Cloud Update

aidbish · October 17, 2018, 3:33am

i think so yes, as you can see you have already paid the first $5

kolossboss · October 17, 2018, 4:06am

Simiar problem. I added my credit card a few weeks ago. HA now shows expired, but activ user.

atomicpapa · October 17, 2018, 4:14am

It’s coming back up for some of us on the other thread related to this topic. Sign out and back in seems to be the answer now.

Edit: Also just checked in on Discord and that seems to be the consensus there as well.

kolossboss · October 17, 2018, 4:16am

Thanks👌 Works for me☺️

Letalis · October 17, 2018, 4:36am

On thing that frustrates me is that the amount the subscription is nowhere to be found.

I went thru the whole subscription workflow and not once the amount was shown.
In Sweden this is illegal,

Where can I find info on what the Cloud serviceprovide and the cost that follows?.

I’m fine with paying for the service but it really needs to be clearer.

aidbish · October 17, 2018, 4:42am

Its been posted a while back on what it will provide

and if you got the website it tells you the cost
https://www.nabucasa.com/

Hassio_R · October 17, 2018, 10:13pm

This change is a shit, now I can´t use Alexa with Home assistant

lonebaggie · October 17, 2018, 10:23pm

try emulated hue

nickrout · October 18, 2018, 1:15am

Why ever not??

dearlk · October 18, 2018, 1:32am

Home assistant cloud is down. Not able to reach when trying to login after logout

aidbish · October 18, 2018, 3:25am

Its been documented for a long time that its changing. there are alternate methods you can use
just gotta search for them

lessmann · October 18, 2018, 7:13am

I’ve updated my payment details and my status is “active” but my subscription is “disconnected” .

I did only update the details on the 17th and the next payment is due on the 17th Nov.
Does this mean I can’t use the cloud for a whole month?

balloob · October 18, 2018, 7:40am

This is an issue in our UI. HA is disconnected and so it doesn’t know you paid. Please logout and log back in and all should be good

lessmann · October 18, 2018, 11:04am

Sign out/Sign in and Boom!
It’s working again… thanks

xxpigeonkillerxx · October 18, 2018, 6:37pm

This Sign Out/Sign In is not working for me.

My monthly trial expired a few days ago, I think on 10/16/18.

I just signed up for the paid subscription via PayPal today, 10/18/18.

I’ve done the Sign Out/Sign In move many times. The cloud expiration date moved up to 10/17/18 My next payment is scheduled for 11/18/18.

When I sign back in it says Connecting… then a few seconds later Disconnected.

Why did the subscription expiration date update one day to 10/17, a day still in the past, when I just paid on 10/18 and should be good until 11/18?

I’ve never had problems with your stuff before. Now you start charging money for a service and I finally have bugs and problems? Uh oh.

nickrout · October 18, 2018, 6:54pm

What home assistant version?

xxpigeonkillerxx · October 18, 2018, 8:13pm

In the info page it says Home Assistant 0.68.0

aidbish · October 18, 2018, 8:54pm

they fixed an issue with payment processing in .80.2

balloob · October 19, 2018, 7:04am

PayPal won’t charge right away when we start the subscription, so that’s why it updates to today. When the payment is processed and charged, the subscription will be bumped by a month. If you’re on 0.80.2 it will allow you to connect already without the payment fully processed.

mouth4war · October 20, 2018, 10:39am

Since this seems to be the thread for cloud updates, I would like to request country specific pricing that considers purchasing power parity. Most subscription services do this. Netflix/GPM/Apple Music are all cheaper in countries with lower PPP. @balloob