Just received this email from Loop. Somehow it got into my spam folder. so I’m pasting it here in case someone else has missed it (TL;DR::
There are some important changes coming up which will affect your use of Loop. There is more detail below but, in summary, from the 13th November 2020 your current Loop Electricity monitor (and Gas monitor if fitted) will no longer work. Please take the time to read through this email for further explanation and for details on how you can get a 10% discount if you would like to upgrade to a new Loop kit.
As you know, the company behind Loop Energy Saver (the Loop product you own – referred to as our legacy product) was bought by Trust Power in 2017. Since then we have been developing a new Loop product which launched late last year. During this time, we ensured that there was no interruption to the service or support provided for your legacy product.
However, as you can imagine, this year has been particularly challenging for our small business. We’ve put all plans on hold and been forced to make some difficult decisions due to the impacts of the pandemic, the most significant being to switch off the old Loop systems that your product runs on later this year. We spent a long time trying to make the new system compatible with the old hardware, but it became clear that it’s better to move forward with newer, more secure, more reliable technology.
What does this mean for you?
To recap, unfortunately from the 13th November 2020 your Loop Electricity monitor (and Gas monitor if fitted) will no longer work.
Hopefully this isn’t the end of your journey with Loop though. We’d love to have you as part of the new Loop Community, are pleased to offer you a 10% discount on a new Loop kit.
Instructions for claiming your 10% discount and installing the new kit will be provided in a separate email in the next 24 hours
Retiring the legacy product isn’t a decision we’ve taken lightly but this focus on the new product is critical to the long-term survival of our business.
What about my gas monitor?
This has been the hardest part of planning how to move our small business forward and, unfortunately, turning off the old system means your gas monitor, if you have one, will cease to work. Monitoring gas has become increasingly problematic due to the smart meter rollout, as our gas monitor is not compatible. Frustratingly it’s being rendered obsolete by factors outside of our control. We therefore aren’t able to offer you a replacement solution for gas monitoring at the moment. Smart meter data may offer us a way forward in future but not for now.
From us to you
Lastly, a heartfelt message from all of us here at Loop. Thank you for your support so far and for being part of the Loop journey to date. We really hope you take up our discounted Loop offer and continue the next chapter of Loop with us.
We’re not a faceless corporate. We are a small group of passionate individuals who have sunk everything into this and want to make a genuine difference for our customers and [the planet]. We want to be here for the long term and have exciting new features and services in the pipeline involving solar, home batteries and electric vehicles (to name but a few). As we did during our Android app development, we’ll be offering advance access to features, and asking for your feedback in return, through our beta testing programme. Watch this space!
Please don’t hesitate to get in touch though [email protected] - we promise to reply to every message, though hopefully you understand it might take us a little longer than normal at the moment.
All the best