Many shops in the EU (European Union) will not replace a product unless it is actually broken, but the EU have great cunsumer protection laws so if it is broken due to manufacturing fault then they legally have to replace it as long as you bought it within 3-years and still have proof-of-purchase (receipt) from that retailer.
If the five ZBT-1 units you have belong to the batch eligible for the Replacement program, reaching out directly to Home Assistant (Nabu Casa) would be the best approach. You can contact them via:
- Email: Use the support or contact email provided by Nabu Casa, typically available on their official website.
- Discord: Engage with the Home Assistant community on their official Discord server. There are active channels for support and queries, where you might also receive a prompt response.
Nabu Casa can then communicate with the manufacturer or assist in navigating the replacement, they may be able to help facilitate a resolution if the distributor is unwilling to provide support
Thanks for your answer. We do own one of the first batches (so it is about the left on the picture of the announcement). Not the one with ZBT-1 printed on it, but the other ones (we got them early 2023). We do see the burn in spots on them. Are they eligible for the replacement?
If your unit resembles the left side of the image, it is not eligible for the replacement program. As outlined in the blog, only a specific batch of the Connect ZBT-1 qualifies for replacement, while SkyConnect devices are not eligible.
If RaspberryPi.dk has informed you that none of your orders qualify, but you believe at least one does, I recommend reaching out directly to Home Assistant for further assistance.
Hi,
I do not want to replace but I have removed the stick completely. However, it still appears under Hardware. How can I completely remove it from the system?
I’m planning to buy one now. Is there a way to check with the local vendor whether he has the fixed version before the purchase?
Most authorized vendors should have a note indicating that they are shipping the latest batch. For example we have the following Notice: The current batch of Connect ZBT-1 devices is not affected by the previous voltage regulator issue. All units are fully functional and verified to be issue-free! You could also reach out to the vendor to double check.
Hi All, in my case, a few days after connecting my new ZBT-1, my raspberry PI power supply died ! Now i understand. Thanks HA for the honesty and replacement program , i’ll contact the shop today.
Sounds good. Thanks, Brandon.
Mate, you nailed it, the ZBT-2 got announced yesterday, rocking the EFR32MG24 chip.
lol
It’s still out of scope to support multi-protocol with Thread & Zigbee simultaneously, it’s either/or. but alas, it’s in stores, I just bought it. 
FYI, it has been known for months now as they hinted or leaked info on hardware and firmware in code that support it, see → Frient joins Works with Home Assistant - #3 by Hedda
Pretty much every live stream the past 4 months has had the product in someones background too.
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