Device Tracker sort of working

[dVaughn (David Vaughn)]

I too am having a similar issue and situation as described by Allanon here:

Device_tracker issue

My wife and I were out of state, 7 hours from home. When arriving home last night, Ariela finally updated the device_tracker to show I was home (after it show me sitting in the same place 300 miles from home for 4 hours). It’s even worse for my wife. The device tracker still shows she’s 450 miles from home and its been this way since yesterday afternoon. When this happened before, restarting HA never fixed it, so I’d always force stop Ariela on both our phones and restart it. This usually c…

The device tracker works fine on my phone. I installed Ariela on my wife’s phone simply for the device tracker portion and it does not seem to be working. I created a new user for my wife in HA and linked it to her phone. I then logged into her phone with the new user and used my Nabu casa link as the External IP. I checked her permissions and location and storage are both set but I’m still not seeing updates. I have forced reintegration a couple of times and still nothing.

I enabled the Debugging but don’t see any debug messages in HA. Is there a different place i’m supposed to find them?

[Ionut (Ionut Cristea)]

Enable debug mode in Ariela and please use the contact option which will automatically attach the logs. Once you send them i will check it out

[dVaughn (David Vaughn)]

Thanks Ionut. When my wife gets home this evening I’ll send the logs. Debug mode has been enabled for a couple of days so hopefully it won’t be too much to trod through.