CC2652 from slae.sh

Nardol · March 10, 2021, 6:14pm

Hello,

Has someone recently bought a CC2652 zigbee dongle from this link?
https://slae.sh/projects/cc2652/

What delay should I expect before my order is shipped?
I tried to send a message using Telegram with no success.

Thanks

Tinkerer · March 10, 2021, 7:23pm

The seller is well known for not responding. It’ll turn up some time… quite probably without you receiving any further communication, even if you paid for tracking.

m0wlheld · March 11, 2021, 6:41am

I bought one several weeks ago and after not receiving a confirmation or the device, I‘ve sent an email.

Response was quite fast and it turned out I had a typo in my ordering email.

Nardol · March 11, 2021, 9:39am

Very nice seller I see ironical of course.
I hop the quality will be proportionally opposed to his seller skill with luck I know what I will have for Christmas.
To be serious, thanks for the feedbacks, I’ll post here again when I will have some news.

RobbieT · March 16, 2021, 4:44pm

Hi,

I ordered one on the 4th of March and have received nothing after that date.
Not replying to telegram or mail. Thinking about opening a dispute in PayPal but seeing the replies here that’s not necessary. Well I’ll keep waiting then…

grandchamp · March 16, 2021, 5:30pm

He sent me a tracking code that has never been picked up. Went other route and bought zzh instead. Arrived pretty quickly and I’m already using it.
I hope slaesh’s arrive some day.

Nardol · March 16, 2021, 9:24pm

I think I am going to open a PayPal dispute soon, to have my money back and buy somewhere else if I still have no answer from him.
I can understand he doe not want us to buy if we are in a rush but more than a week to ship an order is more than a reasonable delay, more when taking in account he has no enough consideration for his clients to have the politeness to reply to them.
If I want to receive something within a month I will buy on Aliexpress and it is not really comparable as they ship faster.
What will happen in the case of an issue with an order? Maybe we should not be in a rush to have a replacement

It is only my opinion.

RobbieT · March 17, 2021, 8:10am

Well you are absolutely right. My dispute is opened. With “normal” products when a store is not responding and order date has been 14 days ago I would already opened a dispute. My “test” stick from aliexpress arrived earlier than this one.

Nardol · March 19, 2021, 9:52am

Hello,

Yesterday I received an e-mail, as all the clients I think with explanations and procedure to cancel order.
I done it successfully.
So for me, it is now a closed case new zigbee key from Electrolama shipped.
Finally we got some communication, which is the good point.

GauntPT · March 19, 2021, 10:51am

I bought from him. He wrote an email, which I quoted below (I hope it is OK as it will give you some insight about his issues.

It took 8 days for sending me tracking number and another 8 days to bring it to the post. Another 1 day for shipment. This is acceptable as he writes on his website:

Quality looks fine. Unfortunately I haven’t had time to test.

slae.sh by email:

hey there!

sorry to bother you guys again, those who received plenty of broken mails…
after interrupting several meetings with shouting sht and fck… now just good old plain text =D

this is a short summary of our last mails, which where not delivered correctly and/or not to everyone:
so if you just received your parcel, you can skip it… or maybe you are just interested in some insights, too =)

first of all, thanks! for your patience and your trust. and sorry for this debacle. its really nice to see all these good vibes and warm words. this is our fuel… this motivates us to keep on - thanks!
we were so good prepared for this, at least we thought that… but everything came different! =[

there are negative vibes too, sure… that’s normal, that’s life… for those who thought this is a huge company, amazon like… luckily not! we are just two guys… with families… with jobs… with problems… which LOVE to build cool stuff and boost this awesome community with neat stuff, cool hard- and software projects!

but I can totally understand, if you got nervous…
these days in the internet… without any life-sign…
if you are pissed, feel free to send us your order-no (with the same mail-address!!)
we would love to keep your order alive, and ship it within the next week!
but we don’t want to feel someone mad!
we don’t do this for money, we don’t want this pain and stress… we just want to build cool shit ;D

so you are welcome to cancel your order if you want to!!

[email protected]

… this gets parsed multiple times per day and will cancel and refund your order! please note that this only works, if your order is not marked as shipped… for this, we stopped “marking as shipped” since two days (in the hope you got that mail) … we will extend that range for one day more!!
if you already opened a paypal-case, would be cool to just do it as well, so it gets handled automatically! =)
for those who are getting their money back AND getting the stick cause it’s already shipped… would be kind if you transfer it back if you are happy with the stick, thanks!

if you want to help instead, choose whatever you can do:

be patient

write docs, how-tos, tutorials, post your project setup using our stick, …

become a re-seller for your country

so, but now … back to the main question: what happened? printers… apis… interfaces…

shipping api… we choose another provider, which offered us the opportunity to be able to choose between different methods of shipping and different companies… but, in the end… we got a huge load of cramp if we fired “real” data against it… you wanted “same day shipment worldwide”? for 700 bucks? NO, PLEASE NOT! … so we ended up in sticking with DHL again…

addresses… during the last wave of orders we decided to change the address-form… to be more strict and verbose… cause many many addresses were wrong in the past… which worked well I guess… address quality increased… BUT… sadly the field names changed… and the shop stored some properties in different locations in a different manner… which forced us to manually enter everything…

printers… I can tell you… these devices will take over the world some day… OR… at least will cause a war! long story, short note… we spent much money and way to much time on this… trying different printers while ending in buying an overpriced used one, like our initial broken printer! =/

3rd party… our packing “team” is only working if they have the invoices, stickers and sticks… otherwise they say: “nope, not yet” … like, yeah, what should they do instead… but without a working printer… bad!
we needed them for so many testing (the printer is on their site), they were not really helpful in these topics…

jobs, yes we need to work… still… and we love it… even the over-hours… but the day get’s shorter and shorter…
we wish to do this full-time! but its not possible right now… maybe somehow, sometime, during this year we will take this step! =)
till then, we use the nights! as long as our wifes are supporting us so hard as they do right now…!!! you know: happy wife, happy life…

here we had a cool grafana-graphic showing our movement-sensor over the past weeks showing 80% of presence…

|||||||||||||||||||||||||||||||||||||||||||||__

all this produced a huge workload, produced many new todo’s and delayed everything… we heavily depend on 3rd parties, which is hard to maintain… we are currently searching for a trainee … so, what’s next?
for our part: we are done. everything is handed over and will be processed.
maybe we need to help them out, to speed things up!!
first, we will start reading and answering your requests now :))

communication often drops from the table, if we are in a tunnel and focused on a problem! we fire-and-forget mails, which not really worked… without taking note…
we need to improve this, we know! and we will! no idea how, but we may could need your help… we would like to create a community, maybe with some “experts” … which will get supported by us… with cool new stuff, new hardware to test and many other internal stuff… but no idea right now how to do this… maybe use github? a dedicated forum? … we’ll see …
most of the questions are really simple…

customer: “I have a problem”
we: “could you send us your config and tell us something about your setup?”

(1)
customer: sends config
we: “you are using ttyACM instead of ttyUSB”

(2)
customer: tells about their setup
we: “if you use an SSD, please use a USB-Hub with power-supply”

…

We could (and maybe will) write/extend our FAQ… But we are humans… we are lazy… we may not read it at all… We tried to build a telegram-bot, which handles stuff like this… but yeah, just made more problems…

so… minimal summary and fragments of the last mails…

we love to see your projects running and getting better with our stuff!! stay tuned, see our other projects and let’s make our lives smarter!! ;))

BR and stay healthy!!

chsasha90 · March 30, 2021, 4:51pm

How it is going with canceling the orders?
I am trying to cancel the order for 8 days… no answer, no reply, nothing. so irritating!

Nardol · March 30, 2021, 10:47pm

Hello,

I sent an email to cancelmyorder (at) slae (dot) sh with both subject and message body specifying my order references and was refund some minutes latter.

chsasha90 · March 31, 2021, 8:16am

I don’t know if it is important, but how did you pay? I was paying with Bank transfer: https://bunq.me/slaesh, have the payment confirmation from them… and I don’t know if they have any buyer protection like PayPal…

Nardol · March 31, 2021, 9:28am

I paid with PayPal.
The best is to contact support (at) bunq (dot) com, the only address I found after a quick research.

But before doing so, have you tried to contact slaesh using Telegram?
Or the regular e-mail address specified on slae.sh

Shaad · March 31, 2021, 9:30am

I ordered my second USB Stick on March, 1st.
And I just received it yesterdy March, 30th
A little bit longer than my fist purchase in October 2020, but still OK from my point of view according to the worldwide situation.

chsasha90 · March 31, 2021, 9:38am

Of course I did - tried mail at slae dot sh; cancelmyorder at slae dot sh; and telegram. No answer.

chsasha90 · May 10, 2021, 5:16pm

Hopefully I finally got my money back - I got it with a bank transfer with a comment “sorry man”.

Nunya.Bizness · July 30, 2021, 5:09pm

I placed an order on 17 July 21. I received a confirmation it shipped on the 19th. It arrived at my home in Atlantic Canada on 29 July 21. I can’t complain with a 12 day shipment from Germany - that’s not unusual.

GauntPT · July 31, 2021, 4:46pm

Just want to mention that I am very pleased with my 4 sticks from Slea.sh.
Running now for 4 months with 78 Xiaomi devices over two floors I almost had no issues. Before my Xiaomi sensors always get disconnected. So I am very happy with it.

BTW: I needed my laptop to flash the firmware. On my computer it was not possible for whatever reason.

Nardol · July 31, 2021, 5:45pm

Looks like delays are good now.
Nice to see things have been improved on Slaesh side.