a few people ( myself included ) see the wiser hub drop wifi intermitently/frequently. I think they dont cope well with mesh wifi so dont know if you have that. I see mine can lose wifi for 10 mins or so then comes back online.
if you are getting updates then it doesnt seem it has dropped the wifi but maybe the cloud connection and giving strange readings on the trv signal. The way to see if HA truely lost connection to the hub is to look in the system logs and you should see errors that the connection timed out. If these are not there then just your hub doing something strange but HA should still be able to control it. If you do see errors in the system log then see 1.
in terms of diagnosing, looking in the system log is a good start but there is also an attribute on the heating operation sensor that shows updates and failures etc that you could make into a template sensor and then see the history of failed updates etc.
3 Once connected to this wifi network, open your browser and go to http://192.168.8.1/secret 1. 4 You can then copy your key to an email to send to another device or copy and paste into the HA config if setting up integration via your phone/tablet. 5 When finished, either wait for hub to revert to led on constant or repower it (quicker to repower). Must be in non flashing mode to setup integration.
the step
6 Configure using Home Assistant Configuration → Integrations where your hub should have been auto discovered
can not understand, NO AUTO discovered
my local network 192.168.0.nnn CCTFR6310 192.168.8.nnn
is it problem? how to add device? (I do not want to change to 192.168.8.nnn)
Not 100% sure if this integration works with this hub but if you have a key then maybe. Ifnit hasn’t shown up as a discovered hub then just click to add an integration and select wiser from the list. Add ip and key etc. If not showing in the list ( obviously ensure you have installed from HACs ) do a shift f5 to reload the cache.
Thanks a lot, will work on getting that setup
I am running deco M5 mesh so that could be a possible source!
Thanks for confirming it’s not just me with the issue though
Thanks for the help
Viktor, HA uses zerconf ( also known as bonjour ) to broadcast on your 192.168.0.x lan and devices that support this respond. If it detects a wiser hub with name starting WiserHeat it will show as discovered. I dont think this hub from your post is called WiserHeatxxxxxx where x is last 6 digits of its mac address. This is not in itself an issue.
However, adding the integration manually should bring up a form to fill in IP and secret key. If you are selecting wiser integration when adding manually and nothing is happening, then you have some issue with HA that is unrelated to your hub ( until you enter IP and key HA does no try to talk to it ). As such, you need to look in your system logs and see if you have any errors. We have never had any issues raised with adding, so i dont know where to start without any log error.
Once you are able to get the form to load, the hub should have a solid green light showing connected to your wifi in order to set it up in HA. Ad red light is not connected to wifi. You say the wiser app is not available in your country, so have you connected it to your wifi and how? Also, where is this hub from. Ie what country?
I found 2 SSID both 2.4 GHz Wiser70_0458CA and Wiser38_0458CA
both 192.168.8.nnn
to read the key I use my Adnroid smartphone
my mobile registered country Georgia (country)
to read the key I switch off mobile the home network and found Wiser SSID and after connected used web browser to read the key
192.168.8.10/secret 1
to a browser link address
the key read and saved
about HA
Home Assistant 2022.8.4
Supervisor 2022.08.3
Operating System 8.4
Frontend 20220802.0 - latest
after read the key restarted the hub and the hub LED solid green
I see devices by command from laptop
nmap -v -sn 162.198.0.1/24
and
nmap -v -sn 162.198.8.1/24
show Wiser hub 192.168.8.10
my home WiFi SSID know by HA and I can not understand how Wiser hub can connect to my home Wifi without to know WiFi password
I do not know how to check Wiser hub connected or not to HA
you can see HA screenshot by
no Wiser hub neither Objects neither Entities
Do I understand correctly that only the name WiserHeat will be detected by HA and everything else like Wiser70 seems not to be?
log just like below, nothing about Wiser hub (and I do not have any stability issues, other components work as should)
2022-08-14 08:14:26.276 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration hacs which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant
Viktor, yes only hubs called WiserHeatxxxxx will be discovered but that doesnt mean you cannot add hubs that are not called this manually. Im still struggling to understand…
Does your hub connect to your wifi? You say you dont know how it knows the password and also there is no app in your country. Im assuming this means you havent been able to configure it for wifi. Is this correct? If so, that needs resolving first.
I think it is possible to do without the wiser app but will need some technical skill, involve connecting a laptop to the hub access point and using postman to do this. I can probaby provide you with the command to send to it if you are able to do this.
Im not understanding exactly what happens when you try and add a wiser device via settings → devices & services → add integration → wiser . You should see a form asking for ip and key but you say nothing happens. Can you provide screenshots or a video of this if that is happening. However, you will need to fix 1 first.
OK, was just sorting out the commands for you to setup hub without Wiser app and noticed that the Wiser70 you are talking about is the wiser AP network name. The WiserHeatxxxxx I am talking about is the hubs hostname one it is connected to your wifi. Sorry about the confussion. As such, ignore the Wiser70 name as not relevant.
Right, if you have a laptop, connect to hub wifi (the Wiser70_xxxxx SSID). Using postman, run the following commands.
If this looks too much for you to do, alternative option is something like this link (replace US with whatever country you bought hub from/maybe UK etc)
installed the Wiser app
registered
Sign Up with the country where the house is actually located - Georgia (country) and the application did not throw me out (maybe for now )
my current location Bulgaria and IP Bulgaria too
I do not use VPN for installation
after registration finished added the Wiser Room Thermostat CCTFR6400
you can see - left upper corner
HA found the Wiser Hub
Logger: custom_components.wiser.config_flow
Source: custom_components/wiser/config_flow.py:59
Integration: Drayton Wiser Integration for Home Assistant (documentation, issues)
First occurred: 22:01:25 (1 occurrences)
Last logged: 22:01:25
Unknown error connecting to Wiser Hub
Traceback (most recent call last): File “/config/custom_components/wiser/config_flow.py”, line 157, in async_step_zeroconf_confirm validated = await validate_input(self.hass, user_input) File “/config/custom_components/wiser/config_flow.py”, line 59, in validate_input wiser_id = wiser.system.name AttributeError: ‘NoneType’ object has no attribute ‘name’
@shchedrin Marks’ mentioned this before , this integration is designed for the UK Drayton Wiser Hub, which controls heating etc. It may, or may not work with this hub but unless you have heating, lights and shutters it wont give you any functionality. The fact that the initialisation is giving you an error in the config_flow is telling me that the integration is able to connect to the hub, download JSON metadata but the data is in a different format. I dont think this will work and we cant really support it…
A lot of people are hinting that the wiserhub regularly disconnects from wifi. I don’t have that issue, its pretty much rock solid, but i know Mark does and some other people do… One common theme is “mesh” routers… Does anyone here NOT have a mesh router and experiencing WIFI issues…?
BTW, just because I think this is the issue doesn’t mean we can solve it with the integration. WE can report it to Drayton Wiser and the obvious workaround is to spin up a dedicated wifi AP…
I was racking my old and tired brain as I was sure I have seen this before and I managed to find the issue we had logged. I think this is the same hub that @djeev1 has and he had an issue as it does not create a default schedule (the UK one seems to).
In your app, can you add a schedule for your Room Thermostat. Then try and setup the integration in HA.
Different issue, its summer here in the UK, temperatures going up in the climate change mid-high 30C and Ive noticed a couple of my TRVs get “boosted”…
Now I do have kids… but Ive disabled the manual radiator boost, has anyone else seen this? I did get a battery low warning, but thought Id changed it…
Hi Angelo,
I have Wifi issues and do not have a mesh setup. I do have 2 routers each with a different ssid and the Wiser hub is the only device connected to the 2.4G network on one router. The Wiser hub was installed about 2 years ago and has been used with your integration for much of that time.
The hub will probably lose the Wifi connection 2 or 3 times a week on average, it usually recovers but in the last couple of weeks it has failed to reconnect on 2 occasions and required a power cycle to restore the Wifi.
I have changed the default scan interval to 60s and will experiment with increasing this further to see if it has any impact on the Wifi dropout frequency.
I have done some changes recently and since then, have not seen any hub drop outs from the wifi at all. Has been nearly a week now and before it was every day - with the red light on the hub. Although, not 100% helpful, here are the list of things done, one of them has clearly improved something but none of them would clearly point (to me anyway) why the hub no longer drops wifi (except firmware but sure most others still having issues are also on same version by now).
Firmware on hub went to 3.10.6
Tied my hub to the node nearest it in mesh router config (think I tried this before but made no diff)
Replaced my RPi HA server with a Beelink Mini PC Celeron N5095 8GB 256GB SSD - lovely little unit for £180!
At same time, went to HAOS on new server
At same time, went to 2022.8.4
Did not restore a backup but started building new setup from scratch
Whilst it makes no sense at all, I do think it is more tied to me putting my new HA server in than the other things. Worked for 25 years in IT, will never understand some stuff! Only thing I could possibly think is that when HA sends a request to hub, it sometimes sends a corrupt message that causes the hub a wobble and faster machine or HAOS, less crap on it stops the corrupt message.
)