Setup failed for tado

Christiaan · March 14, 2019, 8:06pm

Just started to have an issue with Tado.

Setup failed for tado: Component failed to initialize.

Anyone else have the same issue?

dziugasp · March 14, 2019, 8:24pm

Same here. I think Tado servers are down.

Silver · March 14, 2019, 8:34pm

Same here. Must be a problem with the Tado servers or the Tado API.

My log says:

2019-03-14 20:43:17 ERROR (SyncWorker_8) [homeassistant.components.tado] Unable to connect to mytado with username and password
2019-03-14 20:43:17 ERROR (MainThread) [homeassistant.setup] Setup failed for tado: Component failed to initialize.

diplix · March 14, 2019, 8:39pm

probably related to this:

github.com/chrism0dwk/PyTado

switch to new tado authentication server

opened 03:18PM - 30 Jan 19 UTC

elmi82

tado is discontinuing the old OAuth2 endpoints at `my.tado.com`. Starting March …2019, authentication will require retrieving access and refresh tokens from `auth.tado.com`. The client `public-api-preview` can be used as is (with the same client secret) on the new endpoint. The new authentication will also be a standard OAuth2 system, but will use JWT as a format for refresh tokens. So be aware that this will increase the size of the refresh tokens. Additionally, the new endpoints implement [refresh token rotation](https://tools.ietf.org/html/rfc6749#section-10.4). A new refresh token is issued with every access token refresh response. The previous refresh token is invalidated.

Starting March 2019, authentication will require retrieving access and refresh tokens from auth.tado.com

PyTado did not yet switch to the new authentication server, but tado probably did.

diplix · March 14, 2019, 8:53pm

i fixed it in my HA by replacing my.tado.com with auth.tado.com in

github.com

chrism0dwk/PyTado/blob/master/PyTado/interface.py#L115


    # we substract 30 seconds from the correct refresh time
    # then we have a 30 seconds timespan to get a new refresh_token
    self.refresh_at = self.refresh_at + datetime.timedelta(seconds=-30)

    self.headers['Authorization'] = 'Bearer ' + access_token

def _refresh_token(self):
    if self.refresh_at >= datetime.datetime.now():
        return False

    url = 'https://auth.tado.com/oauth/token'
    data = {'client_id' : 'public-api-preview',
            'client_secret' : '4HJGRffVR8xb3XdEUQpjgZ1VplJi6Xgw',
            'grant_type' : 'refresh_token',
            'scope' : 'home.user',
            'refresh_token' : self.refresh_token}
    # pylint: disable=R0204
    data = urllib.parse.urlencode(data)
    url = url + '?' + data
    req = urllib.request.Request(url, data=json.dumps({}).encode('utf8'), method='POST',
                                 headers={'Content-Type': 'application/json',

and

github.com

chrism0dwk/PyTado/blob/master/PyTado/interface.py#L140



    self._setOAuthHeader(json.loads(str_response))
    return response

def _loginV2(self, username, password):
    # pylint: disable=C0103

    headers = self.headers
    headers['Content-Type'] = 'application/json'

    url = 'https://auth.tado.com/oauth/token'
    data = {'client_id' : 'public-api-preview',
            'client_secret' : '4HJGRffVR8xb3XdEUQpjgZ1VplJi6Xgw',
            'grant_type' : 'password',
            'password' : password,
            'scope' : 'home.user',
            'username' : username}
    # pylint: disable=R0204
    data = urllib.parse.urlencode(data)
    url = url + '?' + data
    req = urllib.request.Request(url, data=json.dumps({}).encode('utf8'), method='POST',

in deps/lib/python/site-packages/PyTado/interface.py

cicero222 · March 14, 2019, 8:54pm

Same here.

Tado device tracker is working though, climate and sensors are not.

AndrewB · March 14, 2019, 9:08pm

Yup, same here.

I’m running Hassio on a Pi, so I don’t think I can get access to the source directories to modify it?

cicero222 · March 14, 2019, 9:09pm

Yes, that worked for me as well! Thanks!

imtiajmeah · March 14, 2019, 10:58pm

Thanks this worked as a quick fix

maurizio53 · March 14, 2019, 10:59pm

Where to put those two files after making the changes? I run hassbian

Tigran · March 14, 2019, 11:04pm

Same here. Looks like a global problem. Your workaround solution works! You’re great!
Hope next updates will fix this.

mig77angel · March 14, 2019, 11:18pm

Hello, this is solution for docker users:

1.- Access by ssh to the host and execute docker ps to get the code from the docker container:

5a4353db1768        homeassistant/home-assistant:latest

2.- Now copy the file: /config/deps/lib/python3.7/site-packages/PyTado/interface.py to a folder inside the host:

docker cp 5a4353db1768:/config/deps/lib/python3.7/site-packages/PyTado/interface.py /media/interface.py

3.- Modify the file Interface.py the row 115 and 140 of the file Interface.py change my.tado.com by auth.tado.com (thanks @Macs)

4.- Now copy the file from the host to the container:

docker cp /media/interface.py 5a4353db1768:/config/deps/lib/python3.7/site-packages/PyTado/interface.py

5.- Restart Homeassistant docker container

Thanks @diplix

Kugelfang · March 14, 2019, 11:51pm

the solution by @diplix did also work for me. I simply put the SD card of my HASSIO into my PC and searched for interface.py files. I modified all Tado related files accordingly and now it is working again!

Thanks again for the super fast solution

jimz011 · March 15, 2019, 4:05am

Thanks this worked for me using virtual python environment on ubuntu 18.04

though found it in /homeassistant/lib/python3.6/site-packages/PyTado/interface.py

Christiaan · March 15, 2019, 7:00am

Thanks for the workaround

SalkinDK · March 15, 2019, 7:34am

Same problem here.
But on Hassio any idea where to find the interface.py to edit?

i cannot find it in deps/lib/python/site-packages/PyTado/interface.py

Silver · March 15, 2019, 8:03am

Fantastic!

On my docker (Home Assistant version 0.89.1) the path was :usr/local/lib/python3.7/site-packages/PyTado/interface.py

But it’s now working again

amastrogiacomo · March 15, 2019, 8:29am

The string “my.tado.com” appears in several places, should it always be updated? Tnx

shaneypoopers · March 15, 2019, 8:55am

For the life of me I can’t find interfaces.py on my Hassio set up. I have connected to it via SFTP and have searched for it but can’t find it anywhere, I have access to root. Anyone have any suggestions, I have checked the two locations listed above and also tried putting the SD card into a PC but I don’t see an interfaces.py there either?

I have found/config/deps/lib/python3.7/site-packages/ but it is not in there either.

sajikur · March 15, 2019, 9:01am

same for me. No way to find tado py file in hassio. Waiting for update of hassio