Unable to update, supervised install - no internet connection

MarcinL · November 4, 2022, 9:11pm

I am trying to run an update, which I neglected for some time. I am now on core 2022.9.6 trying to move to 2022.11.1. I am getting no internet error in logs:

homeassistant.exceptions.HomeAssistantError: Error updating Home Assistant Core 'HomeAssistantCore.update' blocked from execution, no host internet connection

I googled a lot, but nothing works, seems that supervisor is getting false connection status - is there a way to force it to ignore connectivity status?

Server is connected, all is up an running, I am just stuck with the update.

I see unsupported status, which is driven by systemd-journal, but I gave up trying to solve it. Perhaps this is connected?
Systemd error below:

ERROR (MainThread) [supervisor.host.logs] No systemd-journal-gatewayd Unix socket available

123 · November 4, 2022, 9:22pm

Go to Settings > System > Network.
Confirm the settings for IPv4 are correct (or IPv6 if that’s what you’re using on your local network.

MarcinL · November 4, 2022, 9:45pm

It’s all correct, I tried to change DNS from my default router to 8.8.8.8. I have changed from auto to manual, etc. no luck

MarcinL · November 10, 2022, 10:57pm

Managed to solve this it seems.
nmcli g status showed “portal” under CONNECTIVITY column. I am not using wifi for connection, but still, it seems it affected the connectivity check. I have commented out all lines in file /etc/NetworkManager/conf.d/20-connectivity.conf and rebooted the machine. After rebooting, I could see “full” under CONNECTIVITY in nmcli g status output and all updates went fine.

bkprath · December 2, 2022, 6:11pm

I did an update on HA was getting a the same no internet connection. I run a supervised install. Checking “nmcli g status” showed “limited” connectivity even though there were no network issues. On my system I had set a static IP address using /etc/network/interfaces. I believe this was why NetworkManager reported “limited” connectivity. So I reconfigured networking so NetworkManager would assigned the static address. This then change the reported connectivity to “full”. At which point the error in HA went away. So thanks for the hint. The steps I took are documented here.

ddaniel · December 2, 2022, 6:15pm

Try to install systemd-journal-remote

Sebastiaan76 · February 15, 2023, 7:19am

Did you ever get to the bottom of this? I’m having a similar issue and cannot get it fixed no matter what I try.

quis_ut_deus · March 9, 2023, 7:04am

For me a simple restart helped. The complete one…

bakerof · March 28, 2023, 6:24pm

Got the same issue and this how I get it solved:

SSH to your machine
Ping for any external resource, if OK, then go to next step
type in terminal nmcli g status. On this step i got STATE: disconnected, but in fact the internet connection was OK.
Nmcli is NetworkManager tool. I,m using netplan on my machine, so I checked my netplan config (/etc/netplan/***.yaml) and added string renderer: NetworkManager
Next type sudo netplan apply and recheck status with nmcli g status, now got the status connected, so this what worked for me.

johndoestar · May 5, 2023, 4:39am

Evening,
I am new to docker but not new to linux. I followed the instructions here official instructions but when I got to the point of installing home assistant (dpkg -i homeassistant-supervised.deb) it would just loop with 100% packet loss.

error:

PING checkonline.home-assistant.io (172.67.68.90) 56(84) bytes of data.
--- checkonline.home-assistant.io ping statistics ---
1 packets transmitted, 0 received, 100% packet loss, time 0ms

When I run “nmcli g status” from the host I get

state          connectivity    wifi-hw     wifi         wwan-hw    wwan
connected      full            enabled    enabled       enabled     enabled

when I run “docker network ls” I get

network id   name      driver    scope 
<id>         bridge    bridge    local
<id>         host        host     local
<id>         none      null      local

There are no containers in docker. Debian is a fresh install and I followed the steps. Does anyone know how to fix this?

*I have ha installed on an old raspberry pi 3, I am setting this up on debian for a friend. Compared to the complications around this supervised setup and following the official instructions exactly and still can’t get it working, I would happily change to a non-supervised version of ha if someone can point me to where instructions are for doing that

johndoestar · May 5, 2023, 2:26pm

I was able to sort it out. Here is the solution that worked for me.

run all of the commands in the official installation up until section 3 - Install Home Assistant Supervised
run the command for docker in the ODROID - Home Assistant instructions

docker run -d \
  --name homeassistant \
  --privileged \
  --restart=unless-stopped \
  -e TZ=MY_TIME_ZONE \
  -v /PATH_TO_YOUR_CONFIG:/config \
  --network=host \
  ghcr.io/home-assistant/home-assistant:stable

After the docker install command was complete, I ran ifconfig to get my ip address for the host. On the same wifi, went to the home assistant port with that ip address and had access.

Hope this helps someone else!

johndoestar · May 8, 2023, 2:36am

After a lot more knowledge tranfer from google fu, I was able to determine root cause of supervised installation not working. For some reason the ethernet port on the board I installed debian on wasn’t working (orange pi 3 lts…apparently a known issue). When connected to wifi, during the home assistant install step the network cuts out and then back on, which caused the loop issue because the setup process for some reason wouldn’t recognize the reestablished connection.

So, fixing the ethernet port issue and not attempting to run the supervised setup over wifi. The install step I found above is just for the container install. So no addon store. Which means getting zwave to work is a pita, but I did find a good walk thru here

I hope all of this helps the next person. I spent almost a week trying to hunt all of this down

onoffpt · September 13, 2023, 4:36am

I’m sad to confirm that it’s indeed likely a DNS issue. I was using pi-hole but the container failed to restart so everything here fell apart because I didn’t add a redundant DNS server option.

Mutley · September 13, 2023, 9:46pm

Seam to be having a similar issue,
I have checked my DNS settings, but again, im unable to update from, 2023/9/0 to 2023/9/3

paddy0174 · September 13, 2023, 9:58pm

Please don’t cross post! It makes helping very difficult. If you can’t find a topic, where your question fits, please open your own topic.

Mutley · September 13, 2023, 9:59pm

My upmost apologies.
Im going a little cross eyed here trying to work this out.
Think it may be time to quit for the evening.

paddy0174 · September 13, 2023, 10:01pm

If you are still awake enough, open up a new topic, so others can give some input until tomorrow morning.