Cloud and google problem "couldn´t update the settings. Check your connection"

[ArisSaraiva]

Hi to all,
after some powers problems here in my apartment, I realized that google assistante, will always had a problem and then I´d have to unlink and link back, sync doesen´t work don´t know why. But after the last power problem google doesn´t want to relink again it shows the following message when I tried: “couldn´t update the settings. Check your connection”.
Cloud is showing connected in my frontend, I don´t seem to have any configuation problem, I´m using hassos last update 0.84.6, and he only thing different in my logs is the following

unexpected error
Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/cloud/iot.py", line 97, in connect
    yield from self._handle_connection()
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/cloud/iot.py", line 153, in _handle_connection
    yield from hass.async_add_job(auth_api.check_token, self.cloud)
  File "/usr/local/lib/python3.6/concurrent/futures/thread.py", line 56, in run
    result = self.fn(*self.args, **self.kwargs)
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/cloud/auth_api.py", line 108, in check_token
    if cognito.check_token():
  File "/usr/local/lib/python3.6/site-packages/warrant/__init__.py", line 260, in check_token
    self.renew_access_token()
  File "/usr/local/lib/python3.6/site-packages/warrant/__init__.py", line 555, in renew_access_token
    AuthParameters=auth_params,
  File "/usr/local/lib/python3.6/site-packages/botocore/client.py", line 312, in _api_call
    return self._make_api_call(operation_name, kwargs)
  File "/usr/local/lib/python3.6/site-packages/botocore/client.py", line 592, in _make_api_call
    operation_model, request_dict)
  File "/usr/local/lib/python3.6/site-packages/botocore/endpoint.py", line 141, in make_request
    return self._send_request(request_dict, operation_model)
  File "/usr/local/lib/python3.6/site-packages/botocore/endpoint.py", line 170, in _send_request
    success_response, exception):
  File "/usr/local/lib/python3.6/site-packages/botocore/endpoint.py", line 249, in _needs_retry
    caught_exception=caught_exception, request_dict=request_dict)
  File "/usr/local/lib/python3.6/site-packages/botocore/hooks.py", line 227, in emit
    return self._emit(event_name, kwargs)
  File "/usr/local/lib/python3.6/site-packages/botocore/hooks.py", line 210, in _emit
    response = handler(**kwargs)
  File "/usr/local/lib/python3.6/site-packages/botocore/retryhandler.py", line 183, in __call__
    if self._checker(attempts, response, caught_exception):
  File "/usr/local/lib/python3.6/site-packages/botocore/retryhandler.py", line 251, in __call__
    caught_exception)
  File "/usr/local/lib/python3.6/site-packages/botocore/retryhandler.py", line 277, in _should_retry
    return self._checker(attempt_number, response, caught_exception)
  File "/usr/local/lib/python3.6/site-packages/botocore/retryhandler.py", line 317, in __call__
    caught_exception)
  File "/usr/local/lib/python3.6/site-packages/botocore/retryhandler.py", line 223, in __call__
    attempt_number, caught_exception)
  File "/usr/local/lib/python3.6/site-packages/botocore/retryhandler.py", line 359, in _check_caught_exception
    raise caught_exception
botocore.exceptions.EndpointConnectionError: Could not connect to the endpoint URL: "https://cognito-idp.us-east-1.amazonaws.com/

don´t know if has anything to do, I really apreciate the help
rgds

[DavidFW1960 (David)]

in the google dev console, enable the test again… it needs to be enabled from time to time. Then you should be able to relink it.

[ArisSaraiva]

Hi thanks, sorry but didnt understando, where is this dev console? Just to be clear I’m not using google actions, I’m using cloud.

[DavidFW1960 (David)]

Oh sorry… didn’t realise you were using cloud…

[ArisSaraiva]

Now problem seem to be the cloud, I signed out and tried to sign in again and gave me this error:

Log Details (ERROR)
Mon Jan 14 2019 22:35:51 GMT-0200 (Brasilia Summer Time)

Error handling message: {'type': 'cloud/subscription', 'id': 16}
Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/cloud/http_api.py", line 310, in websocket_subscription
    response = await cloud.fetch_subscription_info()
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/cloud/__init__.py", line 210, in fetch_subscription_info
    await self.hass.async_add_executor_job(auth_api.check_token, self)
concurrent.futures._base.CancelledError

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/websocket_api/decorators.py", line 16, in _handle_async_response
    await func(hass, connection, msg)
  File "/usr/local/lib/python3.6/site-packages/homeassistant/components/cloud/http_api.py", line 310, in websocket_subscription
    response = await cloud.fetch_subscription_info()
  File "/usr/local/lib/python3.6/site-packages/async_timeout/__init__.py", line 45, in __exit__
    self._do_exit(exc_type)
  File "/usr/local/lib/python3.6/site-packages/async_timeout/__init__.py", line 92, in _do_exit
    raise asyncio.TimeoutError
concurrent.futures._base.TimeoutError

[ArisSaraiva]

Anyone could help me?

[ArisSaraiva]

very frustating as I´m paying for this and couldn´t use it for over a week

[DavidFW1960 (David)]

Did you log a ticket with Nobu casa?

[ArisSaraiva]

yes no answer as well, I´m trying to reach also in github as I saw some logs in my supervisor

19-01-15 21:25:20 INFO (MainThread) [hassio.api.proxy] Home Assistant WebSocket API request initialize
19-01-15 21:25:20 WARNING (MainThread) [hassio.api.proxy] Unauthorized WebSocket access!

I think it´s and HassOS problem and not cloud as my darksky went down as well

[vita]

For me the issue causing this problem was invalid certificate on Hass

Google Assistant Setup Issue - "Could not update the setting. Please check your connection"

Hello, for me the issue was invalid certificate on my hass server. I used self-signed certificate and also tried certificate from my private CA but that would not work either. I had to create publicly trusted certificate (I used SSLforfree) with correct name which I use in the Google Assistant Link. Obviously it could be other problem in your case but the symptoms are the same. Vita

[vexter0944]

I too was having this exact same issue - I still had the 'allow_unlock: true` in my configuration.yaml which is no longer supported. So as a result, the component did not load. Once I removed this line from my config, everything fired right back up as usual.

[Sjorsa (Sjors)]

I dont know if this is the right place to ask, but the 2nd step 3 of account linking (below the screenshot), it says to click the Develop tab, and then Test in the top right corner. The problem is I dont have that Test button, as seen on this screenshot: https://i.imgur.com/ByFCSMF.png

Is the manual outdated or am I doing something wrong?