Hello, I am new to HA (must be why I bought “green”) and my first project is to add my new door lock. It is made by Baldwin but it calls itself a Kwikset 916 and I am using a Zooz S2 700. Initial install went ok and it did what it was supposed to do but after a few minutes - in HA only - it would not recognize that it was locked. If I locked it by hand or through the key pad, the status in HA was correct, and if I unlocked it through HA it was correct, but if I locked it through HA I get a jammed alarm.
I did a factory reset, put in new batteries and followed the procedure suggested here Zwave-js sensors for Kwikset 914 lock...missing? and it is the same. I get the same “unknown” on my phone and on HA I see
Access Control Lock State: Lock Jammed
Alarm Level: 1
Alarm Type: 23
As I said above, it functions perfectly, HA correctly displays the state when operating by hand or through the keypad and I can lock and unlock it thru HA but when I lock it thru HA it says “jammed” even though it is not. This happens even when the door is open and the bolt goes to the end of its travel. I am a complete newbie so any suggestions would be appreciated but please be specific and detailed. Thank you in advance.