Not able to get Xiaomi Gateway Key

Configuration
53

Hi Wookie

I have just double checked my iPhone again and here is what I see

20190213_152310
20190213_1523102138×2851 2.49 MB

How would you fancy doing a test for me to see if we can get to the bottom of this

If I supplied you with my email address and a temporary password to my mi home

would you log in and see if you still have the about and can see my token (and note it while you are there)
There is nothing on my xiaomi hub apart from a temp sensor

I see from your screen shot you may be in Australia?

what version of the mi home app, iphone and what server are you connected to
there seems to be quite a few people who cannot get this token and I would like to get to the bottom of it all

Paul

54

Hi Paul,

Have you found a solution?
I experience the same issue but on the android app.

Regards,

Nico

55

Hi Nicox

No no reply from anyone on this subject

I have tried emailing xiaomi and triedzall versionsbof tbe app on android and have tried the current version on apple
Still no luck

No offer of anyone coming back to me to see if they want to try to log into my own hub and see if they can pick the key up for me or let me know what software versions tgey are running

I am keen to get this working. No one is keen to help

Paul

56

Hi Paul,

The only thing i found so far is:
https://community.aqara.com/forum/faq-1/topic/how-to-connect-the-aqara-hub-to-the-network-78
grafik

So i think we might have to wait for that.

Nico

57

Thanks for the update Nico

I hadn’t seen that

Paul

58

Hi Everyone. I think I found a solution.

First Set region mainland china. Go to items list and select gateway. (my gateway xiaomi v3)
click three dots menu and click about. If you see only two option repeatedly tab under these option below empty area. And Ta da! Secret Chinese menu must be opening. Select third option and voila. There is a developer key. 16 characters

1
11500×1082 465 KB

3 Likes
59

Hi there

The problem we are having is we don’t have the “ABOUT” button so we cannot click

Can you confirm

Where you are in the world
What version of mi home you are using
IPad
IPhone
Android

Would you be prepared to do a little experiment with me to see if we can get to the bottom of this?

Paul

60

Hi. I’m from Istanbul. Latest version Mi home app on iPhone XR

Mi Home version is v4.13.0

Region China and Language is English

I have about menu but I couldn’t find key too

61

Hi. Did you try to tap on white part of screen 5-7 times fast?
You should do it after opening “about”

1 Like
62

Hi Burak

Just looking at the details you supplied

I am using mi home v 4.12.1 on both IPhone and iPad

Server mainland China
English
Based in England

My mi home app does not have the about button

Will private email you

Paul

63

I am prepared to give someone my login details to see if they can retrieve the token
That will help me see if it’s a localised problem or something else

Anyone want to help?
Paul

64

You want to share your login details and maybe we can learn key from other mi home app? Right?

I can help you.

65

Private mail sent

Paul

66

Sorry guys.

It doesnt work Aqara Hub. Only Xiaomi Gateway. :frowning:

67

Just want to publicly say Thank you to Burkat for logging into my account to see if we can get to the bottom of this

My Hub is an Xiaomi Quera, and it appears that you cannot get the token if you install this through the home app

I am going to try to try other avenues and will come back when I can

Thanks again BURKAT. Most Appreciated of your time and assistance

Paul

68

Hi!

I live in th EU and just purchaced the EU Mi Smart Sensor Set (Gateway+ 2 motion sensor + 2 open sensor + 1 button) with Mi Control Hub version DGNWG05SLM, probably a v2.

The default region was Europe for my Mi Home app, that worked well with my S50 Vacuum. When trying to setup the Gateway to work with HA I tried to get the key from the app but under European region there is no “About” option. When switching to Mainland China the connection is unbearably slow. So much so that it usually times out, and I cant even connect the app to the Gateway.

I tried with both Android and iOS. Under Europe, no About, under Mainland China, I time out.
Is there any other way to get the key? Like with the iOS backup trick when connecting the Roborock, or something similar? Without HA the whole purchase is kinda pointless…

Thanks!

4 Likes
69

Snap

No one seems to be able to help on this

I am still looking for a solution

Paul

70

A lot of people complain about this on aqara forum but no response. https://community.aqara.com/forum/faq-1/topic/how-to-connect-the-aqara-hub-to-the-network-78

71

Hi @MrBlowfish

So finally the Gateway arrived in Europe, I cant believe it. For your problem you could try a trick described in the yeelight forum:

People got the chinese Gateway working @ Singapure Server with it. Might be worth a try. Otherwise youll have to wait for an update, that might never come…

@paullayton There is no solution and just the Aqara folks are able to help. Only thing you can do is complain at their forum and hope…

72

Thanks for the tip!

So basically if I cant resolve this, I screwed myself with purchasing EU products, and should have just keep buying Chinese versions from aliexpress or gearbest. This is soo dumb, I hate when companies do this :confused:

1 Like