According to the manual you can enable or disable the “long range” function on the stick. Have you tried toggling that? It also states that not all devices will be compatible with long range.
Unfortunately I can’t. My first gen smartthings hub is so old, it fails on a lot of things. Exclusion mode being one of them which always times out. Oddly i can still add stuff to Smartthings.
I factory reset the devices I’m trying to add to HA though.
I cant see how to do this in HA, which is my only GUI to control the stick.
You can exclude devices from any Z-Wave controller, including from HA. Factory reset often excludes devices from their network, but not always.
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HA doesn’t support Long Range, so this isn’t applicable. The controller will always function in normal mesh mode.
It’s in the same place your first picture is manage your ZWave network.
First welcome SmartThings Refugee.
Second slowdown and breathe.
You cannot add anything because they weren’t first excluded. If the device you’re trying to move is NOT ZWave plus then no just resetting it likely isn’t enough. Exclude on reset didn’t become a requirement until ZWave Plus.
So you will have to go and run the exclude (see remove device) from HA. It will issue a ‘general exclude’ that any ZWave device can respond to (its intended to allow you to disjoin a network when the original controller is unavailable)
So in your situation start excluding. Once they’re done then start including from the controller out.
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Thanks @NathanCu this makes sense, but I have a few questions… (sorry!)
So using this contact sensor for example, it’s orphaned and no matter what i try now, it won’t go into exclusion mode. I’m in limbo as I also cannot re-pair this to smartthings and both ST and HA don’t see it for exclusion as it doesn’t go into exclusion mode.
It’s the same scenario for this nano switch. It too is orphaned and will not exclude no matter what I try now.
What would you recommend here?
This is from ST but its the same in HA.
Thanks for your patience with me!
No worries. Both of those are ZWave plus. Factory reset should also exclude. The ring device is smartstart (i glanced at the Aeotec but didn’t see it right off.) so I’d get the qr code off the device and set it up for smart start inclusion. That way when you factory reset it I just joins the way you want it. (it may be trying to now and failing)
Yeah so thats precisely what’s failing (smartstart) in addition to traditional detection.
I’m making sure to scan the QR from a HTTPS browser URL (nabucasa) on both phone and desktop, and I get the second image in my first post and no further.
The Ring contact sensor flashes green 3 times as its in inclusion mode but the HA Zwave setup never sees it.
Do you have that stick on an extension cable?
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Here’s where you have options. Depending on the integration you can kick it into debug mode logging.
Just to confirm you are using builtin ZWaveJS or did you go The JsUI addin. Either is fine… (helps direct yuu to the right menu)
Some other basics. Have you successfully included anything to is point. If so what
No, direct into Mac Studio.
Hi Nathan,
I’m using ZwaveJS, UI looked more complex than I’m competent for.
So far I’ve not successfully included anything. 
You should have it on a 6’ extension cable and then located away from any RF interference (like your laptop, router, etc.). This is a common problem and the recommended setup for zwave.
https://zwave-js.github.io/node-zwave-js/#/troubleshooting/connectivity-issues
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Hi everyone, ok I’ve made some progress but still need help.
Let me document what I’ve done so it can help others who come across this.
I’m using a Z-Wave Plus Long Range Zooz USB Dongle 800 ZST39. I live in Europe.
I was convinced the dongle wasn’t working, was ready to return it then saw this Amazon review:
I reached out to Zooz who have been really responsive and have sent me the EU firmware, which for some reason I cant attach here.
Nonetheless, you need windows to flash it, which i dont have.
I had uninstalled Zwave JS from HA, but thought “before I return it, let me give it one last try”…
This time, i installed Zwave JS UI.
I followed these instructions but made one key change, in the settings for Zwave JS UI, scroll down to the Zwave menu and change the RF Region to Europe.
BAM! it started working! (Kinda)
Now, I’m able to add and exclude devices. yay!
Problem is, adding them does nothing.
Here’s what I mean:
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I’ve added a relay to control my garage lights and a wall button switch.|
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As you can see, they’re both in Zwave JS UI:
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However, despite the wallmote (the wall switch) being fully recognised, I have no options to configure it to use the buttons.
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For the relay (nano switch) it’s not correctly recognised by Zwave JS UI and I’m not sure why. I’ve tried re-interviewing it. No luck. it too is visible but not configurable.
I feel like I’m close to solving this and getting my gear working, so that I can finally dump smartthings, but need help figuring this last step.
Can anyone provide any direction please?
I’m about 90% certain that you can do this on a Mac with Simplicity Studio. You need to get that firmware flashed.
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The wall mote won’t have any entities, it sends events / scenes when the buttons are tapped. Search and you can find how to use these as automation triggers.
The nano should have switches, but it doesn’t, it is also marked as dead. You may need to reposition the stick (on an extension cable) or add more mains powered nodes to improve your mesh. Likely both.
Refreshing the browser and doing a system restart may clear it up.
For your dead node, you can mark it as such in Z-Wave JS UI. Click Advanced / Failed nodes / Remove.
You can then try to re-include it, either with Smartstart (in which case you should wake the device, in case it’s a battery device) or with normal inclusion.
Hi everyone,
Ok just consolidating a few responses here and concluding this thread:
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I am using a 5m USB extension cable, I switched it down to a 1m one as I thought the longer cable was the problem. I have now switched it to a 30cm one. No difference.
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The wallmote configuration is a little annoying, but I get it. If I’m honest, that is a bit of a pain in comparison to the Smartthings setup which I feel was quite seamless.
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I spent a whole day trying to flash the Zooz stick on my mac (with a VM). No dice. In the end, Zooz support confirmed the stick is actually working using my Zwave JS UI method mentioned earlier.
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I’ve removed the dead node, and re-added it, but each time it seems to be added with even less info. It’s completely unusable. No matter what I tried, how i included it or how many times it was re-interviewed it got worse.
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The only device I have successfully added so far is a Ring Contact sensor, which was added as the wrong entity type. Despite changing it to a door sensor, it’s still a bit of a nuisance as there are so many dummy entities it’s added. It’ll be quite the effort to attempt to figure out which entity is what (acceleration, tamper, etc) and then replicate for the 30+ contact sensors I need to add.
Every other system I’ve integrated into HA, I’ve not looked back and each time it’s been a significant upgrade. However, this time, I feel completely different.
The Smartthings setup as a Zwave/Zigbee gateway into Home Assistant is annoying.
It’s slow, uses an app that gets worse each year, has high latency and constant outages. However, despite that, it works (in some fashion) ~80% of the time.
This current setup of using Z-wave JS (UI) is incredibly fiddly for someone like myself, is quite a headache to use and most importantly has resulted in 0 usable devices.
The kicker for me was when I decided to re-pair all of the devices in this thread this morning to Smartthings, just to see if they’d work, and within minutes they were all usable functional and paired. It was idiot-proof.
As a result, I’ve decided to return the Zooz stick and will re-visit when the HA Zwave implementations are more mature and polished.
For now, I think I’ll just replace my Smartthings hub with an Aeotec Home Hub and pair my devices to that in an effort to reduce some of the issues with my V1 Smartthings hub, which in turn will be linked to Home Assistant.
Thank you to everyone that tried to help me get this going, I appreciate all of your efforts!
For anyone else that is of a similar effort and iQ level to myself, my guidance would be not to attempt the Zwave transition into HA just yet.
I thought there is a version of Simplicity Studio for Mac’s now. I have none so I couldn’t confirm.
Regardless of what Zooz support stated, the different regional Z-Wave frequencies typically means different radio components on the device. I was surprised to see them say that a firmware update would work.
Before completely tossing in the towel, I’d really suggest getting a 700 series controller specifically for EU. I’ve been using the ZST10 since migrating to HA and have had next to no problems (the only problem was a bug in one release of Z-Wave JS UI that caused the stick to lock up during backups).