Troubleshooting Z-Wave - Unable to pair device

Configuration Z-Wave
1

I’m after some trouble-shooting pointers. Given the current Covid-19 lockdown situation I’ve decided to move from OH to HA. My Z-Wave was working fine on OH, on HA I just can’t add my switch.

Hardware:
AEON Labs ZW090 Z-Stick Gen5
Fibaro FGS-213 Switch
HA Installed on VMware ESXi 6.7 using this guide. OH was on same setup different VM.

Process:
Clean install
Supervisor > System > Hardware
Confirmed /dev/ttyACM0 device:
image

Configuration > Integrations > Add > Z-Wave
Used /dev/ttyACM0 and created a random key (from here)

Configuration > Devices
Lists “AEON Labs ZW090 Z-Stick Gen5 AU”

image
image377×762 34 KB

Configuration > Z-Wave > Nodes
Also lists the same stick as Node:1 Complete:
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Click “Add Node Secure” in HA, and cycle S1 three times on the FGS-213.
Wait 15 seconds, click Heal Network
Nothing in OZW Log that shows anything about a remote device even communicating:

2020-04-27 22:31:35.654 Detail, Queuing (Controller) Add Device
2020-04-27 22:31:35.654 Info, Add Device
2020-04-27 22:31:35.654 Detail, contrlr, Queuing (Command) ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2020-04-27 22:31:35.654 Detail, Notification: ControllerCommand - Starting
2020-04-27 22:31:35.655 Detail,
2020-04-27 22:31:35.655 Info, contrlr, Sending (Command) message (Callback ID=0x0a, Expected Reply=0x4a) - ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2020-04-27 22:31:36.365 Detail, contrlr,   Received: 0x01, 0x07, 0x00, 0x4a, 0x0a, 0x01, 0x00, 0x00, 0xb9
2020-04-27 22:31:36.365 Detail,
2020-04-27 22:31:36.366 Info, contrlr, FUNC_ID_ZW_ADD_NODE_TO_NETWORK:
2020-04-27 22:31:36.366 Info, contrlr, ADD_NODE_STATUS_LEARN_READY
2020-04-27 22:31:36.366 Detail, Node001,   Expected callbackId was received
2020-04-27 22:31:36.366 Detail, Node001,   Expected reply was received
2020-04-27 22:31:36.366 Detail, Node001,   Message transaction complete
2020-04-27 22:31:36.366 Detail,
2020-04-27 22:31:36.366 Detail, contrlr, Removing current message
2020-04-27 22:31:36.366 Detail, Notification: ControllerCommand - Waiting
2020-04-27 22:31:36.366 Info, WriteNextMsg Controller nothing to do
2020-04-27 22:32:26.151 Detail, Node001, Queuing (Controller) Request Node Neighbor Update
2020-04-27 22:32:26.151 Info, WriteNextMsg Controller nothing to do

In an attempt to rule out anything OpenHAB I’ve also factory reset both devices, and started again with a fresh HA instance, but same results, just nothing shows up and nothing in the logs. Using “Add Node” rather than Secure has the same results.

Anything obvious I’m missing here / where else should I look?

Thanks.

2

Note - I replaced the device and the replacement worked instantly after clicking “Secure Pair” - So I was obviously dealing with a faulty piece of hardware.

Don’t know why it worked in OH and not in HA but I can’t get it to pair outside of HA now anyway… So in the bin it goes.

3

Did you try excluding it (Remove), then include again?

4

Yep, multiple times. Also started fresh with zwave2mqtt on a RPI4 and had the same issue. When the new gear arrived it paired instantly on HA. Pretty confident I had a faulty switch.

6

I think my original comment around it working perfectly in OpenHab was wrong. It definitely used to, but I hadn’t actually used it for a long time, and I didn’t test it before I wiped OpenHab (my bad).

So hearing you, but I’m 99% sure this was my problem / faulty hardware rather than an HA problem.

The replacement one and other Z-Wave devices I’ve added have worked flawlessly since. I’m still using the standard/legacy/whatever HA Z-Wave too, not the zwave2mqtt.

7

Now that you know it’s not likely to be HA’s fault are you now willing to walk that statement back a bit?

I’ve been using zwave with HA for over three years and almost never have an issue with it.