Alexa devices are unavailable

Kayut · October 8, 2025, 8:31pm

Since updating to HA Core 2025.10.1, all my devices under both the Alexa Media Player and Alexa Devices integrations are showing as unavailable.
I’m using Cloudflare for remote access.

Is anyone else experiencing the same issue?

brad.trout · October 8, 2025, 8:35pm

I have seen similar under Alexa Devices recently. I rebooted the whole system and they came back, but then didn’t stay online very long.

Kayut · October 8, 2025, 8:49pm

Thanks, @brad.trout. I’m just wondering why more people aren’t reporting this issue.

wmaker · October 8, 2025, 10:29pm

Reports that Amazon has changed APIs …(see here)

mmstano · October 8, 2025, 11:01pm

The fix has already been merged but you’ll have to wait until the next core update, unless you know how to ssh into the HA container, update the manifest to the latest version, and run pip install aioamazondevices==6.2.8 (or later version) or you can install the latest version as a custom component. The latest version has a bug with the do not disturb switch/sensor which is being worked on, but at least the speak and announce entities are solid.

woempiej · October 9, 2025, 6:03pm

I don’t know what happend but @ my install it is working since 02:00 last night (Netherlands)

I did remove AMP, restarted HA and reinstalled AMP.
After installing and auth, no devices were added, error messages were present in the HA logs. I left it that way out of frustration.

This afternoon I checked and everything is back and working

brad.trout · October 11, 2025, 2:41am

I just updated to 2025.10.2 (Core) and most entities are back EXCEPT Illuminance, Temperature, and Motion. I only care about Temperature on my 2 Echo devices that support it, but I can’t seem to find any way to get it working. I have reauthenticated. but no luck.

Kayut · October 11, 2025, 2:53pm

I’ve just applied the 2025.10.2 update. Unfortunately, all devices under Alexa Media Player still appear as unavailable.

Do I need to remove AMP and install it again?

Mark_2 · November 5, 2025, 8:54pm

I’m having this issue. Have tried removing and re-adding AMP multiple times, had to re-authenticate multiple times but even when the devices are populated (maybe 20% of the tries) the devices are still unavailable. I was on 2025.10.5 but it was doing the same on 2025.10.4 and is now doing the same on 2025.11.0

ooorit · November 5, 2025, 10:32pm

I’m experiencing the same issue. Authorisation fails, no matter what I try. It started with the 2025.10.4 core update and persists through the 2025.11.0 update. Frustrating.

Mark_2 · November 6, 2025, 8:08am

It’s already being looked at on Github:

github.com/alandtse/alexa_media_player

All Echo devices and discovered sensors are unavailable

opened 07:08AM - 08 Oct 25 UTC

Tee86

### I can confirm that 5.7.3 is loaded and working at the moment in the UK (10/1…0/2025 - morning) It might be irrelevant, but my exact steps were: **I disabled the integration (not uninstalled, so I don't need to log in again!) overnight to give a bit of rest to API requests** ↓↓↓ **Redownloaded 5.7.3 (while disabled)** ↓↓↓ **Restarted HA** ↓↓↓ **Enabled AMP** --- ### Original Post ↓ **Describe the bug** All devices are unavailable. There's not much else to add. See the log. /edit Tried to downgrade HA to 2025.9.4 - didn't help **System details** - Home Assistant version: 2025.10.1 container - alexa_media version (from `const.py` or HA startup log): 5.7.8 - alexapy version (from `pip show alexapy` in homeasssistant container or HA startup log): 1.29.8 - Is Amazon [2SV via Authenticator App](https://github.com/alandtse/alexa_media_player/wiki/Configuration#enable-two-factor-authentication-for-your-amazon-account) (not 2SV OTP via SMS) enabled? (y/n): Y - Amazon Domain: UK **Debug Logs (alexa_media & alexapy)** Log entries when reloading AMP: ``` 2025-10-08 07:48:32.707 ERROR (MainThread) [homeassistant.config_entries] Error unloading entry redactedemail.uk - amazon.co.uk for media_player Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 975, in async_unload result = await component.async_unload_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/media_player/__init__.py", line 523, in async_unload_entry return await hass.data[DATA_COMPONENT].async_unload_entry(entry) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 228, in async_unload_entry raise ValueError("Config entry was never loaded!") ValueError: Config entry was never loaded! 2025-10-08 07:48:32.708 WARNING (MainThread) [homeassistant.core] Unable to remove unknown service notify/alexa_media 2025-10-08 07:48:32.708 ERROR (MainThread) [homeassistant.config_entries] Error unloading entry redactedemail.uk - amazon.co.uk for switch Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 975, in async_unload result = await component.async_unload_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/switch/__init__.py", line 84, in async_unload_entry return await hass.data[DATA_COMPONENT].async_unload_entry(entry) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 228, in async_unload_entry raise ValueError("Config entry was never loaded!") ValueError: Config entry was never loaded! 2025-10-08 07:48:32.708 ERROR (MainThread) [homeassistant.config_entries] Error unloading entry redactedemail.uk - amazon.co.uk for sensor Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 975, in async_unload result = await component.async_unload_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/sensor/__init__.py", line 105, in async_unload_entry return await hass.data[DATA_COMPONENT].async_unload_entry(entry) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 228, in async_unload_entry raise ValueError("Config entry was never loaded!") ValueError: Config entry was never loaded! 2025-10-08 07:48:32.709 ERROR (MainThread) [homeassistant.config_entries] Error unloading entry redactedemail.uk - amazon.co.uk for alarm_control_panel Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 975, in async_unload result = await component.async_unload_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/alarm_control_panel/__init__.py", line 123, in async_unload_entry return await hass.data[DATA_COMPONENT].async_unload_entry(entry) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 228, in async_unload_entry raise ValueError("Config entry was never loaded!") ValueError: Config entry was never loaded! 2025-10-08 07:48:32.711 ERROR (MainThread) [homeassistant.config_entries] Error unloading entry redactedemail.uk - amazon.co.uk for light Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 975, in async_unload result = await component.async_unload_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/light/__init__.py", line 703, in async_unload_entry return await hass.data[DATA_COMPONENT].async_unload_entry(entry) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 228, in async_unload_entry raise ValueError("Config entry was never loaded!") ValueError: Config entry was never loaded! 2025-10-08 07:48:32.712 ERROR (MainThread) [homeassistant.config_entries] Error unloading entry redactedemail.uk - amazon.co.uk for binary_sensor Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 975, in async_unload result = await component.async_unload_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/binary_sensor/__init__.py", line 144, in async_unload_entry return await hass.data[DATA_COMPONENT].async_unload_entry(entry) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 228, in async_unload_entry raise ValueError("Config entry was never loaded!") ValueError: Config entry was never loaded! 2025-10-08 07:48:34.029 WARNING (MainThread) [alexapy.helpers] alexaapi.get_devices_gql((<alexapy.alexalogin.AlexaLogin object at 0x7ffea3c34410>,), {}): An error occurred accessing AlexaAPI: An exception of type AttributeError occurred. Arguments: ("'NoneType' object has no attribute 'get'",) 2025-10-08 07:48:34.029 WARNING (MainThread) [alexapy.helpers] alexaapi.get_network_details((<alexapy.alexalogin.AlexaLogin object at 0x7ffea3c34410>,), {}): An error occurred accessing AlexaAPI: An exception of type AttributeError occurred. Arguments: ("'NoneType' object has no attribute 'get'",) 2025-10-08 07:48:34.029 ERROR (MainThread) [custom_components.alexa_media] Error fetching alexa_media data: Error communicating with API: 'NoneType' object has no attribute 'get' ``` **Additional context**

ignazio.testoni · November 6, 2025, 11:45am

Yesterday after updating both HA (2025.11.0) and AMP (v5.7.10), i had to reconfigure AMP.
I tried lot of times having always authentication failure.
Finally i managed to remove completely the integration, reboot HA and adding it from scratch.
The authentication failure was solved but all echo devices are unavailable!

Ignazio

Kayut · November 6, 2025, 11:52am

It seems that Amazon initially attempted to throttle the graph, which unintentionally disrupted both the AMP integration and their own Alexa app functionality. After realising the impact, they rolled back the change, and both AMP and the Alexa app started working again.

At this point, it appears Amazon might be experimenting with a similar adjustment, but this time focused on authentication mechanisms rather than throttling.

AJErazzor · November 7, 2025, 12:24pm

nup - still broken

Mark_2 · November 9, 2025, 12:57am

There’s an update available now, seems to have fixed things.

Kayut · November 9, 2025, 1:12am

An updated for Alexa Media Player?

Mark_2 · November 9, 2025, 1:16am

Yes, an update for Alexa Media Player.

Holydoc · November 9, 2025, 2:29am

With the HA 2025.11.1 and the AMP update thqt appeared after updating HA, all my Alexas are usable again.

brad.trout · November 9, 2025, 3:14am

When will Alexa Devices integration be fixed?

Mark_2 · November 9, 2025, 8:18am

From what I have seen discussed about it, it is already fixed.