Device Specific Custom Card Error

Hello All,

I have an older iPad and whenever I add a custom card from HACS I get an error: "Custom element doesn’t exist: … " I saw an number of people have dealt with this error however my situation is different as these cards work perfectly on my other devices. As this is a device specific issue I am at a loss how to proceed. Thank you in advance for any advice.

For situations with the same error (but not the same situation):

What version of iOS?

There’s a new App version (2023.12.1) live in App Store, it should fix issues with iOS 12.

I am running 12.5.7. I tried the update and now the app crashes immediately upon opening. I restarted the iPad and the problem persists. Any ideas what to try next?

Report it in the iOS and Mac HA Discord channel: https://discord.gg/8FZyfM9M

I was able to get the app to start open, i just had to uninstall and reinstall. However the initial issue still persists. Should i still report it?

Yes.