Honeywell Total Comfort Integration

stevemann · March 26, 2023, 3:38pm

Thanks. I was wondering if anything had changed because the integration has worked for years.

MaxK · March 26, 2023, 3:47pm

I have had two occurrences recently where all my thermostats (I have 3) have gone “unavailable” for no apparent reason. I did not do any in-depth troubleshooting because I was not home and did not have the time so I just restarted HA.

I do know there have been some recent changes (past few months) to enhance the integration (listed in HA change log & on GitHub)

MaxK · March 28, 2023, 6:08pm

I just had another instance of my thermostats all going into the unavailable state. Reloading the integration resolves the issue but it should recover automatically. I just opened an issue on Github.

github.com/home-assistant/core

Honeywell TCC Thermostats go into the Unavailable State and Don't Recover

opened 06:02PM - 28 Mar 23 UTC

MaxK99

integration: honeywell

### The problem I have three Honeywell thermostats that have all gone into to "…unavailable" state at the same time and at least three times over the past few months. The HA Integration page shows the following when this happens: ![Capture1](https://user-images.githubusercontent.com/60298864/228325113-d4d315bf-ac54-4451-807b-c20446a82873.JPG) The thermostats can be accessed and controlled using the Android TCC app when this happens. Reloading the Honeywell integration resolves the issue. ### What version of Home Assistant Core has the issue? core-2023.3.6 ### What was the last working version of Home Assistant Core? _No response_ ### What type of installation are you running? Home Assistant OS ### Integration causing the issue Honeywell Total Connect Comfort (US) ### Link to integration documentation on our website https://www.home-assistant.io/integrations/honeywell ### Diagnostics information _No response_ ### Example YAML snippet _No response_ ### Anything in the logs that might be useful for us? ```txt 2023-03-28 10:39:52.138 ERROR (MainThread) [somecomfort] API returned 200 from /portal/Device/CheckDataSession/1946190 request 2023-03-28 10:39:53.107 ERROR (MainThread) [somecomfort] Login as [email protected] failed 2023-03-28 10:39:56.500 ERROR (MainThread) [somecomfort] API returned 500 from /portal/Device/CheckDataSession/1946190 request 2023-03-28 10:39:56.505 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry honeywell for honeywell Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 383, in async_setup result = await component.async_setup_entry(hass, self) File "/usr/src/homeassistant/homeassistant/components/honeywell/__init__.py", line 58, in async_setup_entry await client.discover() File "/usr/local/lib/python3.10/site-packages/aiosomecomfort/__init__.py", line 198, in discover location = await Location.from_api_response(self, raw_location) File "/usr/local/lib/python3.10/site-packages/aiosomecomfort/location.py", line 15, in from_api_response _devices = [ File "/usr/local/lib/python3.10/site-packages/aiosomecomfort/location.py", line 16, in <listcomp> await Device.from_location_response(client, self, dev) for dev in devices File "/usr/local/lib/python3.10/site-packages/aiosomecomfort/device.py", line 41, in from_location_response await self.refresh() File "/usr/local/lib/python3.10/site-packages/aiosomecomfort/device.py", line 45, in refresh data = await self._client._get_thermostat_data(self.deviceid) File "/usr/local/lib/python3.10/site-packages/aiosomecomfort/__init__.py", line 167, in _get_thermostat_data return await self._get_json(url) File "/usr/local/lib/python3.10/site-packages/aiosomecomfort/__init__.py", line 140, in _request_json raise SomeComfortError("API returned %s, %s" % (resp.status, req)) aiosomecomfort.exceptions.SomeComfortError: API returned 500, /portal/Device/CheckDataSession/1946190 2023-03-28 10:39:57.668 WARNING (MainThread) [homeassistant.helpers.entity] Update of climate.shore is taking over 10 seconds ``` ### Additional information _No response_

stevemann · March 28, 2023, 6:26pm

Thanks. At least it isn’t just me.

checking12 · March 29, 2023, 6:28am

today i got refresh tokens error and service unavailable. However the app still works (or works again). Seems i cant login on the website either.
Hope it resolves soon today

stanman · April 1, 2023, 12:10pm

I haven’t had that problem - but I have another. Every few days I must “reconfigure” the integration. All that’s required is that I enter my password again and all is well.

Any ideas on why this happens?

MaxK · April 1, 2023, 1:11pm

Reloading the integration worked for me - no need to re-enter password. A fix for the issue reported above will hopefully be in the next release.

rperkins · April 4, 2023, 1:17pm

I’ve been having the same problem for a week or two. I have been re-entering the PW, but think I’ll try reloading next. Hope they fix this soon. I wonder if there is a simple automation script that would check the status and reload the integration from YAML.

stanman · April 4, 2023, 2:28pm

Thanks - will try this out!

exx · April 4, 2023, 4:37pm

You guys are aware that many of the honeywell thermostats support local homekit integration, right? No more of this flaky cloud nonsense?

MaxK · April 4, 2023, 4:54pm

I don’t think my existing RTH9580 wifi thermostats are homekit compatible.

exx · April 4, 2023, 6:39pm

That’s a pretty old model, and has been discontinued. Sounds like an upgrade may be in order anyway…

stevemann · April 4, 2023, 7:29pm

I have three Honeywell thermostats here. One would not connect to my WiFi if the password begins with a number. The others would sometimes connect. My solution was to create a guest account on my router with a password beginning with a letter.

MaxK · April 4, 2023, 8:13pm

They work fine, meet all my needs, and have never failed me (touch wood). That is why I bought them. They are exceptional thermostats for controlling HVAC systems. When I lose connectivity to them, I know they will work.

Remote access and HA integration are nice to have - there is no reason for me to upgrade my thermostats for this.

stanman · April 14, 2023, 11:57pm

I still need to fiddle with this - nearly every day.

MaxK · April 15, 2023, 12:44am

Mine has been stable since upgrading to 2023.4.4. I still get warnings in the error log but my thermostats do not go unavailable in HA and I do not have to reload the integration.

MaxK · April 17, 2023, 1:38pm

I just had another instance of my thermostats going off line. Error log shows:

2023-04-17 08:36:11.409 ERROR (MainThread) [somecomfort] API returned 200 from /portal/Device/CheckDataSession/2577885 request
2023-04-17 08:36:11.460 ERROR (MainThread) [somecomfort] API returned 200 from /portal/Device/CheckDataSession/1088545 request
2023-04-17 08:36:11.814 ERROR (MainThread) [somecomfort] API returned 200 from /portal/Device/CheckDataSession/1946190 request
2023-04-17 09:02:12.521 ERROR (MainThread) [somecomfort] API returned 200 from /portal/Device/CheckDataSession/1946190 request
2023-04-17 09:02:12.655 ERROR (MainThread) [somecomfort] API returned 200 from /portal/Device/CheckDataSession/2577885 request
2023-04-17 09:02:13.048 ERROR (MainThread) [somecomfort] Login as [email protected] failed

Edit: It looks like the fix did not make it into 2023.4.4 but has been addressed and will hopefully make it into the next release.:

github.com/home-assistant/core

Honeywell TCC integration, log in errors make climate entities unavailable

opened 06:23PM - 03 Apr 23 UTC

closed 12:55PM - 17 Apr 23 UTC

vulture1

integration: honeywell

### The problem Recently thermostats through TCC become unavailable (daily). Er…rors in log indicate trouble logging-in in despite username/password is unchanged. The only way to restore system functionality is to reload the TCC integration. The request here is for graceful handling of the login errors and an automatic recovery. ### What version of Home Assistant Core has the issue? 2023.3.6 ### What was the last working version of Home Assistant Core? _No response_ ### What type of installation are you running? Home Assistant OS ### Integration causing the issue integration: honeywell ### Link to integration documentation on our website https://www.home-assistant.io/integrations/honeywell#climate ### Diagnostics information Home Assistant Core Login as [email protected] failed 4:57:36 AM – (ERROR) components/honeywell/climate.py 401 Error at update (Key expired?). 4:57:35 AM – (ERROR) components/honeywell/climate.py - message first occurred at 2:30:32 AM and shows up 4 times [139929708047584] Disconnected: Did not receive auth message within 10 seconds 2:53:33 AM – (WARNING) Home Assistant WebSocket API - message first occurred at 12:45:07 AM and shows up 2 times Update for climate.bedroom_suite fails 2:30:11 AM – (ERROR) components/honeywell/climate.py - message first occurred at 2:30:11 AM and shows up 3 times Update of climate.bedroom_suite is taking over 10 seconds 2:30:11 AM – (WARNING) helpers/entity.py - message first occurred at 2:30:11 AM and shows up 3 times ### Example YAML snippet _No response_ ### Anything in the logs that might be useful for us? ```txt 2023-04-03 02:30:11.738 WARNING (MainThread) [homeassistant.helpers.entity] Update of climate.bedroom_suite is taking over 10 seconds 2023-04-03 02:30:11.742 WARNING (MainThread) [homeassistant.helpers.entity] Update of climate.guest_floor is taking over 10 seconds 2023-04-03 02:30:11.744 WARNING (MainThread) [homeassistant.helpers.entity] Update of climate.main_floor is taking over 10 seconds 2023-04-03 02:30:11.765 ERROR (MainThread) [homeassistant.helpers.entity] Update for climate.bedroom_suite fails Traceback (most recent call last): File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1152, in _create_direct_connection hosts = await asyncio.shield(host_resolved) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 874, in _resolve_host addrs = await self._resolver.resolve(host, port, family=self._family) File "/usr/local/lib/python3.10/site-packages/aiohttp/resolver.py", line 33, in resolve infos = await self._loop.getaddrinfo( File "/usr/local/lib/python3.10/asyncio/base_events.py", line 863, in getaddrinfo return await self.run_in_executor( File "/usr/local/lib/python3.10/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.10/socket.py", line 955, in getaddrinfo for res in _socket.getaddrinfo(host, port, family, type, proto, flags): socket.gaierror: [Errno -3] Try again The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 541, in async_update_ha_state await self.async_device_update() File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 747, in async_device_update await task File "/usr/src/homeassistant/homeassistant/components/honeywell/climate.py", line 430, in async_update await self._data.client.login() File "/usr/local/lib/python3.10/site-packages/aiohttp/client.py", line 536, in _request conn = await self._connector.connect( File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 540, in connect proto = await self._create_connection(req, traces, timeout) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 901, in _create_connection _, proto = await self._create_direct_connection(req, traces, timeout) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1166, in _create_direct_connection raise ClientConnectorError(req.connection_key, exc) from exc aiohttp.client_exceptions.ClientConnectorError: Cannot connect to host www.mytotalconnectcomfort.com:443 ssl:default [Try again] 2023-04-03 02:30:11.777 ERROR (MainThread) [homeassistant.helpers.entity] Update for climate.guest_floor fails Traceback (most recent call last): File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1152, in _create_direct_connection hosts = await asyncio.shield(host_resolved) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1152, in _create_direct_connection hosts = await asyncio.shield(host_resolved) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 874, in _resolve_host addrs = await self._resolver.resolve(host, port, family=self._family) File "/usr/local/lib/python3.10/site-packages/aiohttp/resolver.py", line 33, in resolve infos = await self._loop.getaddrinfo( File "/usr/local/lib/python3.10/asyncio/base_events.py", line 863, in getaddrinfo return await self.run_in_executor( File "/usr/local/lib/python3.10/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.10/socket.py", line 955, in getaddrinfo for res in _socket.getaddrinfo(host, port, family, type, proto, flags): socket.gaierror: [Errno -3] Try again The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 541, in async_update_ha_state await self.async_device_update() File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 747, in async_device_update await task File "/usr/src/homeassistant/homeassistant/components/honeywell/climate.py", line 430, in async_update await self._data.client.login() File "/usr/local/lib/python3.10/site-packages/aiohttp/client.py", line 536, in _request conn = await self._connector.connect( File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 540, in connect proto = await self._create_connection(req, traces, timeout) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 901, in _create_connection _, proto = await self._create_direct_connection(req, traces, timeout) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1166, in _create_direct_connection raise ClientConnectorError(req.connection_key, exc) from exc aiohttp.client_exceptions.ClientConnectorError: Cannot connect to host www.mytotalconnectcomfort.com:443 ssl:default [Try again] 2023-04-03 02:30:11.782 ERROR (MainThread) [homeassistant.helpers.entity] Update for climate.main_floor fails Traceback (most recent call last): File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1152, in _create_direct_connection hosts = await asyncio.shield(host_resolved) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1152, in _create_direct_connection hosts = await asyncio.shield(host_resolved) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 874, in _resolve_host addrs = await self._resolver.resolve(host, port, family=self._family) File "/usr/local/lib/python3.10/site-packages/aiohttp/resolver.py", line 33, in resolve infos = await self._loop.getaddrinfo( File "/usr/local/lib/python3.10/asyncio/base_events.py", line 863, in getaddrinfo return await self.run_in_executor( File "/usr/local/lib/python3.10/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.10/socket.py", line 955, in getaddrinfo for res in _socket.getaddrinfo(host, port, family, type, proto, flags): socket.gaierror: [Errno -3] Try again The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 541, in async_update_ha_state await self.async_device_update() File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 747, in async_device_update await task File "/usr/src/homeassistant/homeassistant/components/honeywell/climate.py", line 430, in async_update await self._data.client.login() File "/usr/local/lib/python3.10/site-packages/aiohttp/client.py", line 536, in _request conn = await self._connector.connect( File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 540, in connect proto = await self._create_connection(req, traces, timeout) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 901, in _create_connection _, proto = await self._create_direct_connection(req, traces, timeout) File "/usr/local/lib/python3.10/site-packages/aiohttp/connector.py", line 1166, in _create_direct_connection raise ClientConnectorError(req.connection_key, exc) from exc aiohttp.client_exceptions.ClientConnectorError: Cannot connect to host www.mytotalconnectcomfort.com:443 ssl:default [Try again] 2023-04-03 02:30:32.100 ERROR (MainThread) [somecomfort] 401 Error at update (Key expired?). 2023-04-03 02:30:32.111 ERROR (MainThread) [somecomfort] 401 Error at update (Key expired?). 2023-04-03 02:30:32.118 ERROR (MainThread) [somecomfort] 401 Error at update (Key expired?). ``` ### Additional information _No response_

stevemann · April 17, 2023, 4:13pm

Reload integration fixes the problem here. Is there a way to reload an integration from an automation?

MaxK · April 17, 2023, 4:42pm

Service homeassistant.reload_config_entry

The entry_id can be found: Home Assistant UI > Settings > Devices & Services > honeywell > click on devices

The URL of your browser should be something like

http://192.168.10.5:8123/config/devices/dashboard?historyBack=1&config_entry=1c693dfaeeb8c757439047d348f272bf

the 1c693dfaeeb8c757439047d348f272bf would be the entry_id

stevemann · April 17, 2023, 6:10pm

And then?? I would like to have an automation to reload the integration daily.