New install going from bad to worse ... no internet connection appears to be the problem

Installation
1

New installation and new user … And really inexperienced. I BalenaEtcher’d the SSD for generic x86-64, installed the card in a Dell Wyse 5070 thin client PC and started it up. All went well. It appeared to get time from the internet. And It updated the software per my request after I created a user at startup. But … I think that after the update, I lost internet connections. When I tried to do a variety of things (like adding Z-Wave support) it would fail. And the network menu item indicated no internet. I could get there from my PC via the LAN but no WAN connection, seemed to not see the internet.

So I decided to start from scratch and re-BalenaEtcher the SSD for generic x86-64. Now the startup fails. I never get a chance to create a user/system. The log indicates … “blocked from execution, no supervisor internet connection”. The other odd behavior is the first try consisyently gave it a 192.168.1.xxx address (it changed on reboots but alway starting with 192.168.1.xxx. Now the router gives is a 192.168.0.xxx number. it is the only 192.168.0.xxx number on my router.

Given that I am flashing and booting from an image, I’m at a loss as to what to do.

Nothing on the router hints at any of the issues I’ve had so far. On the first try, when HA sorta worked, nothing hinted at what the problem was or what to do.

2

Hi Nick, welcome to the forum!

Have a look at this post which explains how to install without having to take out the SSD: Installing HAOS on a dedicated x86-64 PC - #11 by MichaelSidenius

3

Thanks for the welcome … it’s good to be here …I wish it was under better circumstances :slight_smile:

I’ll give your suggestion a try. While looking for a flash drive, there’s been a reboot or two and now I can access HA via the network as before. But still no happiness. Still seeing “External Network Disabled”. So as best I can tell, it can’t see the internet.

But that said, it did get the forecast. So it’s seeing the internet???

As I said, I’ll give the USB stick method a try.

4

Do you mean “External Access Disabled” (from Settings > System > Network)?

If so, that doesn’t mean what you think it means. That setting is for connecting to HA from outside your network (incoming connections, like the companion app on mobile) and has nothing to do with HA connecting to WAN (outgoing connections)

5

Yes, my mistake. “External Access Disabled” (from Settings > System > Network) is what I meant.

Thanks for clarifying that. That’s not obvious.

FWIW, when I do a Net Info, the last line is supervisor_internet: false

I’m still looking for the right size USB drive. I may need to get an new one. So I have not yet tried the alternative proposed.

Given that HA came back to life after the 2nd install, I wonder if the retries simply timed out.

6

Could it be your devices loses power on the nic when the usb device started?
Sre there any bios or fw updates for your device?

7

There were no USB devices used during installation. The only USB device at this point is a Zooz Z-Wave dongle … and it fails to load the “Z-Wave JS Supervisor add-on”. It fails … “Failed to get Z-Wave JS add-on info.” It fails with or without the dongle attached.

And the weather is no longer available. It knows there’s an update but it failed the update process. The radio fails setup … could not connect to radio browser API.

Still looking for a thumbdrive to use for the next istallation.

8

If your HA box is getting an IP address on the wrong subnet then that will stop it getting internet access. Do you have a second router or other device with DHCP enabled anywhere on your network?
To confirm this, give HA a static IP address on the 192.168.0.x subnet and it should work.
Or else disconnect everything else on your network, disable WiFi on the router and try again.