Zigbee2MQTT - Error: SRSP - SYS - ping after 6000ms

[AndSzy (Andrew)]

Hi,
Im using Home Assistant Green with SkyConnect stick, but cant run the Zigbee2MQTT.

00:01:29] INFO: Preparing to start...
[00:01:30] INFO: Socat not enabled
[00:01:35] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-14 00:01:44: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-14.00-01-44' filename: log.txt
Zigbee2MQTT:info  2024-03-14 00:01:44: Starting Zigbee2MQTT version 1.36.0 (commit #unknown)
Zigbee2MQTT:info  2024-03-14 00:01:44: Starting zigbee-herdsman (0.35.1)
Zigbee2MQTT:error 2024-03-14 00:02:05: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-14 00:02:05: Failed to start zigbee
Zigbee2MQTT:error 2024-03-14 00:02:05: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-14 00:02:05: Exiting...
Zigbee2MQTT:error 2024-03-14 00:02:05: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

Hardware:
ID_MODEL: SkyConnect_v1.0
ID_MODEL_ENC: SkyConnect\x20v1.0

Any ideas?

[Stiltjack]

Bear in mind that SkyConnect is still “experimental” with Z2M.

Supported Adapters | Zigbee2MQTT

[AndSzy (Andrew)]

after adding adapter: ezsp i have this error:

[00:18:07] INFO: Preparing to start...
[00:18:09] INFO: Socat not enabled
[00:18:14] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-14 00:18:23: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-14.00-18-23' filename: log.txt
Zigbee2MQTT:info  2024-03-14 00:18:23: Starting Zigbee2MQTT version 1.36.0 (commit #unknown)
Zigbee2MQTT:info  2024-03-14 00:18:23: Starting zigbee-herdsman (0.35.1)
Zigbee2MQTT:error 2024-03-14 00:19:34: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-14 00:19:34: Failed to start zigbee
Zigbee2MQTT:error 2024-03-14 00:19:34: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-14 00:19:34: Exiting...
Zigbee2MQTT:error 2024-03-14 00:19:34: Error: Failure to connect
    at Ezsp.connect (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/ezsp.ts:373:19)
    at Driver.startup (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/driver.ts:163:13)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

[francisp (Francis)]

Is ZHA installed ?

[AndSzy (Andrew)]

No, its not.

How can i check the firmware installed on SkyConnect?

[fleskefjes]

Is it listed under hardware?

[AndSzy (Andrew)]

The SkyConnect is listed there.

Just checked it has multiprotocol installed.

[fleskefjes]

See if you can find something useful here

Zigbee2MQTT with Sky Connect Multiprotocol Help

Worth reading Home Assistant SkyConnect I did get multiprotocol working but devices were unreliable. I now have 2 x Skyconnect, one for thread and the other zigbee, not had any issues!

[francisp (Francis)]

@AndSzy

Just checked it has multiprotocol installed.

If multiprotocol is installed , 2 things:

• you can’t use /dev/serial/by-id
• Zigbee2MQTT only works with multiprotocol 2.4.2 or earlier, 2.4.3 and 2.4.4 are not supported

[AndSzy (Andrew)]

how do i go back to Zigbee firmware ?

I read about Silicon Labs Flasher , but not sure how can i do this on Home Assistant Green.

[WallyR (Wally)]

Skyconnect: Multiprotocol start return code 400

I had similar issues and decided to flash the firmware that fits my use case (you can always flash it back later). Firmwares: GitHub - NabuCasa/silabs-firmware: Silicon Labs firmware for Yellow and SkyConnect Flashers: Skyconnect Firmware Update Version

Not sure how the SSH flashing is done, but it sounds like the way here.

Edit: The Home Assistant Green does not have the radio builtin, so web flasher is probably the easiest way.

[francisp (Francis)]

Use Chrome or Edge to access this page:

Home Assistant SkyConnect

Dongle needs to be in the computer you use the browser on

[AndSzy (Andrew)]

Thanks.

Im back to zigbee firmaware, but the error is still the same:

[10:22:20] INFO: Preparing to start...
[10:22:21] INFO: Socat not enabled
[10:22:27] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info  2024-03-14 10:22:36: Logging to console and directory: '/config/zigbee2mqtt/log/2024-03-14.10-22-36' filename: log.txt
Zigbee2MQTT:info  2024-03-14 10:22:36: Starting Zigbee2MQTT version 1.36.0 (commit #unknown)
Zigbee2MQTT:info  2024-03-14 10:22:36: Starting zigbee-herdsman (0.35.1)
Zigbee2MQTT:error 2024-03-14 10:23:07: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2024-03-14 10:23:07: Failed to start zigbee
Zigbee2MQTT:error 2024-03-14 10:23:07: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2024-03-14 10:23:07: Exiting...
Zigbee2MQTT:error 2024-03-14 10:23:07: Error: Failure to connect
    at Ezsp.connect (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/ezsp.ts:373:19)
    at Driver.startup (/app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/driver.ts:163:13)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:62:27)
    at Controller.start (/app/lib/controller.ts:109:27)
    at start (/app/index.js:107:5)

Ill reset the device and start from the beginning. Any advices?