Zwave power plug not working (protocolinfo)

Configuration
1

I put a power plug in a difficult to reach location (that’s why I put a remote controllable plug in the first place).

Noiw this zwave power plug is not responding, the log is giving errors, but how to reset it? Only way is to reach up and take it out?

From the log I can see that IS_READY is false (other zwave devices in the network that are working are in TRUE state)

averageRequestRTT: 0
averageResponseRTT: 0
capabilities: listening,routing,beaming
friendly_name: Neo CoolCam Power plug 12A
is_awake: true
is_failed: true
is_info_received: false
is_ready: false
is_zwave_plus: true
lastRequestRTT: 0
lastResponseRTT: 0
manufacturer_name: Neo CoolCam
max_baud_rate: 40000
new_entity_id: zwave.neo_coolcam_power_plug_12a
node_id: 3
node_name: Neo CoolCam Power plug 12A
old_entity_id: zwave.neo_coolcam_power_plug_12a_3
product_name: Power plug 12A
query_stage: ProtocolInfo
receivedCnt: 0
receivedDups: 0
receivedTS: 2017-08-23 23:25:18:812
receivedUnsolicited: 0
retries: 0
sentCnt: 2
sentFailed: 0
sentTS: 2017-08-23 23:25:42:616

2

Looks like the problem is that it’s not contactable. Did you include it in place, or move it there after inclusion? Are there other (wired, not battery powered) Z-Wave devices near it?

3

Was working until yesterday for a couple of weeks had no problems. Yes there is another power plug not far from it. The stick is maybe 10 meters away with 2 walls in between

4

It could just be that it’s failed. Though, if you’ve got nothing closer than the stick then it could simply be borderline for communications to work.