Nabu.casa down?

Configuration
21

I have setup cron jobs on all my CT’s in Proxmox and server that pings https://healthchecks.io that in turn lets me know if one of them goes down.Its a nice piece on mind.

1 Like
22

I’m currently seeing this when I go to my ui.nabu.casa URL where I would typically be able to log in:
image

“Error: Something went wrong.” Not a very descriptive error. Correct – but not very descriptive.

23

I cant access mine and my settings says that its still not even ready yet since updating till .94

24

Problem seems to be just with the cloud login, I guess…all my cloud webhooks are still working, and I can see that the connection that HA makes out to nabu casa is succeeded in my logs.

25

And since I’m trying to login for the first time, it simply refuses to let me. It just says “Unable to reach the HA cloud”

26

it looks like it’s serving nothing on 443, openssl s_client shows no certificate being exchanged. httpd probably pooped its pants. maybe ssl cert autorenewal failed?

27

EDIT: Found the root cause, my DNS resolver crashed. So the issue was not related to Nabu Casa

I also am having this problem. At first it was stuck at “Connecting”. Then I logged out on Home Assistant and when I now enter my credentials it says “Server cannot be reached”.

28

Figured out my issue. My http configuration, because I use a NGINX reverse proxy on the same machine as my HA instance, was as follows:

http:
  base_url: !secret base_url
  use_x_forwarded_for: true
  trusted_proxies:
    - 127.0.0.1

For whatever reason, I never thought to check the configuration/Home Assistant Cloud page in HA, which said that 127.0.0.1 is no longer supported for trusted_proxies when it comes to nabu casa remote control.

Everything seemed to work after I switched the reverse proxy to the machine’s real IP address.

This change was mentioned in the release notes, but not as a breaking change, so I never thought about it:

29

lots of issues here also, been working good for a long while, now i norticed it was offline again
calling the service within HA doesnt work, i get this error
so to make it up an running, i need to restart HA

2019-06-14 08:29:27 ERROR (MainThread) [hass_nabucasa.remote] Can't handle request-connection without backend
2019-06-14 08:29:27 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection.140064150741064] 
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 121, in handle_call_service
    connection.context(msg))
  File "/usr/src/homeassistant/homeassistant/core.py", line 1150, in async_call
    self._execute_service(handler, service_call))
  File "/usr/src/homeassistant/homeassistant/core.py", line 1172, in _execute_service
    await handler.func(service_call)
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 367, in admin_handler
    await hass.async_add_job(service_func, call)
  File "/usr/src/homeassistant/homeassistant/components/cloud/__init__.py", line 184, in _service_handler
    await cloud.remote.connect()
  File "/usr/local/lib/python3.7/site-packages/hass_nabucasa/remote.py", line 250, in connect
    raise RemoteNotConnected()
hass_nabucasa.remote.RemoteNotConnected
30

Nabu is down?

31

https://status.home-assistant.io/

The status is under “services”. I’ve never seen it down.

32

Olá! My nabu integration its activated but not connecting to my google home!!
After delete my account in google assistant and added it again, i am getting the error: “Its not possible to update your configuration. Verify you connection.”

33

Its down for me also. Was working yesterday.

Edit:
I updated Hassio yesterday. Just now found that the switch for Remote Control under Home Assistant Cloud was off. Not sure why. I should have checked that before posting here.

35

Same here.

504 Gateway Time-out

36

Identified - Due to an outage at Amazon Web Services, users are currently unable to login to Home Assistant Cloud or receive messages via Google and Alexa. Amazon is working on fixing the situation.

https://status.aws.amazon.com/
Nov 25, 07:59 PST

37

Yep

image
image2016×1512 773 KB

38

mine still works

39

Down for me amazon and Google not working

40

My cloud seems to be down too.

Logger: homeassistant.setup
Source: /usr/local/lib/python3.8/asyncio/events.py:81
First occurred: 18:42:05 (1 occurrences)
Last logged: 18:42:05

41

Hello all

I am a subscriber to HA Cloud via Nabucasa to access HA when I’m away and to control HA via Alexa

now i cannot access HA from away nor can i use alexa.

when i try to access the nabucasa UI i get “Connection failed: No response from instance”

Why? i’m paid up (checked) is nabucasa down again?