For anyone who is having trouble with Efergy at the moment (and I’ve experienced it on/off for a couple of months).
The integration fails to setup upon a restart/reload. This means you’re sensors are unavailable, and after a few hours/days they start working again.
On the cloud dashboard (Engage Platform - Demo) the hardware hub says it’s unavailable, and the real-time readings are not showing. But the reports/graphs show that data is being collected (just not displayed in real-time). I’d tried everything thinking the issue was my end.
I contacted Efergy support who confirmed the issue is on there side and relates to data queues building up.
Dear customer:
We have been made aware that some customers are experiencing issues with the Engage platform.
The issue is related to data queues building up. Arrangements have been put in place to speed up the process which we expect to be completed in a couple of days. Our developers are working to get it fixed as soon as possible.
Please rest assured that no data is expected to be lost. Currently information available includes daily, monthly and yearly figures. The problem only affects real time readings (eg energy demand).
We are sorry for the inconvenience this might have caused, We will keep you posted about the resolution of this situation.
More of an FYI so you don’t waste hours trying to fix your end at the moment.
The service has been working for 99% of the time in the past few months. It has some issues around long weekends etc when they don’t fix any server load issues until they return to work.
After more than 5 years of pretty reliable service I think Efergy’s cloud service is gradually degrading into uselessness. For the past 12 months I’ve increasingly had to reload the integration and it would work for a while then fail again with sensor data unavailable as reported by maybury in Dec '22. Sometimes the sensors would work again and then they would start failing again. Today Wednesday 20 Dec 2023 I tried reloading the integration and it indicated the it was reloaded but failed to set up. Then I tried to login to the Efergy service and I got this:
"500 Internal Server Error
We are really sorry but a technical error has occurred
Oops, something has gone wrong on our servers – this is our fault, not yours.
We’ve been automatically notified of the error and will be working to get it fixed as soon as possible.
In the meantime you can try refreshing the Page to see if the problem has been fixed."
An hour later tried reloading the integration again and same as above. I’d say the service is all but done. Cloud services are too dodgy for me. Time to go out looking for an accurate power measurement system that I can locally install and manage myself.
6/26/2024 Trying to simply reach https://www.efergy.com all day to download monitor software and the error message says the server is unavailable. I wonder if this company is having more troubles than just data queue management? Anyone else able to get through and download the monitoring software? Have an E2 Classic sensor and the device works ok, but would like to manage historical data on-line, to help work on an NEC 220.87 optional method of computing service panel capacity, to avoid upgrading a 100A panel to 200A.
Hi Derek,
My Efergy feed failed Thur 12 Dec at about 4pm and resume till Sun 15 Dec about 8 am Sydney time. I’ve recently started using Shelly EM with 2 CTs data interface via Shelly integration. More accurate, more measurements (e.g. power factor), and reliable. I do get intermittent short term data drop outs. Not sure what’s causing it so need to investigate. Could be Shelly’s cloud service, but I thought I had set it up for local.