Same problem in Norway/Bergen since 18.04.2024. MELCloud server is offline. I spoke to the MELCloud support last Friday and they told me they have problems with the servers, but not what and when it will be fixed.
I remember the same problem in the end of 2022. MELCloud was offline for many days.
Someone here is using Sensibo? Is this a better way to control the unit?
I realized that. Looking into Raspberry Pi’s but not sure where to find one. I’m in Italy.
removed the workaround and the shit just went working…
I have a deco as well, the solution for me was:
Still not working in Spain!, and without answer or information from Mitsubishi. I don’t understand your technical solutions. Only waiting they will solve soon. Does any body have any information from technical support?. This is unacceptable!!!
Experience same issue. I Tried to pair the heatpump to the router and The wifi module of the heatpump errors that the router is not connected to the internet which is false.
When I look at connections in my router the heatpump shows up.
I’m also interested in the Sensibo as a work around, and as a reduncy when next failure occure. Any experience? Does it work? Is it better than Melcloud as a standard solution ?
Are you sure? Just tested shutting the pumps of from the app, doesn´t work and after a while I get the same error message again in the app.
Yes it works, but Sensibo is just a more advanced local remote. For example you can´t set Timer settings as easy as in the MelClod App (even if that one can we improved), not possible to see enegry data etc.
More of a work around then, when ME goes down.
The message from the webservice “Is at Capacity” as shows earlier in the thread…
Could it be that they did a change… And then disconnected 1 million AC units ( or more ) and these at the same time try to reconnect…
One thing to keep something running and just connect 10 new units per minute , Something completely to startup 1M ( or more ) new connections…
Works for Pihole as well. Thank you!!!
Got it working also. Changed DNS to same as router ip. Now it works through production.receiver.melcloud.com → 52.215.226.151.
Same in Italy. Not working since 18/04.
Same problem in Italy, I have this issue since 18/04
Mitsubishi no reply to my emails
It’s possible that Mitsubishi don’t have a solution to fix this issue?
Same issue in Finland (two devices in different locations) since 2024-04-18T19:20:47Z. Got it working again by setting up my own DNS with the record production.receiver.melcloud.com→ 52.215.226.151. Thank you for helping.
Same here in uk last communication 18/04/2024 spent a lot of time trying to fix it. very disappointed that “Melcloud down” says its working and its just me??? going to catch up on life.
in general I am not impressed with modern technology that requires you to be some techi guru with countless years of experience and understanding of terminology GRRRRR.
Hello!
I am writing from France, Occitania.
My mom has 3 AC connected to the MelCloud app, we are not into technology at all and i am trying to help her.
As i understood, this has nothing to do with us and everything to do with MelCloud…
However i saw some of you found a solution.
Only, as i am not good with technology and my mom isn’t as as well, i do not know what DNS and such words are…
Could anybody try to help me ? Or should i wait until they correct it themselves ?
As anybody heard from them ?
Thank you for your replies 
🩷
hyekai, this is just my humble opinion but unless you know DNS and stuff… i think its better to wait.
And yes we all suffer from this waiting for service to be fixed as well as general knowledge from manufacturer what is going on/what is the status of the fix
(personally i sent message to support and got reply last week there is a bug in some update they did and a fix is coming…)
When it is coming is a big question mark