New Home Assistant Green not connecting to ethernet

I’ve just bought a Home Assistant Green, and for a while it’s only had a white LED on, no other lights. When I connect to router the LAN lights don’t change. Is this faulty?

Welcome. Please follow this guide and let us know at which step you get stuck: https://support.nabucasa.com/hc/en-us/categories/24638797677853

That should have been your first step.

Did you ask Nabu Casa tech support? It is supposed to work right out of the box.
Edit: beat me to it.

You could connect a display and monitor and see what it’s doing.

Do you have a DHCP server set up? at first it takes DHCP and then you give it a static IP address.

Not sure if there is even an electrical connection. Insufficient information in initial report.

Maybe this?

I have, they’ve said to RMA it to the original seller so doing that!

Don’t forget to install the coin battery.