Zwave NorthQ Gas

Hello,

I received a NorthQ NQ-9121-EU zwave module which is supposed to be HA compatible.
But… I can’t pair it with HA (zwave JS) :sleepy:

I’m on the latest version of HA (2022.3)

Config:
Raspberry pi 4
Aeotec USB Z-Stick ZW090C+ (Z-Stick Gen5+)

All the pairings I’ve done so far have been fine, but this one is resisting me.

NorthQ’s support tells me this:

The pairing process should be as it follows. You place the controller into « Learn » mode and then press the device button 3 times to include it.
I can’t provide you with much support for integration with third party devices.

I have attached the manual and specification materials to this email which you can look at.

What you can try is to press the button 7 times in order to reset the device completely.

But it doesn’t work :sob:

Are any of you using a NorthQ module and managed to get it to work?
Or had to give up unfortunately

Thanks for your help :vulcan_salute:

Philippe

What does it do when it doesn’t work?

No pairing :sob:

Anything logged?

Warn log:
2022-02-08T05:45:22.264Z CNTRLR [Node 035] Timed out while waiting for a response from the node (ZW0201)

Error log:
Nothing

Time to set the log level to “debug”. :slight_smile:

Yes but… In the debug mode there are many people :rofl:

But I will post the file :sweat_smile:

OK it was quieter than I thought :innocent:

S'abonner aux messages du journal Z-Wave JS…
2022-02-08T05:58:37.454Z CNTRLR   Starting inclusion process with strategy Default...
2022-02-08T05:58:37.472Z SERIAL » 0x0105004ac15120                                                     (7 bytes)
2022-02-08T05:58:37.474Z DRIVER » [REQ] [AddNodeToNetwork]
                                    payload: 0xc151
2022-02-08T05:58:37.478Z SERIAL « [ACK]                                                                   (0x06)
2022-02-08T05:58:37.482Z SERIAL « 0x0107004a51010000e2                                                 (9 bytes)
2022-02-08T05:58:37.484Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:58:37.487Z DRIVER « [REQ] [AddNodeToNetwork]
                                    payload: 0x51010000
2022-02-08T05:58:37.496Z CNTRLR   The controller is now ready to add nodes
2022-02-08T05:59:07.663Z SERIAL » 0x010e00132207600d00012501002552f8                                  (16 bytes)
2022-02-08T05:59:07.666Z DRIVER » [Node 034] [REQ] [SendData]
                                  │ transmit options: 0x25
                                  │ callback id:      82
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      0
                                    │ destination: 1
                                    └─[BinarySwitchCCSet]
                                        target value: false
2022-02-08T05:59:07.671Z SERIAL « [ACK]                                                                   (0x06)
2022-02-08T05:59:07.677Z SERIAL « 0x0104011301e8                                                       (6 bytes)
2022-02-08T05:59:07.679Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:07.682Z DRIVER « [RES] [SendData]
                                    was sent: true
2022-02-08T05:59:07.735Z SERIAL « 0x0107001352000006bf                                                 (9 bytes)
2022-02-08T05:59:07.738Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:07.742Z DRIVER « [REQ] [SendData]
                                    callback id:     82
                                    transmit status: OK
2022-02-08T05:59:07.754Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:08.773Z SERIAL » 0x010d00132206600d000125022553f8                                    (15 bytes)
2022-02-08T05:59:08.775Z DRIVER » [Node 034] [REQ] [SendData]
                                  │ transmit options: 0x25
                                  │ callback id:      83
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      0
                                    │ destination: 1
                                    └─[BinarySwitchCCGet]
2022-02-08T05:59:08.782Z SERIAL « [ACK]                                                                   (0x06)
2022-02-08T05:59:08.785Z SERIAL « 0x0104011301e8                                                       (6 bytes)
2022-02-08T05:59:08.787Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:08.789Z DRIVER « [RES] [SendData]
                                    was sent: true
2022-02-08T05:59:08.850Z SERIAL « 0x0107001353000007bf                                                 (9 bytes)
2022-02-08T05:59:08.852Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:08.856Z DRIVER « [REQ] [SendData]
                                    callback id:     83
                                    transmit status: OK
2022-02-08T05:59:09.325Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.330Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.335Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.343Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:09.434Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.438Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.441Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.447Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:09.533Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.537Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.541Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.547Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:09.583Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.586Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.590Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.596Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:09.599Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.601Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.603Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.609Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:09.660Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.664Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.668Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.674Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:09.790Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.794Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.797Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.802Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:09.806Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:09.808Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:09.810Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:09.814Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:18.872Z CNTRLR   [Node 034] Timed out while waiting for a response from the node (ZW0201)
2022-02-08T05:59:27.354Z SERIAL » 0x010e00132207600d00012501002554fe                                  (16 bytes)
2022-02-08T05:59:27.356Z DRIVER » [Node 034] [REQ] [SendData]
                                  │ transmit options: 0x25
                                  │ callback id:      84
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      0
                                    │ destination: 1
                                    └─[BinarySwitchCCSet]
                                        target value: false
2022-02-08T05:59:27.360Z SERIAL « [ACK]                                                                   (0x06)
2022-02-08T05:59:27.367Z SERIAL « 0x0104011301e8                                                       (6 bytes)
2022-02-08T05:59:27.369Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:27.372Z DRIVER « [RES] [SendData]
                                    was sent: true
2022-02-08T05:59:27.423Z SERIAL « 0x0107001354000006b9                                                 (9 bytes)
2022-02-08T05:59:27.427Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:27.431Z DRIVER « [REQ] [SendData]
                                    callback id:     84
                                    transmit status: OK
2022-02-08T05:59:27.447Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:28.465Z SERIAL » 0x010d00132206600d000125022555fe                                    (15 bytes)
2022-02-08T05:59:28.467Z DRIVER » [Node 034] [REQ] [SendData]
                                  │ transmit options: 0x25
                                  │ callback id:      85
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      0
                                    │ destination: 1
                                    └─[BinarySwitchCCGet]
2022-02-08T05:59:28.472Z SERIAL « [ACK]                                                                   (0x06)
2022-02-08T05:59:28.478Z SERIAL « 0x0104011301e8                                                       (6 bytes)
2022-02-08T05:59:28.480Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:28.485Z DRIVER « [RES] [SendData]
                                    was sent: true
2022-02-08T05:59:28.529Z SERIAL « 0x0107001355000006b8                                                 (9 bytes)
2022-02-08T05:59:28.532Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:28.537Z DRIVER « [REQ] [SendData]
                                    callback id:     85
                                    transmit status: OK
2022-02-08T05:59:29.172Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.187Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.190Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.196Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:29.338Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.342Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.348Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.357Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:29.427Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.432Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.435Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.441Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:29.542Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.545Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.549Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.556Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:29.571Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.572Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.576Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.581Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:29.615Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.618Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.621Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.629Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:29.658Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.662Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.667Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.672Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:29.713Z SERIAL « 0x010d0004102207600d01012003008d                                    (15 bytes)
2022-02-08T05:59:29.716Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T05:59:29.719Z DRIVER « [Node 034] [REQ] [ApplicationCommand]
                                  └─[MultiChannelCCCommandEncapsulation]
                                    │ source:      1
                                    │ destination: 1
                                    └─[BasicCCReport]
                                        current value: 0
2022-02-08T05:59:29.725Z CNTRLR   [Node 034] [~] [Binary Switch] currentValue: false => false       [Endpoint 1]
2022-02-08T05:59:38.551Z CNTRLR   [Node 034] Timed out while waiting for a response from the node (ZW0201)
2022-02-08T06:00:07.448Z CNTRLR   stopping inclusion process...
2022-02-08T06:00:07.481Z SERIAL » 0x0105004ac55623                                                     (7 bytes)
2022-02-08T06:00:07.484Z DRIVER » [REQ] [AddNodeToNetwork]
                                    payload: 0xc556
2022-02-08T06:00:07.488Z SERIAL « [ACK]                                                                   (0x06)
2022-02-08T06:00:07.576Z SERIAL « 0x0107004a56060000e2                                                 (9 bytes)
2022-02-08T06:00:07.579Z SERIAL » [ACK]                                                                   (0x06)
2022-02-08T06:00:07.582Z DRIVER « [REQ] [AddNodeToNetwork]
                                    payload: 0x56060000
2022-02-08T06:00:07.592Z CNTRLR   The inclusion process was stopped

It is on the list…

https://devices.zwave-js.io/?jumpTo=0x0096:0x0010:0x0001:0.0

Have you tried factory reset?

Yes, 7 times on the button.

Flashing 4 times, long light on, then flashing 3 times

Maybe the problem comes from the device. This is really weird.

Try to pair very close distance from your zwave stick :wink:

Also, try to pair unsecure mode, just to see, if it then does something.

I am a few centimeters away without success
I have already tried in secure mode and unsecure mode

I don’t have time now but I’m going to turn off HA, unplug the stick and turn it all back on

Next episode :crossed_fingers:

Thx

You can do it :wink:

It doesn’t work any better :sob:

Tomorrow or the day after, I will receive a new Aeotec Stick, which I will keep as a backup in case of failure.

I will test this on another raspberry and a clean install of HA.

Otherwise it’s the NorthQ that is down :man_shrugging:

I’ll keep you posted as soon as I hear anything.

Thx

Philippe

Hi,

Here is the latest news and the solution :+1:

I installed Jeedom but I had exactly the same problem.

The solution is to exclude the NorthQ EVEN if it was never included.
A reset is not enough.

I never had this problem on my other zwave devices.

Thank you very much for your help! :call_me_hand:

Philippe

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