I too am having a similar issue and situation as described by Allanon here:
The device tracker works fine on my phone. I installed Ariela on my wife’s phone simply for the device tracker portion and it does not seem to be working. I created a new user for my wife in HA and linked it to her phone. I then logged into her phone with the new user and used my Nabu casa link as the External IP. I checked her permissions and location and storage are both set but I’m still not seeing updates. I have forced reintegration a couple of times and still nothing.
I enabled the Debugging but don’t see any debug messages in HA. Is there a different place i’m supposed to find them?