Zone Person Detection Help

Configuration
1

Hi Everyone,

I’m having an issue with my home zone detecting people. I have my wife and I set up as users and our phones are set as the tracking device for each user. I have checked that all appropriate permissions are correct on each device for location tracking, etc. I’ve been having issues with our leaving/returning home automations triggering correctly. I have looked at the zone.home in developer tools and it is either showing myself or my wife, but not both. This is occurring when we are both in the house/zone and devices are on. I have included the .yaml from the developer tools below but removed my wife’s name under persons and removed the actual lat/long. Any advice on how to troubleshoot this issue would be appreciated.

latitude: "our latitude"
longitude: "our longitude"
radius: 100
passive: false
persons:
  - person."wife's name"
editable: true
icon: mdi:home
friendly_name: Home
2

Take a look at your History, are both person entities showing the correct states currently? Do the zones/home/away values shown seem reasonable for your recent activity?

Do you have devices other than your phones that login with the same user accounts, but are not things you always take with you?