Hassio hang on opening window

I downloaded the hassio on a SC card. Started it running but it hangs on the Preparing the Hass.io opening screen. I ssh’ed on the Pi and it seems nothing is there but the base system. It said that it does a download at the beginning which may be a problem as I have trouble downloading binary files on my connect. Really don’t know where to go from here. Please help.

root@hassio:/# cd
root@hassio:~# pwd
/home/root
root@hassio:~# ls
root@hassio:~# cd …
root@hassio:/home# ls -l
total 1
drwx------ 4 root root 1024 Sep 17 19:44 root
root@hassio:/home# cd …
root@hassio:/# ls -l
total 374
drwxr-xr-x 2 root root 3072 Sep 17 19:47 bin
drwxr-xr-x 2 root root 1024 Sep 17 19:44 boot
drwxr-xr-x 14 root root 13600 Feb 4 15:55 dev
drwxr-xr-x 33 root root 2048 Sep 17 19:47 etc
drwxr-xr-x 3 root root 1024 Jul 17 2017 home
drwxr-xr-x 9 root root 3072 Mar 23 2017 lib
drwx------ 2 root root 12288 Sep 17 19:47 lost+found
drwxr-xr-x 2 root root 1024 Sep 17 13:43 media
drwxr-xr-x 5 root root 1024 Sep 17 19:45 mnt
dr-xr-xr-x 138 root root 0 Jan 1 1970 proc
drwxr-xr-x 3 root root 1024 Sep 17 19:47 quirks
drwxr-xr-x 5 root root 1024 Sep 17 19:47 resin-boot
drwxr-xr-x 8 root root 4096 Feb 4 02:10 resin-data
-rw-r–r-- 1 root root 347132 Sep 17 19:47 resinos.fingerprint
drwxr-xr-x 16 root root 520 Feb 4 16:27 run
drwxr-xr-x 2 root root 2048 Sep 17 19:47 sbin
drwxr-xr-x 2 root root 1024 Sep 17 18:59 srv
dr-xr-xr-x 12 root root 0 Jan 1 1970 sys
drwxrwxrwt 8 root root 160 Feb 4 15:55 tmp
drwxr-xr-x 10 root root 1024 Mar 23 2017 usr
drwxr-xr-x 8 root root 1024 Sep 17 19:16 var
root@hassio:/# pip3
-sh: pip3: command not found
root@hassio:/# python3 --verison
-sh: python3: command not found

You’ve tried accessing the web interface, I presume?

yes the web interface show the Preparing Hass.io (this may take up to 20mins)
That is were it hangs.

How long have you waited?

Anecdotally it appears that 20 minutes may be best case, and it regularly takes longer.

If it’s over an hour I’d be worried.

Is it definitely connected to the Internet?

I waited over night about 15 hours

it is connected to the internet. I can ping google.com

Yup, it’s broke then.

Try downloading and reflashing the image.

AFAIK there’s not a lot else you can do with hassio other than Flash the image and cross your fingers.

Tried downloading and reflashing the image.
Does hass.io install everything? It seems python is not install. I was going to try manually installing it but apt-get is not on the pi. Is there a way to install python on the Pi?

No, hassio is a self contained single use thing.

You can try using raspian lite and doing a manual homeassistant install…

Bare in mind you’ll be installing homeassistant, not hassio.

thanks. I will give that a try

Do you connect via cable or via wifi? in my case [rpi3] - the cable connection did not work. only after configuring the connection via wifi - the installation was successful and in less than 20 minutes

Using a cable connection.
I can try Wifi. Thanks

The manual installation worked great. Thanks…

1 Like

@Mr.Spock, When @anon43302295 asked you about if you tried to access the web interface, he was asking if you tried http;//yourmachineip:8123 and not the Rpi HDMI display port

Yes I did try to connect with http;//yourmachineip:8123 . I manually installed everything and it all works fine. I really liked that better because I have a better understanding of how it works. I than made my own image of the working system. I am good. Thanks for everyone input.

Same thing is happening to me. Downloaded a fresh copy twice, stuck for about an hour now. On wired. It’d be really helpful if SSH was enabled by default so I could look at what’s happening.

Just tried to do the manual install and was getting the lightning bolt icon meaning the power supply I was using wasn’t powerful enough.

Yes, I had to enable SSH to see what was going on. I determined by looking at file system that it was not downloading Hass or Python. Since they also left apt-get off the image there was no way to go get the needed files. It took less time to just install everything manually than to use the Hass.io image. I made a script to start Hass from bash for now so I can see the log enties. I will change that to start auto when I get everything the way I want. Also made an image of the current system for a good starting point.

Hmmm. Would not be hard to make a bash script that would install everything.
sftp also works well.

Tried to do the image again using the more powerful USB but still having the same issue. When I did the manual install I couldn’t get the hass.io menu item to show up on the page, rendering it pretty useless.