Zigbee2MQTT - Error: SRSP - SYS - ping after 6000ms

Hi,
Im using Home Assistant Green with SkyConnect stick, but cant run the Zigbee2MQTT.

00:01:29] INFO: Preparing to start...
[00:01:30] INFO: Socat not enabled
[00:01:35] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-14 00:01:44: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-14.00-01-44' filename: log.txt
Zigbee2MQTT:info  2024-03-14 00:01:44: Starting Zigbee2MQTT version 1.36.0 (commit #unknown)
Zigbee2MQTT:info  2024-03-14 00:01:44: Starting zigbee-herdsman (0.35.1)
Zigbee2MQTT:error 2024-03-14 00:02:05: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-14 00:02:05: Failed to start zigbee
Zigbee2MQTT:error 2024-03-14 00:02:05: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-14 00:02:05: Exiting...
Zigbee2MQTT:error 2024-03-14 00:02:05: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

Hardware:
ID_MODEL: SkyConnect_v1.0
ID_MODEL_ENC: SkyConnect\x20v1.0

Any ideas?

Bear in mind that SkyConnect is still “experimental” with Z2M.

after adding adapter: ezsp i have this error:

[00:18:07] INFO: Preparing to start...
[00:18:09] INFO: Socat not enabled
[00:18:14] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-14 00:18:23: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-14.00-18-23' filename: log.txt
Zigbee2MQTT:info  2024-03-14 00:18:23: Starting Zigbee2MQTT version 1.36.0 (commit #unknown)
Zigbee2MQTT:info  2024-03-14 00:18:23: Starting zigbee-herdsman (0.35.1)
Zigbee2MQTT:error 2024-03-14 00:19:34: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-14 00:19:34: Failed to start zigbee
Zigbee2MQTT:error 2024-03-14 00:19:34: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-14 00:19:34: Exiting...
Zigbee2MQTT:error 2024-03-14 00:19:34: Error: Failure to connect
    at Ezsp.connect (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/ezsp.ts:373:19)
    at Driver.startup (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/driver.ts:163:13)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

Is ZHA installed ?

No, its not.

How can i check the firmware installed on SkyConnect?

Is it listed under hardware?

The SkyConnect is listed there.

Just checked it has multiprotocol installed.

See if you can find something useful here

If multiprotocol is installed , 2 things:

  • you can’t use /dev/serial/by-id
  • Zigbee2MQTT only works with multiprotocol 2.4.2 or earlier, 2.4.3 and 2.4.4 are not supported

afbeelding

how do i go back to Zigbee firmware ?

I read about Silicon Labs Flasher , but not sure how can i do this on Home Assistant Green.

Not sure how the SSH flashing is done, but it sounds like the way here.

Edit: The Home Assistant Green does not have the radio builtin, so web flasher is probably the easiest way.

1 Like

Use Chrome or Edge to access this page:

Dongle needs to be in the computer you use the browser on

1 Like

Thanks.

Im back to zigbee firmaware, but the error is still the same:

[10:22:20] INFO: Preparing to start...
[10:22:21] INFO: Socat not enabled
[10:22:27] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-14 10:22:36: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-14.10-22-36' filename: log.txt
Zigbee2MQTT:info  2024-03-14 10:22:36: Starting Zigbee2MQTT version 1.36.0 (commit #unknown)
Zigbee2MQTT:info  2024-03-14 10:22:36: Starting zigbee-herdsman (0.35.1)
Zigbee2MQTT:error 2024-03-14 10:23:07: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-14 10:23:07: Failed to start zigbee
Zigbee2MQTT:error 2024-03-14 10:23:07: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-14 10:23:07: Exiting...
Zigbee2MQTT:error 2024-03-14 10:23:07: Error: Failure to connect
    at Ezsp.connect (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/ezsp.ts:373:19)
    at Driver.startup (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/driver.ts:163:13)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

Ill reset the device and start from the beginning. Any advices?

let us UP topic. Any ideas or solutions? I met the same issue :frowning: