Error installing Home Assistant on Green

clf139 · July 10, 2024, 9:26pm

I’ve now encountered errors trying to set up HAOS on a RPi 5, RPi4, and most recently a Green.

Received the Green today, connected to Ethernet, and was able to access it via http://homeassistant.local:8123 but installation encountered errors (log below).

Troubleshooting:

Restarted the green and was unable to connect
Tried performing a factory reset per the instruction guide and I get stuck per the attached image
Trying to troubleshoot I set a static IP for it via my router, forwarded port 8123
set my DNS to use google instead of the net gear router default, Set the static IP to utilize DMZ
Multiple router reboots

I still encounter the same error as the attached

Tried removing the SD card used to attempt a factory reset and was able to connect via http://homeassistant.local:8123 again but still encounter installation errors.

Updated log file below. Any suggestions for how to proceed?

clf139 · July 10, 2024, 9:31pm

s6-rc: info: service s6rc-oneshot-runner: starting
s6-rc: info: service s6rc-oneshot-runner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy-cont-init: starting
cont-init: info: running /etc/cont-init.d/udev.sh
[17:57:57] INFO: Using udev information from host
cont-init: info: /etc/cont-init.d/udev.sh exited 0
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service legacy-services: starting
services-up: info: copying legacy longrun supervisor (no readiness notification)
services-up: info: copying legacy longrun watchdog (no readiness notification)
s6-rc: info: service legacy-services successfully started
[17:57:57] INFO: Starting local supervisor watchdog...
24-07-10 17:58:03 INFO (MainThread) [__main__] Initializing Supervisor setup
24-07-10 17:58:03 INFO (MainThread) [supervisor.docker.network] Can't find Supervisor network, creating a new network
24-07-10 17:58:03 INFO (MainThread) [supervisor.bootstrap] Seting up coresys for machine: green
24-07-10 17:58:03 INFO (MainThread) [supervisor.docker.supervisor] Attaching to Supervisor ghcr.io/home-assistant/aarch64-hassio-supervisor with version 2023.12.0
24-07-10 17:58:03 INFO (MainThread) [supervisor.docker.supervisor] Connecting Supervisor to hassio-network
24-07-10 17:58:03 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state initialize
24-07-10 17:58:03 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 17:58:03 INFO (MainThread) [__main__] Setting up Supervisor
24-07-10 17:58:04 INFO (MainThread) [supervisor.api] Starting API on 172.30.32.2
24-07-10 17:58:04 INFO (MainThread) [supervisor.hardware.monitor] Started Supervisor hardware monitor
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.manager] Connected to system D-Bus.
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.agent] Load dbus interface io.hass.os
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.hostname] Load dbus interface org.freedesktop.hostname1
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.logind] Load dbus interface org.freedesktop.login1
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.network] Load dbus interface org.freedesktop.NetworkManager
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.rauc] Load dbus interface de.pengutronix.rauc
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.resolved] Load dbus interface org.freedesktop.resolve1
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.systemd] Load dbus interface org.freedesktop.systemd1
24-07-10 17:58:04 INFO (MainThread) [supervisor.dbus.timedate] Load dbus interface org.freedesktop.timedate1
24-07-10 17:58:04 INFO (MainThread) [supervisor.host.services] Updating service information
24-07-10 17:58:04 INFO (MainThread) [supervisor.host.sound] Updating PulseAudio information
24-07-10 17:58:04 WARNING (SyncWorker_0) [supervisor.host.sound] Can't update PulseAudio data: Failed to connect to pulseaudio server
24-07-10 17:58:05 INFO (MainThread) [supervisor.host.network] Updating local network information
24-07-10 17:58:05 INFO (MainThread) [supervisor.host.apparmor] Loading AppArmor Profiles: {'hassio-supervisor'}
24-07-10 13:58:05 INFO (MainThread) [supervisor.docker.monitor] Started docker events monitor
24-07-10 13:58:05 INFO (MainThread) [supervisor.updater] Fetching update data from https://version.home-assistant.io/stable.json
24-07-10 13:58:06 INFO (MainThread) [supervisor.docker.interface] Found ghcr.io/home-assistant/aarch64-hassio-cli versions: [<AwesomeVersion CalVer '2023.11.0'>]
24-07-10 13:58:06 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-cli with version 2023.11.0
24-07-10 13:58:06 INFO (MainThread) [supervisor.plugins.cli] Starting CLI plugin
24-07-10 13:58:06 INFO (MainThread) [supervisor.docker.cli] Starting CLI ghcr.io/home-assistant/aarch64-hassio-cli with version 2023.11.0 - 172.30.32.5
24-07-10 13:58:06 INFO (MainThread) [supervisor.docker.interface] Found ghcr.io/home-assistant/aarch64-hassio-dns versions: [<AwesomeVersion CalVer '2023.06.2'>]
24-07-10 13:58:06 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-dns with version 2023.06.2
24-07-10 13:58:07 INFO (MainThread) [supervisor.plugins.dns] Starting CoreDNS plugin
24-07-10 13:58:08 INFO (MainThread) [supervisor.docker.dns] Starting DNS ghcr.io/home-assistant/aarch64-hassio-dns with version 2023.06.2 - 172.30.32.3
24-07-10 13:58:08 INFO (MainThread) [supervisor.plugins.dns] Updated /etc/resolv.conf
24-07-10 13:58:08 INFO (MainThread) [supervisor.docker.interface] Found ghcr.io/home-assistant/aarch64-hassio-audio versions: [<AwesomeVersion CalVer '2023.12.0'>]
24-07-10 13:58:08 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-audio with version 2023.12.0
24-07-10 13:58:08 INFO (MainThread) [supervisor.plugins.audio] Starting Audio plugin
24-07-10 13:58:09 INFO (MainThread) [supervisor.docker.audio] Starting Audio ghcr.io/home-assistant/aarch64-hassio-audio with version 2023.12.0 - 172.30.32.4
24-07-10 13:58:09 INFO (MainThread) [supervisor.docker.interface] Found ghcr.io/home-assistant/aarch64-hassio-observer versions: [<AwesomeVersion CalVer '2023.06.0'>]
24-07-10 13:58:09 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-observer with version 2023.06.0
24-07-10 13:58:09 INFO (MainThread) [supervisor.plugins.observer] Starting observer plugin
24-07-10 13:58:10 INFO (MainThread) [supervisor.docker.observer] Starting Observer ghcr.io/home-assistant/aarch64-hassio-observer with version 2023.06.0 - 172.30.32.6
24-07-10 13:58:10 INFO (MainThread) [supervisor.docker.interface] Found ghcr.io/home-assistant/aarch64-hassio-multicast versions: [<AwesomeVersion CalVer '2023.06.2'>]
24-07-10 13:58:10 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-multicast with version 2023.06.2
24-07-10 13:58:10 INFO (MainThread) [supervisor.plugins.multicast] Starting Multicast plugin
24-07-10 13:58:11 INFO (MainThread) [supervisor.docker.multicast] Starting Multicast ghcr.io/home-assistant/aarch64-hassio-multicast with version 2023.06.2 - Host
24-07-10 13:58:11 INFO (MainThread) [supervisor.homeassistant.secrets] Loaded 0 Home Assistant secrets
24-07-10 13:58:11 INFO (MainThread) [supervisor.docker.interface] No version found for ghcr.io/home-assistant/green-homeassistant
24-07-10 13:58:11 INFO (MainThread) [supervisor.homeassistant.core] No Home Assistant Docker image ghcr.io/home-assistant/green-homeassistant found.
24-07-10 13:58:11 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/green-homeassistant with version landingpage
24-07-10 13:58:11 INFO (MainThread) [supervisor.homeassistant.core] Using preinstalled landingpage
24-07-10 13:58:11 INFO (MainThread) [supervisor.homeassistant.core] Starting HomeAssistant landingpage
24-07-10 13:58:11 INFO (MainThread) [supervisor.homeassistant.module] Update pulse/client.config: /data/tmp/homeassistant_pulse
24-07-10 13:58:11 INFO (MainThread) [supervisor.docker.homeassistant] Starting Home Assistant ghcr.io/home-assistant/green-homeassistant with version landingpage
24-07-10 13:58:11 INFO (MainThread) [supervisor.os.manager] Detect Home Assistant Operating System 11.4 / BootSlot A
24-07-10 13:58:11 INFO (MainThread) [supervisor.store.git] Cloning add-on https://github.com/home-assistant/addons repository
24-07-10 13:58:11 INFO (MainThread) [supervisor.store.git] Cloning add-on https://github.com/hassio-addons/repository repository
24-07-10 13:58:11 INFO (MainThread) [supervisor.store.git] Cloning add-on https://github.com/esphome/home-assistant-addon repository
24-07-10 13:58:17 ERROR (MainThread) [supervisor.store.git] Can't clone https://github.com/hassio-addons/repository repository: Cmd('git') failed due to: exit code(128)
  cmdline: git clone -v --recursive --depth=1 --shallow-submodules -- https://github.com/hassio-addons/repository /data/addons/git/a0d7b954
  stderr: 'Cloning into '/data/addons/git/a0d7b954'...
fatal: unable to access 'https://github.com/hassio-addons/repository/': Could not resolve host: github.com
'.
24-07-10 13:58:17 ERROR (MainThread) [supervisor.store] Can't retrieve data from https://github.com/hassio-addons/repository due to 
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.module] Create new suggestion execute_remove - store / a0d7b954
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.module] Create new issue fatal_error - store / a0d7b954
24-07-10 13:58:17 ERROR (MainThread) [supervisor.store.git] Can't clone https://github.com/esphome/home-assistant-addon repository: Cmd('git') failed due to: exit code(128)
  cmdline: git clone -v --recursive --depth=1 --shallow-submodules -- https://github.com/esphome/home-assistant-addon /data/addons/git/5c53de3b
  stderr: 'Cloning into '/data/addons/git/5c53de3b'...
fatal: unable to access 'https://github.com/esphome/home-assistant-addon/': Could not resolve host: github.com
'.
24-07-10 13:58:17 ERROR (MainThread) [supervisor.store] Can't retrieve data from https://github.com/esphome/home-assistant-addon due to 
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.module] Create new suggestion execute_remove - store / 5c53de3b
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.module] Create new issue fatal_error - store / 5c53de3b
24-07-10 13:58:17 INFO (MainThread) [supervisor.store] Loading add-ons from store: 26 all - 26 new - 0 remove
24-07-10 13:58:17 INFO (MainThread) [supervisor.addons.manager] Found 0 installed add-ons
24-07-10 13:58:17 INFO (MainThread) [supervisor.backups.manager] Found 0 backup files
24-07-10 13:58:17 INFO (MainThread) [supervisor.discovery] Loaded 0 messages
24-07-10 13:58:17 INFO (MainThread) [supervisor.ingress] Loaded 0 ingress sessions
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.check] Starting system checks with state setup
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.check] System checks complete
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state setup
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 13:58:17 INFO (MainThread) [supervisor.jobs] 'ResolutionFixup.run_autofix' blocked from execution, system is not running - setup
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state setup
24-07-10 13:58:17 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 13:58:17 INFO (MainThread) [__main__] Running Supervisor
24-07-10 13:58:17 INFO (MainThread) [supervisor.os.manager] Rauc: A - marked slot kernel.0 as good
24-07-10 13:58:17 INFO (MainThread) [supervisor.supervisor] Fetching AppArmor profile https://version.home-assistant.io/apparmor_stable.txt
24-07-10 13:58:17 INFO (MainThread) [supervisor.host.apparmor] Adding/updating AppArmor profile: hassio-supervisor
24-07-10 13:58:17 INFO (MainThread) [supervisor.supervisor] Update Supervisor to version 2024.06.2
24-07-10 13:58:17 INFO (MainThread) [supervisor.docker.interface] Downloading docker image ghcr.io/home-assistant/aarch64-hassio-supervisor with tag 2024.06.2.
24-07-10 14:04:33 ERROR (MainThread) [supervisor.docker.interface] Can't install ghcr.io/home-assistant/aarch64-hassio-supervisor:2024.06.2: 500 Server Error for http+docker://localhost/v1.43/images/create?tag=2024.06.2&fromImage=ghcr.io%2Fhome-assistant%2Faarch64-hassio-supervisor&platform=linux%2Farm64: Internal Server Error ("Get "https://ghcr.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)")
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.module] Create new issue update_failed - supervisor / None
24-07-10 14:04:33 ERROR (MainThread) [supervisor.supervisor] Update of Supervisor failed: Can't install ghcr.io/home-assistant/aarch64-hassio-supervisor:2024.06.2: 500 Server Error for http+docker://localhost/v1.43/images/create?tag=2024.06.2&fromImage=ghcr.io%2Fhome-assistant%2Faarch64-hassio-supervisor&platform=linux%2Farm64: Internal Server Error ("Get "https://ghcr.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)")
24-07-10 14:04:33 CRITICAL (MainThread) [supervisor.core] Can't update Supervisor! This will break some Add-ons or affect future versions of Home Assistant!
24-07-10 14:04:33 INFO (MainThread) [supervisor.addons.manager] Phase 'initialize' starting 0 add-ons
24-07-10 14:04:33 INFO (MainThread) [supervisor.addons.manager] Phase 'system' starting 0 add-ons
24-07-10 14:04:33 INFO (MainThread) [supervisor.addons.manager] Phase 'services' starting 0 add-ons
24-07-10 14:04:33 INFO (MainThread) [supervisor.core] Skipping start of Home Assistant
24-07-10 14:04:33 INFO (MainThread) [supervisor.addons.manager] Phase 'application' starting 0 add-ons
24-07-10 14:04:33 INFO (MainThread) [supervisor.misc.tasks] All core tasks are scheduled
24-07-10 14:04:33 INFO (MainThread) [supervisor.core] Supervisor is up and running
24-07-10 14:04:33 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant setup
24-07-10 14:04:33 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/green-homeassistant:landingpage to ghcr.io/home-assistant/green-homeassistant:2024.7.2
24-07-10 14:04:33 INFO (MainThread) [supervisor.docker.interface] Downloading docker image ghcr.io/home-assistant/green-homeassistant with tag 2024.7.2.
24-07-10 14:04:33 INFO (MainThread) [supervisor.host.info] Updating local host information
24-07-10 14:04:33 INFO (MainThread) [supervisor.updater] Fetching update data from https://version.home-assistant.io/stable.json
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.check] Starting system checks with state running
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for trust/supervisor
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for ipv4_connection_problem/system
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for pwned/addon
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for no_current_backup/system
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.module] Create new suggestion create_full_backup - system / None
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.module] Create new issue no_current_backup - system / None
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for docker_config/system
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for free_space/system
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for security/core
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for dns_server_ipv6_error/dns_server
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for multiple_data_disks/system
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.checks.base] Run check for dns_server_failed/dns_server
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.check] System checks complete
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state running
24-07-10 14:04:33 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 14:04:33 INFO (MainThread) [supervisor.jobs] 'ResolutionFixup.run_autofix' blocked from execution, system is not healthy - supervisor
24-07-10 14:04:34 INFO (MainThread) [supervisor.host.services] Updating service information
24-07-10 14:04:34 INFO (MainThread) [supervisor.host.network] Updating local network information
24-07-10 14:04:34 INFO (MainThread) [supervisor.host.sound] Updating PulseAudio information
24-07-10 14:04:34 INFO (MainThread) [supervisor.host.manager] Host information reload completed
24-07-10 14:10:43 ERROR (MainThread) [supervisor.docker.interface] Can't install ghcr.io/home-assistant/green-homeassistant:2024.7.2: 500 Server Error for http+docker://localhost/v1.43/images/create?tag=2024.7.2&fromImage=ghcr.io%2Fhome-assistant%2Fgreen-homeassistant&platform=linux%2Farm64: Internal Server Error ("Get "https://ghcr.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)")
24-07-10 14:10:43 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retry in 30sec
24-07-10 14:11:13 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/green-homeassistant:landingpage to ghcr.io/home-assistant/green-homeassistant:2024.7.2
24-07-10 14:11:13 INFO (MainThread) [supervisor.docker.interface] Downloading docker image ghcr.io/home-assistant/green-homeassistant with tag 2024.7.2.
s6-rc: info: service s6rc-oneshot-runner: starting
s6-rc: info: service s6rc-oneshot-runner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy-cont-init: starting
cont-init: info: running /etc/cont-init.d/udev.sh
[21:42:14] INFO: Using udev information from host
cont-init: info: /etc/cont-init.d/udev.sh exited 0
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service legacy-services: starting
services-up: info: copying legacy longrun supervisor (no readiness notification)
services-up: info: copying legacy longrun watchdog (no readiness notification)
s6-rc: info: service legacy-services successfully started
[21:42:14] INFO: Starting local supervisor watchdog...
24-07-10 21:42:20 INFO (MainThread) [__main__] Initializing Supervisor setup
24-07-10 17:42:20 INFO (MainThread) [supervisor.bootstrap] Seting up coresys for machine: green
24-07-10 17:42:20 INFO (MainThread) [supervisor.docker.supervisor] Attaching to Supervisor ghcr.io/home-assistant/aarch64-hassio-supervisor with version 2023.12.0
24-07-10 17:42:20 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state initialize
24-07-10 17:42:20 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 17:42:20 INFO (MainThread) [__main__] Setting up Supervisor
24-07-10 17:42:20 INFO (MainThread) [supervisor.api] Starting API on 172.30.32.2
24-07-10 17:42:20 INFO (MainThread) [supervisor.hardware.monitor] Started Supervisor hardware monitor
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.manager] Connected to system D-Bus.
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.agent] Load dbus interface io.hass.os
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.hostname] Load dbus interface org.freedesktop.hostname1
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.logind] Load dbus interface org.freedesktop.login1
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.network] Load dbus interface org.freedesktop.NetworkManager
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.rauc] Load dbus interface de.pengutronix.rauc
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.resolved] Load dbus interface org.freedesktop.resolve1
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.systemd] Load dbus interface org.freedesktop.systemd1
24-07-10 17:42:20 INFO (MainThread) [supervisor.dbus.timedate] Load dbus interface org.freedesktop.timedate1
24-07-10 17:42:21 INFO (MainThread) [supervisor.host.services] Updating service information
24-07-10 17:42:21 INFO (MainThread) [supervisor.host.sound] Updating PulseAudio information
24-07-10 17:42:21 WARNING (SyncWorker_0) [supervisor.host.sound] Can't update PulseAudio data: Failed to connect to pulseaudio server
24-07-10 17:42:21 INFO (MainThread) [supervisor.host.network] Updating local network information
24-07-10 17:42:22 INFO (MainThread) [supervisor.host.apparmor] Loading AppArmor Profiles: {'hassio-supervisor'}
24-07-10 17:42:22 INFO (MainThread) [supervisor.docker.monitor] Started docker events monitor
24-07-10 17:42:22 INFO (MainThread) [supervisor.updater] Fetching update data from https://version.home-assistant.io/stable.json
24-07-10 17:42:22 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-cli with version 2023.11.0
24-07-10 17:42:22 INFO (MainThread) [supervisor.plugins.cli] Starting CLI plugin
24-07-10 17:42:22 INFO (SyncWorker_0) [supervisor.docker.manager] Cleaning hassio_cli application
24-07-10 17:42:23 INFO (MainThread) [supervisor.docker.cli] Starting CLI ghcr.io/home-assistant/aarch64-hassio-cli with version 2023.11.0 - 172.30.32.5
24-07-10 17:42:23 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-dns with version 2023.06.2
24-07-10 17:42:23 INFO (MainThread) [supervisor.plugins.dns] Starting CoreDNS plugin
24-07-10 17:42:23 INFO (SyncWorker_0) [supervisor.docker.manager] Cleaning hassio_dns application
24-07-10 17:42:24 INFO (MainThread) [supervisor.docker.dns] Starting DNS ghcr.io/home-assistant/aarch64-hassio-dns with version 2023.06.2 - 172.30.32.3
24-07-10 17:42:24 INFO (MainThread) [supervisor.plugins.dns] Updated /etc/resolv.conf
24-07-10 17:42:24 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-audio with version 2023.12.0
24-07-10 17:42:24 INFO (MainThread) [supervisor.plugins.audio] Starting Audio plugin
24-07-10 17:42:24 INFO (SyncWorker_0) [supervisor.docker.manager] Cleaning hassio_audio application
24-07-10 17:42:25 INFO (MainThread) [supervisor.docker.audio] Starting Audio ghcr.io/home-assistant/aarch64-hassio-audio with version 2023.12.0 - 172.30.32.4
24-07-10 17:42:25 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-observer with version 2023.06.0
24-07-10 17:42:25 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/aarch64-hassio-multicast with version 2023.06.2
24-07-10 17:42:25 INFO (MainThread) [supervisor.plugins.multicast] Starting Multicast plugin
24-07-10 17:42:25 INFO (SyncWorker_0) [supervisor.docker.manager] Cleaning hassio_multicast application
24-07-10 17:42:26 INFO (MainThread) [supervisor.docker.multicast] Starting Multicast ghcr.io/home-assistant/aarch64-hassio-multicast with version 2023.06.2 - Host
24-07-10 17:42:26 INFO (MainThread) [supervisor.homeassistant.secrets] Loaded 0 Home Assistant secrets
24-07-10 17:42:26 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/green-homeassistant with version landingpage
24-07-10 17:42:26 INFO (MainThread) [supervisor.homeassistant.core] Starting HomeAssistant landingpage
24-07-10 17:42:26 INFO (SyncWorker_0) [supervisor.docker.manager] Starting homeassistant
24-07-10 17:42:27 INFO (MainThread) [supervisor.os.manager] Detect Home Assistant Operating System 11.4 / BootSlot A
24-07-10 17:42:27 INFO (MainThread) [supervisor.store.git] Cloning add-on https://github.com/hassio-addons/repository repository
24-07-10 17:42:27 INFO (MainThread) [supervisor.store.git] Loading add-on /data/addons/core repository
24-07-10 17:42:27 INFO (MainThread) [supervisor.store.git] Cloning add-on https://github.com/esphome/home-assistant-addon repository
24-07-10 17:42:33 INFO (MainThread) [supervisor.store] Loading add-ons from store: 77 all - 77 new - 0 remove
24-07-10 17:42:33 INFO (MainThread) [supervisor.addons.manager] Found 0 installed add-ons
24-07-10 17:42:33 INFO (MainThread) [supervisor.backups.manager] Found 0 backup files
24-07-10 17:42:33 INFO (MainThread) [supervisor.discovery] Loaded 0 messages
24-07-10 17:42:33 INFO (MainThread) [supervisor.ingress] Loaded 0 ingress sessions
24-07-10 17:42:33 INFO (MainThread) [supervisor.resolution.check] Starting system checks with state setup
24-07-10 17:42:33 INFO (MainThread) [supervisor.resolution.check] System checks complete
24-07-10 17:42:33 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state setup
24-07-10 17:42:33 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 17:42:33 INFO (MainThread) [supervisor.jobs] 'ResolutionFixup.run_autofix' blocked from execution, system is not running - setup
24-07-10 17:42:33 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state setup
24-07-10 17:42:33 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 17:42:33 INFO (MainThread) [__main__] Running Supervisor
24-07-10 17:42:33 INFO (MainThread) [supervisor.os.manager] Rauc: A - marked slot kernel.0 as good
24-07-10 17:42:33 INFO (MainThread) [supervisor.supervisor] Fetching AppArmor profile https://version.home-assistant.io/apparmor_stable.txt
24-07-10 17:42:33 INFO (MainThread) [supervisor.host.apparmor] Adding/updating AppArmor profile: hassio-supervisor
24-07-10 17:42:33 INFO (MainThread) [supervisor.supervisor] Update Supervisor to version 2024.06.2
24-07-10 17:42:33 INFO (MainThread) [supervisor.docker.interface] Downloading docker image ghcr.io/home-assistant/aarch64-hassio-supervisor with tag 2024.06.2.
24-07-10 17:48:49 ERROR (MainThread) [supervisor.docker.interface] Can't install ghcr.io/home-assistant/aarch64-hassio-supervisor:2024.06.2: 500 Server Error for http+docker://localhost/v1.43/images/create?tag=2024.06.2&fromImage=ghcr.io%2Fhome-assistant%2Faarch64-hassio-supervisor&platform=linux%2Farm64: Internal Server Error ("Get "https://ghcr.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)")
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.module] Create new issue update_failed - supervisor / None
24-07-10 17:48:49 ERROR (MainThread) [supervisor.supervisor] Update of Supervisor failed: Can't install ghcr.io/home-assistant/aarch64-hassio-supervisor:2024.06.2: 500 Server Error for http+docker://localhost/v1.43/images/create?tag=2024.06.2&fromImage=ghcr.io%2Fhome-assistant%2Faarch64-hassio-supervisor&platform=linux%2Farm64: Internal Server Error ("Get "https://ghcr.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)")
24-07-10 17:48:49 CRITICAL (MainThread) [supervisor.core] Can't update Supervisor! This will break some Add-ons or affect future versions of Home Assistant!
24-07-10 17:48:49 INFO (MainThread) [supervisor.addons.manager] Phase 'initialize' starting 0 add-ons
24-07-10 17:48:49 INFO (MainThread) [supervisor.addons.manager] Phase 'system' starting 0 add-ons
24-07-10 17:48:49 INFO (MainThread) [supervisor.addons.manager] Phase 'services' starting 0 add-ons
24-07-10 17:48:49 INFO (MainThread) [supervisor.core] Skipping start of Home Assistant
24-07-10 17:48:49 INFO (MainThread) [supervisor.addons.manager] Phase 'application' starting 0 add-ons
24-07-10 17:48:49 INFO (MainThread) [supervisor.misc.tasks] All core tasks are scheduled
24-07-10 17:48:49 INFO (MainThread) [supervisor.core] Supervisor is up and running
24-07-10 17:48:49 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant setup
24-07-10 17:48:49 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/green-homeassistant:landingpage to ghcr.io/home-assistant/green-homeassistant:2024.7.2
24-07-10 17:48:49 INFO (MainThread) [supervisor.docker.interface] Downloading docker image ghcr.io/home-assistant/green-homeassistant with tag 2024.7.2.
24-07-10 17:48:49 INFO (MainThread) [supervisor.host.info] Updating local host information
24-07-10 17:48:49 INFO (MainThread) [supervisor.updater] Fetching update data from https://version.home-assistant.io/stable.json
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.check] Starting system checks with state running
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for trust/supervisor
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for ipv4_connection_problem/system
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for pwned/addon
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for no_current_backup/system
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.module] Create new suggestion create_full_backup - system / None
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.module] Create new issue no_current_backup - system / None
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for docker_config/system
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for free_space/system
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for security/core
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for dns_server_ipv6_error/dns_server
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for multiple_data_disks/system
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.checks.base] Run check for dns_server_failed/dns_server
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.check] System checks complete
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state running
24-07-10 17:48:49 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete
24-07-10 17:48:49 INFO (MainThread) [supervisor.jobs] 'ResolutionFixup.run_autofix' blocked from execution, system is not healthy - supervisor
24-07-10 17:48:50 INFO (MainThread) [supervisor.host.services] Updating service information
24-07-10 17:48:50 INFO (MainThread) [supervisor.host.network] Updating local network information
24-07-10 17:48:50 INFO (MainThread) [supervisor.host.sound] Updating PulseAudio information
24-07-10 17:48:50 INFO (MainThread) [supervisor.host.manager] Host information reload completed
24-07-10 17:54:55 ERROR (MainThread) [supervisor.docker.interface] Can't install ghcr.io/home-assistant/green-homeassistant:2024.7.2: 500 Server Error for http+docker://localhost/v1.43/images/create?tag=2024.7.2&fromImage=ghcr.io%2Fhome-assistant%2Fgreen-homeassistant&platform=linux%2Farm64: Internal Server Error ("Get "https://ghcr.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)")
24-07-10 17:54:55 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retry in 30sec

clf139 · July 10, 2024, 10:59pm

Trying to factory reset the Home Assistant Green per these instructions
and it gets stuck at “Could not resolve host: version.home-assistant.io” per the image below

How can I proceed?

clf139 · July 10, 2024, 11:08pm

I’m trying to reset my green and it gets stuck per the attached image. Any suggestions?

tom_l · July 10, 2024, 11:22pm

Your Green can not reach the internet.

clf139 · July 10, 2024, 11:37pm

How should I troubleshoot that?

tom_l · July 10, 2024, 11:40pm

Is it connected to your router?
Is your router connected to the internet?
Do you do any DNS filtering (pi-hole or similar)?
What are your router DNS settings?
Do you use IPv6?

clf139 · July 10, 2024, 11:51pm

Yes, connected via Ethernet and showing in Attached Devices:

ConnectedDevices1896×294 26 KB

Also responding to ping:

Ping974×282 6.75 KB
Yes.
Not that I’m aware of.
DNS settings below:

DNS1886×882 67.6 KB
No, it’s disabled:

IPv61887×700 29.3 KB

Additional configuration:

tom_l · July 10, 2024, 11:55pm

Try setting a static DNS, 8.8.8.8 and 1.1.1.1

Disable your port forwarding rules.

Then give the reset another go.

clf139 · July 11, 2024, 12:05am

Changed DNS to the below and rebooted the router:

rebooted the HA Green and it’s still getting stuck:

Router Log if relevant:

Any other suggestions?

tom_l · July 11, 2024, 12:14am

Did you also turn off the port forwarding rules?

clf139 · July 11, 2024, 12:15am

Yes:

Pretty sure this is the same as the last one but posting in case I’m missing something different:

tom_l · July 11, 2024, 12:22am

Can you ping version.home-assistant.io from your network?

clf139 · July 11, 2024, 12:28am

Does the different IP shown mean anything?

cogneato · July 11, 2024, 12:51am

Have you had the same issue with all devices you’ve mentioned? Do you have any firmware updates available for the router?

clf139 · July 10, 2024, 11:13pm

I’m trying to but it gets stuck per the image below. Any suggestions?

MaxK · July 11, 2024, 1:46am

Your host machine cannot reach version.home-assistant.io. This indicates you have a network problem - perhaps DNS resolution. Can you reach this via another machine (PC)?

paddy0174 · July 11, 2024, 2:23am

Is it just me, or does the log look like some addresses can be resolved, and others not? That would be strange…

Please disable the DMZ Server settings in the router. It is definitly not necessary and can cause a security risk for your whole network! Please disable this!