Help! 2021.11 Supervisor tab does not load + 403 errors in log

Amir974 · November 4, 2021, 6:06pm

After upgrading to 2021.11 (Hassio) - Supervisor tab does not load for me
I get a screen with:

Troubleshooting
If you just started, make sure you have given the Supervisor enough time to start.
Check the Observer
Try a reboot of the host
Check System Health
Ask for help

Observer - shows all positive signs
System Health - showing “error unknown”

the logs are full of [homeassistant.components.hassio.handler] /<<>> return code 403

for example (but much more):

2021-11-04 17:23:16 ERROR (MainThread) [homeassistant.components.hassio.handler] /homeassistant/options return code 403
2021-11-04 17:23:16 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/options return code 403
2021-11-04 17:23:16 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403
2021-11-04 17:23:16 ERROR (MainThread) [homeassistant.components.hassio.handler] /ingress/panels return code 403
2021-11-04 17:23:16 ERROR (MainThread) [homeassistant.components.hassio.addon_panel] Can't read panel info: 
2021-11-04 17:23:16 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry Supervisor for hassio
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/config_entries.py", line 304, in async_setup
    result = await component.async_setup_entry(hass, self)  # type: ignore
  File "/usr/src/homeassistant/homeassistant/components/hassio/__init__.py", line 623, in async_setup_entry
    coordinator = HassioDataUpdateCoordinator(hass, entry, dev_reg)
  File "/usr/src/homeassistant/homeassistant/components/hassio/__init__.py", line 702, in __init__
    self.is_hass_os = "hassos" in get_info(self.hass)
TypeError: argument of type 'NoneType' is not iterable

How do I diagnose and work it back to normal ?

theRoboticist · November 8, 2021, 3:19am

Don’t have a solution unfortunately, but just came here to say I’m seeing the same error. First time I’ve seen any sort of error with Home Assistant really. Would love to hear also if there are any solutions or work arounds.

Edit - Actually, I was able to find a solution in Home Assistant Supervisor ERRORS · Issue #55810 · home-assistant/core · GitHub. The suggested fix to run ha core rebuild, ha supervisor repair, and ha host reboot appears to have worked for me.

Amir974 · November 8, 2021, 6:38am

I was eventually able to get out of that sticky situation by SSHing into HA and playing around with some of the manual commands…

I think these 2 lines did the trick:

ha su repair
ha core update

hope this helps anyone who got stuck.

hacwa · March 9, 2022, 6:02pm

This started for me after an update, thanks for posting this, it got me on the right track.
The core update failed so I had to run rebuild instead

docker exec -it hassio_cli /bin/bash
bash-5.1# ha su repair
Processing... Done.
Command completed successfully.
bash-5.1# ha core update
Processing... Done.
Error: Unknown error, see supervisor
bash-5.1# ha core rebuild
Processing... Done.

This was also of use:

github.com/home-assistant/supervisor

USB component could not be loaded

opened 11:42AM - 14 Oct 21 UTC

closed 08:09PM - 14 Oct 21 UTC

Rindula

bug

### Describe the issue you are experiencing When (re-)booting after the latest …update (HASS 2021.10.4 and OS Version 6.5) the supervisor won't boot due to an error in the `usb` integration. In my config it's only referenced by `default_config`. ### What is the used version of the Supervisor? unable to see, probably latest ### What type of installation are you running? Home Assistant OS ### Which operating system are you running on? Home Assistant Operating System ### What is the version of your installed operating system? 6.5 ### What version of Home Assistant Core is installed? 2021.10.4 ### Steps to reproduce the issue 1. Updated from 2021.10.3 to 2021.10.4 via ui 2. Updated OS from 6.4 to 6.5 via ui ### Anything in the Supervisor logs that might be useful for us? ```txt 2021-10-14 13:06:42 ERROR (MainThread) [homeassistant.components.hassio.handler] /homeassistant/options return code 403 2021-10-14 13:06:42 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/options return code 403 2021-10-14 13:06:42 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403 2021-10-14 13:06:42 WARNING (MainThread) [homeassistant.components.hassio] Can't read last version: 2021-10-14 13:06:42 ERROR (MainThread) [homeassistant.components.hassio.handler] /ingress/panels return code 403 2021-10-14 13:06:42 ERROR (MainThread) [homeassistant.components.hassio.addon_panel] Can't read panel info: 2021-10-14 13:06:43 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry Supervisor for hassio Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 304, in async_setup result = await component.async_setup_entry(hass, self) # type: ignore File "/usr/src/homeassistant/homeassistant/components/hassio/__init__.py", line 623, in async_setup_entry coordinator = HassioDataUpdateCoordinator(hass, entry, dev_reg) File "/usr/src/homeassistant/homeassistant/components/hassio/__init__.py", line 702, in __init__ self.is_hass_os = "hassos" in get_info(self.hass) TypeError: argument of type 'NoneType' is not iterable 2021-10-14 13:06:51 ERROR (MainThread) [homeassistant.setup] Error during setup of component usb Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/setup.py", line 254, in _async_setup_component result = await task File "/usr/src/homeassistant/homeassistant/components/usb/__init__.py", line 69, in async_setup await usb_discovery.async_setup() File "/usr/src/homeassistant/homeassistant/components/usb/__init__.py", line 102, in async_setup await self._async_start_monitor() File "/usr/src/homeassistant/homeassistant/components/usb/__init__.py", line 114, in _async_start_monitor info = await system_info.async_get_system_info(self.hass) File "/usr/src/homeassistant/homeassistant/helpers/system_info.py", line 52, in async_get_system_info info_object["supervisor"] = info.get("supervisor") AttributeError: 'NoneType' object has no attribute 'get' 2021-10-14 13:06:53 ERROR (MainThread) [snitun.client.client_peer] Challenge/Response error with SniTun server (0 bytes read on a total of 32 expected bytes) 2021-10-14 13:06:53 ERROR (MainThread) [hass_nabucasa.remote] Connection problem to snitun server 2021-10-14 13:06:54 ERROR (MainThread) [homeassistant.components.updater] Unexpected error fetching Home Assistant update data: 'NoneType' object is not subscriptable Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 187, in _async_refresh self.data = await self._async_update_data() File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 147, in _async_update_data return await self.update_method() File "/usr/src/homeassistant/homeassistant/components/updater/__init__.py", line 82, in check_new_version newest = core_info["version_latest"] TypeError: 'NoneType' object is not subscriptable ``` ### Additional information ![image](https://user-images.githubusercontent.com/20195655/137310797-bb3feee0-704b-4bd5-8759-4aec0f3ad749.png) ## System Health error | failed to load: unknown -- | -- <details><summary>Home Assistant Community Store</summary> GitHub API | ok -- | -- Github API Calls Remaining | 4825 Installed Version | 1.15.2 Stage | running Available Repositories | 881 Installed Repositories | 25 </details> <details><summary>Home Assistant Cloud</summary> logged_in | true -- | -- subscription_expiration | 27. Oktober 2021, 02:00 relayer_connected | true remote_enabled | true remote_connected | true alexa_enabled | false google_enabled | true remote_server | eu-central-1-1.ui.nabu.casa can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok </details> <details><summary>Home Assistant Supervisor</summary> error | failed to load: unknown -- | -- </details> <details><summary>Lovelace</summary> dashboards | 3 -- | -- resources | 11 views | 11 mode | storage </details> <details><summary>Spotify</summary> api_endpoint_reachable | ok -- | -- </details>

hacwa · March 9, 2022, 6:05pm

Ignore me, I how now idea how I didn’t see the post from theRoboticist

austin17427 · June 30, 2022, 6:41pm

This solved my problem.
Thank you!

alex3305 · December 22, 2022, 12:58pm

ha core rebuild solved this for me after upgrading from Home Assistant OS 9.3 9.4.

dvbit · February 13, 2023, 11:49pm

Thanks this helped

mariux · March 24, 2023, 9:12am

This also worked for me.
It brought back “Supervisor: true” from “false” in the system information display in haos.
The add-ons are now working again.

sembo · April 3, 2023, 9:25am

Hey, could this be the same issue?

see logs

2023-04-03 10:14:59.890 ERROR (MainThread) [homeassistant.components.hassio.handler] /homeassistant/options return code 403

2023-04-03 10:15:02.258 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/options return code 403

2023-04-03 10:15:02.510 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:15:04.276 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:15:04.438 WARNING (MainThread) [homeassistant.setup] Setup of hassio is taking over 10 seconds.

2023-04-03 10:15:05.486 ERROR (MainThread) [homeassistant.components.hassio.handler] /ingress/panels return code 403

2023-04-03 10:15:05.511 ERROR (MainThread) [homeassistant.components.hassio.addon_panel] Can't read panel info:

2023-04-03 10:15:05.825 ERROR (MainThread) [homeassistant.components.hassio.handler] /resolution/info return code 403

2023-04-03 10:15:05.840 ERROR (MainThread) [homeassistant.setup] Error during setup of component hassio

File "/usr/src/homeassistant/homeassistant/components/hassio/__init__.py", line 587, in async_setup

File "/usr/src/homeassistant/homeassistant/components/hassio/repairs.py", line 149, in setup

File "/usr/src/homeassistant/homeassistant/components/hassio/repairs.py", line 157, in update

File "/usr/src/homeassistant/homeassistant/components/hassio/handler.py", line 48, in _wrapper

File "/usr/src/homeassistant/homeassistant/components/hassio/handler.py", line 468, in send_command

raise HassioAPIError()

homeassistant.components.hassio.handler.HassioAPIError

2023-04-03 10:15:05.875 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:15:05.887 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:15:06.015 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:15:06.024 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:15:06.124 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 10:15:41.998 ERROR (MainThread) [homeassistant.setup] Unable to set up dependencies of raspberry_pi. Setup failed for dependencies: hassio

2023-04-03 10:15:42.004 ERROR (MainThread) [homeassistant.setup] Setup failed for raspberry_pi: (DependencyError(...), 'Could not setup dependencies: hassio')

2023-04-03 10:16:19.539 ERROR (MainThread) [homeassistant.components.hassio.handler] /discovery return code 403

2023-04-03 10:16:19.556 ERROR (MainThread) [homeassistant.components.hassio.discovery] Can't read discover info:

2023-04-03 10:20:04.418 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:20:04.427 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:20:04.433 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:20:04.440 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:20:04.445 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:20:04.452 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:20:04.461 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

File "/usr/src/homeassistant/homeassistant/components/hassio/__init__.py", line 561, in _async_setup_hardware_integration

File "/usr/src/homeassistant/homeassistant/components/hassio/__init__.py", line 319, in get_os_info

2023-04-03 10:25:04.480 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:25:04.485 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:25:04.495 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:25:04.503 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:25:04.511 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:25:04.519 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:25:04.528 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 10:30:04.539 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:30:04.543 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:30:04.550 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:30:04.559 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:30:04.566 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:30:04.574 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:30:04.583 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 10:35:04.594 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:35:04.599 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:35:04.606 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:35:04.614 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:35:04.621 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:35:04.629 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:35:04.637 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 10:40:04.654 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:40:04.659 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:40:04.666 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:40:04.674 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:40:04.681 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:40:04.696 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:40:04.704 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 10:45:04.708 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:45:04.713 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:45:04.720 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:45:04.728 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:45:04.735 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:45:04.743 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:45:04.750 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 10:50:04.763 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:50:04.768 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:50:04.774 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:50:04.782 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:50:04.790 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:50:04.798 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:50:04.805 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 10:55:04.819 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 10:55:04.824 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 10:55:04.832 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 10:55:04.840 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 10:55:04.849 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 10:55:04.857 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 10:55:04.865 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 11:00:04.871 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 11:00:04.876 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 11:00:04.884 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 11:00:04.892 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 11:00:04.900 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 11:00:04.908 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 11:00:04.915 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 11:05:04.926 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 11:05:04.931 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 11:05:04.938 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 11:05:04.946 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 11:05:04.953 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 11:05:04.961 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 11:05:04.969 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 11:10:04.984 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 11:10:04.989 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 11:10:04.997 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 11:10:05.007 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 11:10:05.014 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 11:10:05.022 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 11:10:05.030 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 11:15:05.041 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 11:15:05.045 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 11:15:05.053 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 11:15:05.061 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 11:15:05.068 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 11:15:05.076 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 11:15:05.083 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

2023-04-03 11:20:05.098 ERROR (MainThread) [homeassistant.components.hassio.handler] /info return code 403

2023-04-03 11:20:05.107 WARNING (MainThread) [homeassistant.components.hassio] Can't read Supervisor data:

2023-04-03 11:20:05.114 ERROR (MainThread) [homeassistant.components.hassio.handler] /host/info return code 403

2023-04-03 11:20:05.122 ERROR (MainThread) [homeassistant.components.hassio.handler] /store return code 403

2023-04-03 11:20:05.129 ERROR (MainThread) [homeassistant.components.hassio.handler] /core/info return code 403

2023-04-03 11:20:05.137 ERROR (MainThread) [homeassistant.components.hassio.handler] /supervisor/info return code 403

2023-04-03 11:20:05.145 ERROR (MainThread) [homeassistant.components.hassio.handler] /os/info return code 403

smartandy · December 19, 2023, 12:54am

The issue is with the hassio_observer having a stale/incorrect supervisor_token. You can validate this from the hassio cli, with the following:

# docker logs -n 20 hassio_observer

[timestamp] Supervisor API call failed with error Supervisor API call failed with status code 403
[timestamp] Supervisor API call failed with error Supervisor API call failed with status code 403
[timestamp] Supervisor API call failed with error Supervisor API call failed with status code 403
…

This confirms the token is incorrect. To find the correct token, the easiest way I found is look at the hassio_cli’s docker inspect:

> docker inspect hassio_cli | grep -i supervisior_token

Take the new token and update the hassio_observer container’s value, by running:


> docker stop hassio_observer
> ha observer update --api-token {from_above}
> docker start hassio_observer

Verify the observer started (or run docker start hassio_observer) and it should now be working