MyQ Server Errors Cause HA to Change State

Third party integrations
1

For the past several days, my automation that monitors my garage door has been firing when the door doesn’t change state. After digging through the logs, I found this:

2018-09-26 17:48:48 ERROR (Thread-5) [pymyq] MyQ - API Error[get_devices] 500 Server Error: Internal Server Error for url: https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
2018-09-26 17:49:37 ERROR (Thread-13) [pymyq] MyQ - API Error[get_devices] 500 Server Error: Internal Server Error for url: https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get

Every time that error appears, my garage door shows that it has opened. Then after a few seconds, it will report as closed. The error message indicate that it isn’t a Home Assistant problem, but I wouldn’t expect a remote server error to cause HA to change state. Anyone else seeing this?

2

I’m seeing this as well, and is causing the door into my garage to unlock. Does a reboot solve it? Reboots have solved my previous MyQ problems

3

Nope. The errors persist

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4

Dang :confused: So seems like an issue on Chamberlain’s servers?

5

Yeah, a 500 server error is an error on their side.

The whole MyQ component has been buggy since forever. It rarely works without a reboot every few days for me, and has been that way for over a year.

6

Ditto. I set up a automation to reboot when it starts going wonky, but I guess I’ll just have to wait for Chamberlain to fix the problem this time

7

I was having the same issues. My wife kept freaking out thinking someone was opening the garage door in the middle of the night I have had to turn off those automations for the time being.

8

I’m seeing this too. It started a few days ago. I have a light in my hallway that is on if the garage door is open. That darn thing was going on and off all night long and kept on waking me up. I finally just unplugged the light.

9

Me as well. Had to pause my automation relating to garage door status. Just checked, server errors are still prevalent today

10

Try adding

scan_interval: 300

to your cover config in the configuration.yaml. 300 is the number of seconds to hit the API. The default interval for API updates for a cover is 15 seconds, maybe that is too fast for Chamberlain. I use 300 since knowing if the door is open or closed within 5 minutes is enough for me. You may want it shorter or longer. See if that helps.

1 Like
11

FYI, looks like there was a commit included in the latest non-dev version that added discrete states for opening and closing but missed the open state. A fix for that has already been committed into the dev branch so should show up in next release.

1 Like
12

The new update on 0.79 doesn’t seem to solve the issue for me. I am still getting the below when opening and stopping the door halfway. The system doesn’t seem to recognize the ‘opening’ / ‘stopped’ state, though it does see ‘closing’ and ‘closed’:

2018-09-28 21:24:14 ERROR (MainThread) [homeassistant.core] Error doing job: Task exception was never retrieved
Traceback (most recent call last):
File “/usr/local/lib/python3.6/site-packages/homeassistant/helpers/entity.py”, line 234, in async_update_ha_state
state = self.state
File “/usr/local/lib/python3.6/site-packages/homeassistant/components/cover/init.py”, line 231, in state
if self.is_opening:
File “/usr/local/lib/python3.6/site-packages/homeassistant/components/cover/myq.py”, line 109, in is_opening
return MYQ_TO_HASS[self._status] == STATE_OPENING
KeyError: ‘stopped’

The above occurs when I am running the ‘open’ and then ‘stop’ command. Otherwise, the below is happening in the background and writing to the log file:

2018-09-28 21:20:29 ERROR (SyncWorker_11) [pymyq] MyQ - API Error[get_devices] 500 Server Error: Internal Server Error for url: https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
2018-09-28 21:20:29 ERROR (MainThread) [homeassistant.core] Error doing job: Task exception was never retrieved
Traceback (most recent call last):
File “/usr/local/lib/python3.6/site-packages/homeassistant/helpers/entity.py”, line 234, in async_update_ha_state
state = self.state
File “/usr/local/lib/python3.6/site-packages/homeassistant/components/cover/init.py”, line 231, in state
if self.is_opening:
File “/usr/local/lib/python3.6/site-packages/homeassistant/components/cover/myq.py”, line 109, in is_opening
return MYQ_TO_HASS[self._status] == STATE_OPENING
KeyError: False

13

Same Error for me.

14

Is there a GitHub issue for this?

15

I am having the exact same issue anyone know if there is an open issue for this?

16

0.79.3 stopped giving me the repeating open/close messages causing my automations to go on and off all night. But I’m still getting the error in the message log.