Cloud Update


#81

i think so yes, as you can see you have already paid the first $5


#82

Simiar problem. I added my credit card a few weeks ago. HA now shows expired, but activ user.


#83

It’s coming back up for some of us on the other thread related to this topic. Sign out and back in seems to be the answer now.

Edit: Also just checked in on Discord and that seems to be the consensus there as well.


#84

Thanks👌 Works for me☺️


#85

On thing that frustrates me is that the amount the subscription is nowhere to be found.

I went thru the whole subscription workflow and not once the amount was shown.
In Sweden this is illegal,

Where can I find info on what the Cloud serviceprovide and the cost that follows?.

I’m fine with paying for the service but it really needs to be clearer.


#86

Its been posted a while back on what it will provide

and if you got the website it tells you the cost
https://www.nabucasa.com/


#87

This change is a shit, now I can´t use Alexa with Home assistant


#88

try emulated hue


#89

Why ever not??


#90

Home assistant cloud is down. Not able to reach when trying to login after logout


#91

Its been documented for a long time that its changing. there are alternate methods you can use
just gotta search for them


#92

I’ve updated my payment details and my status is “active” but my subscription is “disconnected” .

I did only update the details on the 17th and the next payment is due on the 17th Nov.
Does this mean I can’t use the cloud for a whole month?


#93

This is an issue in our UI. HA is disconnected and so it doesn’t know you paid. Please logout and log back in and all should be good :+1:


#94

Sign out/Sign in and Boom!
It’s working again… thanks :grin:


#95

This Sign Out/Sign In is not working for me.

My monthly trial expired a few days ago, I think on 10/16/18.

I just signed up for the paid subscription via PayPal today, 10/18/18.

I’ve done the Sign Out/Sign In move many times. The cloud expiration date moved up to 10/17/18 My next payment is scheduled for 11/18/18.

When I sign back in it says Connecting… then a few seconds later Disconnected.

Why did the subscription expiration date update one day to 10/17, a day still in the past, when I just paid on 10/18 and should be good until 11/18?

I’ve never had problems with your stuff before. Now you start charging money for a service and I finally have bugs and problems? Uh oh.


#96

What home assistant version?


#97

In the info page it says Home Assistant 0.68.0


#98

they fixed an issue with payment processing in .80.2


#99

PayPal won’t charge right away when we start the subscription, so that’s why it updates to today. When the payment is processed and charged, the subscription will be bumped by a month. If you’re on 0.80.2 it will allow you to connect already without the payment fully processed.


#100

Since this seems to be the thread for cloud updates, I would like to request country specific pricing that considers purchasing power parity. Most subscription services do this. Netflix/GPM/Apple Music are all cheaper in countries with lower PPP. @balloob