Except for the one Minoston device, none of the Zooz devices have the model number listed anymore, as they used to before the restore.
If you haven’t restarted (like power off restart) since the restore, then do that.
If you have, re-interview those devices.
If the re-interview doesn’t work what does the log say?
@NathanCu,
Thanks for your response.
I did reboot the HAOS multiple times since restore.
I just re-interviewed a few devices, and that didn’t fix it. Even the stick doesn’t have the model recognized, and you can’t re-interview it.
Which log do you want me to look at ?
I the settings section of ZWave JS set it to debug mode. Then view it under debug log under the icon that looks like a ladybug. On the left of your JsUI addin window.
Look for words that say error, fail, retry etc.
If you see anything interesting post it (actual text not a screenshot) inside a reformatted text ( </>) block
Nothing obvious . Here are some excerpts below. The log file is huge.
2023-09-10T00:23:05.617Z CNTRLR [Node 047] failed to decode the message, retrying with SPAN extension...
2023-09-09T23:01:26.249Z DRIVER « [REQ] [SendDataBridge]
callback id: 3
transmit status: OK, took 1370 ms
repeater node IDs: 13
routing attempts: 5
protocol & route speed: Z-Wave, 40 kbit/s
routing scheme: NLWR
ACK RSSI: -92 dBm
ACK RSSI on repeaters: N/A
ACK channel no.: 1
TX channel no.: 1
route failed here: 13 -> 24
2023-09-09T23:03:26.403Z DRIVER « [Node 013] [REQ] [BridgeApplicationCommand]
│ RSSI: -76 dBm
└─[Security2CCMessageEncapsulation] [INVALID]
error: Security2CC_NoSPAN
2023-09-09T23:03:26.403Z CNTRLR » [Node 013] No SPAN is established yet, cannot decode command. Requesting a non
ce...
2023-09-09T23:39:31.421Z DRIVER Dropping message with invalid payload
2023-09-09T23:39:31.421Z DRIVER « [Node 045] [REQ] [BridgeApplicationCommand]
│ RSSI: -89 dBm
└─[SecurityCCCommandEncapsulation] [INVALID]
error: Nonce 0x87 expired, cannot decode security encapsulated command.
2023-09-09T23:39:32.008Z DRIVER « [Node 025] [REQ] [BridgeApplicationCommand]
│ RSSI: -85 dBm
└─[SecurityCCCommandEncapsulation] [INVALID]
error: Nonce 0xaf expired, cannot decode security encapsulated command.
2023-09-09T23:39:43.479Z DRIVER « [Node 013] [REQ] [BridgeApplicationCommand]
│ RSSI: -79 dBm
└─[Security2CCNonceGet] [INVALID]
error: Duplicate command (sequence number 8)
Focus on one node. Do it while you’re grabbing an interview and/or a heal.
You can also look at the debug log od a single node under it’s dropdown in the node list.
Yes it is… Don’t leave it in debug when you’re not troubleshooting. 
@NathanCu,
Here is the full interview log.
2023-09-09 21:37:07.182 INFO Z-WAVE: [Node 013] Metadata updated: 50-0-value-65537
2023-09-09 21:37:07.183 INFO Z-WAVE: [Node 013] Value updated: 50-0-value-65537 0 => 0
2023-09-09 21:37:19.578 INFO APP: GET / 304 0.602 ms - -
2023-09-09 21:37:19.585 INFO APP: GET /static/css/app.880ba8ae9e500ab06367.css 304 0.457 ms - -
2023-09-09 21:37:19.587 INFO APP: GET /static/js/126.7b8e034044b622d70d63.js 304 0.294 ms - -
2023-09-09 21:37:19.589 INFO APP: GET /static/js/app.7b66bffb2d79a3bde7ef.js 304 0.330 ms - -
2023-09-09 21:37:19.675 INFO APP: GET /api/auth-enabled 304 0.724 ms - -
2023-09-09 21:37:19.688 INFO APP: GET /static/logo.png 304 0.310 ms - -
2023-09-09 21:37:19.716 INFO APP: GET //static/fonts/MaterialIcons-Regular.2d80174.woff2 304 0.339 ms - -
2023-09-09 21:37:20.789 INFO APP: GET /api/settings 304 1072.086 ms - -
2023-09-09 21:37:20.816 INFO APP: GET /api/auth-enabled 304 0.699 ms - -
2023-09-09 21:37:23.331 INFO APP: GET /health/zwave 200 0.404 ms - 2140
2023-09-09 21:37:32.503 INFO Z-WAVE: Calling api refreshInfo with args: [ 3, { resetSecurityClasses: false }, [length]: 2 ]
2023-09-09 21:37:32.505 INFO Z-WAVE: [Node 003] Value added: 119-0-name => Porch light
2023-09-09 21:37:32.506 INFO Z-WAVE: [Node 003] Value added: 119-0-location => Porch
2023-09-09 21:37:32.506 INFO Z-WAVE: [Node 003] Interview started
2023-09-09 21:37:32.509 INFO Z-WAVE: Success zwave api call refreshInfo undefined
2023-09-09 21:37:32.527 INFO Z-WAVE: [Node 003] Interview stage PROTOCOLINFO completed
2023-09-09 21:37:32.558 INFO Z-WAVE: [Node 003] Interview stage NODEINFO completed
2023-09-09 21:37:32.635 INFO Z-WAVE: [Node 003] Metadata updated: 114-0-manufacturerId
2023-09-09 21:37:32.636 INFO Z-WAVE: [Node 003] Value added: 114-0-manufacturerId => 634
2023-09-09 21:37:32.636 INFO Z-WAVE: [Node 003] Metadata updated: 114-0-productType
2023-09-09 21:37:32.637 INFO Z-WAVE: [Node 003] Value added: 114-0-productType => 28672
2023-09-09 21:37:32.637 INFO Z-WAVE: [Node 003] Metadata updated: 114-0-productId
2023-09-09 21:37:32.637 INFO Z-WAVE: [Node 003] Value added: 114-0-productId => 40966
2023-09-09 21:37:32.706 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-libraryType
2023-09-09 21:37:32.706 INFO Z-WAVE: [Node 003] Value added: 134-0-libraryType => 3
2023-09-09 21:37:32.707 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-protocolVersion
2023-09-09 21:37:32.707 INFO Z-WAVE: [Node 003] Value added: 134-0-protocolVersion => 7.13
2023-09-09 21:37:32.707 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-firmwareVersions
2023-09-09 21:37:32.708 INFO Z-WAVE: [Node 003] Value added: 134-0-firmwareVersions => 2.0
2023-09-09 21:37:32.708 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-hardwareVersion
2023-09-09 21:37:32.708 INFO Z-WAVE: [Node 003] Value added: 134-0-hardwareVersion => 1
2023-09-09 21:37:33.302 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-sdkVersion
2023-09-09 21:37:33.302 INFO Z-WAVE: [Node 003] Value added: 134-0-sdkVersion => 7.13.10
2023-09-09 21:37:33.302 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-applicationFrameworkAPIVersion
2023-09-09 21:37:33.303 INFO Z-WAVE: [Node 003] Value added: 134-0-applicationFrameworkAPIVersion => 10.13.10
2023-09-09 21:37:33.303 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-applicationFrameworkBuildNumber
2023-09-09 21:37:33.303 INFO Z-WAVE: [Node 003] Value added: 134-0-applicationFrameworkBuildNumber => 423
2023-09-09 21:37:33.303 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-hostInterfaceVersion
2023-09-09 21:37:33.304 INFO Z-WAVE: [Node 003] Value added: 134-0-hostInterfaceVersion => unused
2023-09-09 21:37:33.304 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-hostInterfaceBuildNumber
2023-09-09 21:37:33.304 INFO Z-WAVE: [Node 003] Value added: 134-0-hostInterfaceBuildNumber => 0
2023-09-09 21:37:33.304 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-zWaveProtocolVersion
2023-09-09 21:37:33.304 INFO Z-WAVE: [Node 003] Value added: 134-0-zWaveProtocolVersion => 7.13.10
2023-09-09 21:37:33.305 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-zWaveProtocolBuildNumber
2023-09-09 21:37:33.305 INFO Z-WAVE: [Node 003] Value added: 134-0-zWaveProtocolBuildNumber => 423
2023-09-09 21:37:33.305 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-applicationVersion
2023-09-09 21:37:33.305 INFO Z-WAVE: [Node 003] Value added: 134-0-applicationVersion => 2.0.1
2023-09-09 21:37:33.306 INFO Z-WAVE: [Node 003] Metadata updated: 134-0-applicationBuildNumber
2023-09-09 21:37:33.306 INFO Z-WAVE: [Node 003] Value added: 134-0-applicationBuildNumber => 43707
2023-09-09 21:37:33.418 INFO Z-WAVE: [Node 003] Metadata updated: 135-0-80-3
2023-09-09 21:37:33.419 INFO Z-WAVE: [Node 003] Value added: 135-0-80-3 => 0
2023-09-09 21:37:33.420 INFO Z-WAVE: [Node 003] Metadata updated: 135-0-80-4
2023-09-09 21:37:33.420 INFO Z-WAVE: [Node 003] Value added: 135-0-80-4 => 0
2023-09-09 21:37:33.420 INFO Z-WAVE: [Node 003] Metadata updated: 135-0-80-5
2023-09-09 21:37:33.420 INFO Z-WAVE: [Node 003] Value added: 135-0-80-5 => 0
2023-09-09 21:37:34.111 INFO Z-WAVE: [Node 003] Metadata updated: 37-0-currentValue
2023-09-09 21:37:34.112 INFO Z-WAVE: [Node 003] Value added: 37-0-currentValue => true
2023-09-09 21:37:34.112 INFO Z-WAVE: [Node 003] Metadata updated: 37-0-targetValue
2023-09-09 21:37:34.113 INFO Z-WAVE: [Node 003] Value added: 37-0-targetValue => true
2023-09-09 21:37:34.113 INFO Z-WAVE: [Node 003] Metadata updated: 37-0-duration
2023-09-09 21:37:34.113 INFO Z-WAVE: [Node 003] Value added: 37-0-duration => 0s
2023-09-09 21:37:34.187 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-1
2023-09-09 21:37:34.229 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-1
2023-09-09 21:37:34.305 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-1
2023-09-09 21:37:34.344 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-2
2023-09-09 21:37:34.382 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-2
2023-09-09 21:37:34.454 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-2
2023-09-09 21:37:34.497 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-3
2023-09-09 21:37:34.535 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-3
2023-09-09 21:37:34.595 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-3
2023-09-09 21:37:34.633 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-5
2023-09-09 21:37:34.675 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-5
2023-09-09 21:37:34.733 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-5
2023-09-09 21:37:34.773 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-7
2023-09-09 21:37:34.829 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-7
2023-09-09 21:37:34.904 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-7
2023-09-09 21:37:34.940 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-8
2023-09-09 21:37:34.993 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-8
2023-09-09 21:37:35.102 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-8
2023-09-09 21:37:35.139 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-10
2023-09-09 21:37:35.179 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-10
2023-09-09 21:37:35.237 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-10
2023-09-09 21:37:35.273 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-12
2023-09-09 21:37:35.326 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-12
2023-09-09 21:37:35.382 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-12
2023-09-09 21:37:35.417 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-13
2023-09-09 21:37:35.476 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-13
2023-09-09 21:37:35.552 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-13
2023-09-09 21:37:35.588 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-14
2023-09-09 21:37:35.626 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-14
2023-09-09 21:37:35.699 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-14
2023-09-09 21:37:35.737 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-15
2023-09-09 21:37:35.775 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-15
2023-09-09 21:37:35.846 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-15
2023-09-09 21:37:35.881 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-16
2023-09-09 21:37:35.922 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-16
2023-09-09 21:37:36.012 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-16
2023-09-09 21:37:36.049 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-17
2023-09-09 21:37:36.103 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-17
2023-09-09 21:37:36.195 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-17
2023-09-09 21:37:36.233 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-1
2023-09-09 21:37:36.234 INFO Z-WAVE: [Node 003] Value added: 112-0-1 => 0
2023-09-09 21:37:36.270 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-2
2023-09-09 21:37:36.271 INFO Z-WAVE: [Node 003] Value added: 112-0-2 => 0
2023-09-09 21:37:36.307 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-3
2023-09-09 21:37:36.307 INFO Z-WAVE: [Node 003] Value added: 112-0-3 => 0
2023-09-09 21:37:36.344 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-5
2023-09-09 21:37:36.345 INFO Z-WAVE: [Node 003] Value added: 112-0-5 => 0
2023-09-09 21:37:36.379 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-7
2023-09-09 21:37:36.380 INFO Z-WAVE: [Node 003] Value added: 112-0-7 => 15
2023-09-09 21:37:36.419 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-8
2023-09-09 21:37:36.419 INFO Z-WAVE: [Node 003] Value added: 112-0-8 => 2
2023-09-09 21:37:36.452 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-10
2023-09-09 21:37:36.453 INFO Z-WAVE: [Node 003] Value added: 112-0-10 => 1
2023-09-09 21:37:36.487 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-12
2023-09-09 21:37:36.488 INFO Z-WAVE: [Node 003] Value added: 112-0-12 => 1
2023-09-09 21:37:36.523 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-13
2023-09-09 21:37:36.524 INFO Z-WAVE: [Node 003] Value added: 112-0-13 => 0
2023-09-09 21:37:36.560 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-14
2023-09-09 21:37:36.561 INFO Z-WAVE: [Node 003] Value added: 112-0-14 => 1
2023-09-09 21:37:36.597 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-15
2023-09-09 21:37:36.597 INFO Z-WAVE: [Node 003] Value added: 112-0-15 => 1
2023-09-09 21:37:36.633 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-16
2023-09-09 21:37:36.634 INFO Z-WAVE: [Node 003] Value added: 112-0-16 => 1
2023-09-09 21:37:36.668 INFO Z-WAVE: [Node 003] Metadata updated: 112-0-17
2023-09-09 21:37:36.668 INFO Z-WAVE: [Node 003] Value added: 112-0-17 => 0
2023-09-09 21:37:36.705 INFO Z-WAVE: [Node 003] Metadata updated: 91-0-scene-001
2023-09-09 21:37:36.706 INFO Z-WAVE: [Node 003] Metadata updated: 91-0-scene-002
2023-09-09 21:37:36.742 INFO Z-WAVE: [Node 003] Interview stage COMMANDCLASSES completed
2023-09-09 21:37:36.743 INFO Z-WAVE: [Node 003] Interview stage OVERWRITECONFIG completed
2023-09-09 21:37:36.743 INFO Z-WAVE: [Node 003] Interview stage COMPLETE completed
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-37-0-currentValue => true
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-37-0-targetValue => true
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-37-0-duration => 0s
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-91-0-scene-001 => undefined
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-91-0-scene-002 => undefined
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-91-0-slowRefresh => undefined
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-112-0-1 => 0
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-112-0-2 => 0
2023-09-09 21:37:36.748 INFO Z-WAVE: [Node 003] Value added 3-112-0-3 => 0
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-5 => 0
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-7 => 15
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-8 => 2
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-10 => 1
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-12 => 1
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-13 => 0
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-14 => 1
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-15 => 1
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-16 => 1
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-112-0-17 => 0
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-114-0-manufacturerId => 634
2023-09-09 21:37:36.749 INFO Z-WAVE: [Node 003] Value added 3-114-0-productType => 28672
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-114-0-productId => 40966
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-libraryType => 3
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-protocolVersion => 7.13
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-firmwareVersions => 2.0
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-hardwareVersion => 1
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-sdkVersion => 7.13.10
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-applicationFrameworkAPIVersion => 10.13.10
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-applicationFrameworkBuildNumber => 423
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-hostInterfaceVersion => unused
2023-09-09 21:37:36.750 INFO Z-WAVE: [Node 003] Value added 3-134-0-hostInterfaceBuildNumber => 0
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-134-0-zWaveProtocolVersion => 7.13.10
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-134-0-zWaveProtocolBuildNumber => 423
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-134-0-applicationVersion => 2.0.1
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-134-0-applicationBuildNumber => 43707
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-135-0-80-3 => 0
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-135-0-80-4 => 0
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-135-0-80-5 => 0
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-135-0-value => undefined
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-135-0-identify => undefined
2023-09-09 21:37:36.751 INFO Z-WAVE: [Node 003] Value added 3-135-0-timeout => undefined
2023-09-09 21:37:36.752 INFO Z-WAVE: [Node 003] Ready: Zooz - Unknown product 0xa006 (0x7000)
2023-09-09 21:37:36.755 INFO Z-WAVE: [Node 003] Interview COMPLETED, all values are updated
The major error is right at the end :
2023-09-09 21:37:36.752 INFO Z-WAVE: [Node 003] Ready: Zooz - Unknown product 0xa006 (0x7000)
Not sure why it wouldn’t be recognized anymore. It certainly used to be.
This is now fixed, possibly due to upgrading to HAOS 2023.9.2 & Z-Wave JS 1.15.11, although I’m not sure what exactly fixed it.