So I was in communication with FireAngel at this time. I sent some test results to them which were not good at all. I received direct feedback at the time that this downtime was a result of improvements following my complaint.
The complaint I made to their tech department, related to a test I carried out, where I could get the gateway to say “all devices are OK / Online”, even as though I’d bagged up all my alarms and removed them from the property.
After being bitterly disappointed with the gateway (and not minding if I destroyed it), I attached it to a debugger, to see exactly what it was doing. With the mindset of intercepting its comms to create a local HA integration.
I could see all the JSON state changes being sent to AWS. But in the end I went a different route (I will post the details in this thread). But I can also attach a debug log of the gateway communicating with AWS, in case anyone wants to take a look.
However, my recommendation is not to buy the gateway. It is a very unreliable piece of kit. There are better ways to get the WiSafe2 feed into HA.
My gateway has been offline for almost a year, and the App still reports 1 device as ‘online’.
It also states "Monitoring the risk to your home in real time using complex algorithms… Everything is OK”.