I finally decided, with winter approaching, to try again with sorting out these TRV’s (I have the INS issue, on nearly all mine).
I saw in a German forum, a response somebody had posted from Eurotronic confirming that the batch of TRV’s I have are faulty due to a component fault. I’m going to now return them all for replacement. If there is a newer version, I hope they do the decent thing and replace them with a newer version, if it resolves the issues.
I already had the return address/DHL label generated from the details in the other post, but yesterday had a response from Eurotronic after a couple of weeks.
Thought I’d post their response online here, since I know a lot of people have these issues, and I couldn’t find one in English anywhere:
Thank you for having chosen a product from our company.
In recent years, our Spirit Z-Wave Plus surely has prompted many positive headlines in the heating and smart home area.
This has surely approved our sophisticated hard and software technology.
Unfortunately, we had to find out, that one of the electronic components was defect in the delivery batch of autumn 2019.
The failure of this electronic component leads to the often described jump to the „INS“-modus or the overheating. The only thing, which we can do in this case is, to say sorry and to assure you to replace affected products unbureaucratically.
Devices, which do not show the described error within the first 2 weeks, are not affected by this problem.
We would be pleased if you would continue to place your trust in us.
Due to this problem, we would be happy to replace your defective thermostat.
Please send the defective goods to our service center:
Teknihall GmbH
Dept. Eurotronic GmbH
Breitefeld 15
64839 Munster
A copy of the invoice and the address of the sender must be enclosed with the package.
You can create a free return label at DHL.
Following link: www.myreturn.biz + number 0080088800666.
The link takes you to a mask, select the country flag and enter the respective sender data.
Please indicate here as a reference: AU Eurotronic.
As soon as the goods have arrived at Teknihall, they will be exchanged as soon as possible.
The service can be reached by customers at the following telephone number: 06667 91847-17.
We would be pleased if you would continue to place your trust in us.
So this confirms the INS issue, but also about overheating issues.
Will update here once I get the replacements…