Nabu Casa not available error from Google Home

Tags: #<Tag:0x00007f328178c408> #<Tag:0x00007f328178c138>

For last few days, im getting frequent error message from GH when i ask it to do anything in HA saying Home Assistant Cloud from Nabu Casa is not available at the moment. It’s happening intermittently, sometimes it’s working and sometimes error.

Im a paid customer of HA cloud service and would really appreciate if someone can look into to resolve the issue.

Earlier also i contacted the cloud service customer support on Nabu Casa website on different issue but never got any reply.

Please help.

1 Like

I intermittently get this error as well. No idea why and have never bothered to chase it up… It would be good to know what is going on though

Same here (paid customer as well).
Sometimes I execute a command which succeeds and immediately try another command which fails with the same error. The issue usually resolves itself or with a sync devices command in google home.
Started only recently…

What I should have added in my previous reply is that when I get this error, the function still works…

eg:
Me: ‘Hey Google, turn off the kitchen lights’
kitchen lights DO turn off
Google Home: ‘Sure, turning off kitchen lights’, ‘Sorry, there was an error contacting the Home Assistant Cloud by Nabu Casa’
Me: ‘Well, it f’ing worked so WTF are you talking about b!tch…’ :joy:

For me it doesn’t work at all but die graciously

Ok to add bit more details, i then unlinked the hassio app in GM and relinked again. Worked for next few times and back to square now…again same error…cant reach HA cloud at Nabu Casa

I am facing the same problem from time to time. Is a solution ongoing?

Unfortunately no support from the cloud team…

@balloob

This is not the place to get support for Home Assistant Cloud. Please report issues either in #cloud on Discord or at https://www.nabucasa.com/support/

Thanks @balloob for information. In fact i have earlier reached out to clould support few months back but issue is not resolved. Nevermind i have raised a new ticket again now and hope it can be solved this time.