1 (commit #unknown)
Zigbee2MQTT:info 2024-04-19 11:52:47: Starting zigbee-herdsman (0.40.3)
Zigbee2MQTT:error 2024-04-19 11:53:07: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-04-19 11:53:07: Failed to start zigbee
Zigbee2MQTT:error 2024-04-19 11:53:07: Check Zigbee2MQTT fails to start | Zigbee2MQTT for possible solutions
Zigbee2MQTT:error 2024-04-19 11:53:07: Exiting…
Zigbee2MQTT:error 2024-04-19 11:53:08: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
at Zigbee.start (/app/lib/zigbee.ts:62:27)
at Controller.start (/app/lib/controller.ts:109:27)
at start (/app/index.js:107:5)

without :

[12:12:06] INFO: Preparing to start…
[12:12:07] INFO: Socat not enabled
[12:12:08] INFO: Starting Zigbee2MQTT…
Zigbee2MQTT:info 2024-04-19 12:12:14: Logging to console and directory: ‘/config/zigbee2mqtt/log/2024-04-19.12-12-14’ filename: log.txt
Zigbee2MQTT:info 2024-04-19 12:12:14: Starting Zigbee2MQTT version 1.36.1 (commit #unknown)
Zigbee2MQTT:info 2024-04-19 12:12:14: Starting zigbee-herdsman (0.40.3)
Zigbee2MQTT:error 2024-04-19 12:12:24: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-04-19 12:12:24: Failed to start zigbee
Zigbee2MQTT:error 2024-04-19 12:12:24: Check Zigbee2MQTT fails to start | Zigbee2MQTT for possible solutions
Zigbee2MQTT:error 2024-04-19 12:12:24: Exiting…
Zigbee2MQTT:error 2024-04-19 12:12:24: undefined

I have check the usb port with sucess :

test -w /dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_xxxxxx-port0 && echo success || echo failure

Thanks in advance for your help!
Cyp

43

Did you try a HA restart with ZHA disabled?

44

Hello,
Yes i tried
Also tried usb 2 and usb 3 with and without extension cable
thx

45

Problem solved for me !
The config was ok in the add-on but when i checked the file /homeassistant/zigbee2mqtt/configuration.yaml I noticed that I had an old configuration for another zigbee module.
Once the module configuration has been reported directly in the Z2M file, it has started.

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