Hello all. I’m new here. I came to this forum because I saw a response from PETERAGE in an online search. I looked for a private message on his member page, but saw none.
So thought I’d post a message for help. I just bought a HA Green, and it refuses connection from the first plugin. I’ve been trying to trouble shoot it in my router, windows security settings and the firewall. But have run into dead ends each time. Also, I tried it on my desktop computer, tablet and phone, but the browser says it refuses to accept connection, and gives me an Error -6 message. The app on my tablet or phone just scans and scans without ever finding the server.
I saw PeteRage’s post about pinging homeassistant.local, and so I did. The strange thing is it gave an IPv6 IP address, not an IPv4. So I’m not sure what is going on with that, or how to fix it? Or maybe it’s because my Desktop computer is connected via ethernet, because my phone pinged the IPv4 IP address of 192.168.1.123. So I’m not sure. But I’m hoping someone here would be able to steer me in the right direction. Even more strange, is I read from another member on here, that you can ping with an -4 added to force IPv4 IP address, and when I did this on my computer, it gave me a completely different IP address, that is from Clifton, NJ. So now I’m wondering if my HA Green isn’t still setup with someone else’s information on it???
Everything I’ve read for months on this, says that HA Green is the easiest installation device to start learning and using HA. But my experience is anything but so far. I’m hoping there is something I’m missing, which can get me going again.
Also I’m wondering if I might should just return this, and get a Yellow, as it has a space for a NVMe SSD? Thanks to anyone who can give me some guidance.
Not sure if this is common practice, but I’m also linking my post here since I’m seeing the same issue with the ameridroid HA Yellow with PI5 where they pre-install it.
If you happen to find a solution, here is my post
Same issue here, I will send it back next week. I could ping the IP provided in my routers UI but never managed to get access to homeassitant green UI to start the configuration. I believe there is something wrong with it. Never managed to get access, same Network, Firewalls off, Different Browsers, iPhone, PC, MAC tried all isnt working. Im disappointed.
Same issue here, I will send it back next week. I could ping the IP provided in my routers UI but never managed to get access to homeassitant green UI to start the configuration. I believe there is something wrong with it. Never managed to get access, same Network, Firewalls off, Different Browsers, iPhone, PC, MAC tried all isnt working. Im disappointed.
Hello, are you all able to access :4357 port? that should take you to the HA Observer. If you are able to access that port using the IP address (for example 192.168.1.16:4357) and you get:
|Supervisor:|Connected|
|Supported:|Supported|
|Healthy:|Healthy|
but port :8123 is not working, then reinstalling the HA OS will typically fix the issue. But if you are not able to access :8123 or :4357 that might indicate something else going on.
Yes I’m seeing exactly what you described when accessing port 4357.
I also confirmed with tnc in PowerShell that on port 8123 the PingSucceeded = true, but the TcpTestSuceeded = False
Should I just follow the HA OS installation instructions outlined here? (My example is the HA Yellow with CM5)
Is there anything else that I need to do to wipe the current installation of HA OS prior to running those instructions?
Yes, you will need to install RPi boot and use an USB-C to get the eMMC on the CM5 detected by your computer. If you are able to do that I would recommend to erase the eMMC and flash the NVMe with the HA Yellow image if possible.
Sounds good, thanks! I’m sure I’ll have more questions later 
Note, I also reserved a dedicated port IP just outside of the range that is automatically assigned by the Nest Wifi, and I see the same behavior.
Hi! I am having issues connecting HA Green out of the box as well. Very stuck and frustrated. Read the above but that might as well as be a foreign language because I understand none of that. Is there a more basic guide to the fix? Current HAGreen was supposed to be plug and play.
Hello Rachelle,
Yes the HA Green is plug and play, but sometimes there is issues with the Network that prevent the Home Assistant interface to be accessible via port :8123 while port :4357 is working and the unit is running Home Assistant correctly. We have found that resseting the device using the official instructions Resetting the device – Home Assistant Green fixes that issue.
Now, what connection issues are you having? I would assume you cannot access homeassistant.local:8123, you will need to try with the IP, can you access 192.168.1.XX:8123? If not, can you access 192.168.1.XX:4357?
Hello Brandon, I’ve already shipped my HA Green back to the seller, before I saw your instrux here about the other port. However, I STILL have a question for you. I’m thinking that I should buy a Yellow instead of the Green, because of the NVMe drive slot, which would give me much needed speed and data expansion. Do you think that the Yellow is worth twice the price for its capabilities??? Thanks for any help. Cheers!
For the same money you can get an N100 based NUC which will massively out perform a yellow.
I used a Pi3 for years, tried an pi5 (disaster) and then moved to the N100 platform, huge performance and reliability upgrade.
Pi based systems were good back in the day, but now they are at the same price point as ‘propper’ computers…
Stevae
Yes! I think the Yellow is a great machine, you can get a CM4 or a CM5 for it with different RAM capacities. @tescophil has a point, we recently came up with a Voice Accelerator Bundle with two variants, one using the ODROID-H4 (Intel N97 processor, superior to the minimum N100 recommended by Home Assistant for Voice processing) and one using the ODROID-H4 Ultra (Intel Core i3 N305 processor, up to twice as fast as the N100 in benchmarks for unparalleled performance), the price of these might variate from being cheaper or more expensive than a Yellow depending on the CM4/CM5 RAM/eMMC Size and the NVMe Size. We offer a few assembled HA Yellow Kit (Pro Kit or Essential Kit).
The benfits of the Yellow would be support, the HA OS might be better mantain for official hardware like the Yellow or Green, it comes with Zigbee, Thread and Matter Support, you can add Z-Wave via GPIO internally or via USB.
For the other side as Tescophil mentioned you can get a better performance for similar or better price with the Voice Accelerator Bundles that we mentioned above (but you will need to add Zigbee, Thread and Z-Wave via USB), per your request we could ship those with the Home Assistant OS already installed, and they include the H4/H4 Ultra board, DDR5 RAM, 128GB NVMe, Case, Power Supply, basically all you need to get it working. Also if you want to make any changes you can reach out to us at [email protected] and we can make any changes you would like, more RAM, larger NVMe, etc.