Hi, i’m getting this message in the tapo cameras integration and the correct password is not working, i have same password in both, device and cloud. Anyone with same problem?
thanks
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Try resetting your cloud password.
Done. same problem
Is this the Tapo core integration or a custom integration?
Custom from hacs, is there a core integration?
Maybe this is the problem:
Firmware 1.3.8 (or build 230921) and newer might cause integration not to work
Edit: Found the core integration but do not find my camera…
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Ahhhh, that’s why I was asking. I don’t think the core integration supports cameras (I’ve not looked).
I’d agree.
No, not suported… thanks for your help
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Sh500
May 23, 2024, 4:29pm
8
Just tried setting up a couple of camera today and receive the same error message when entering the cloud password.
According the developer of the integration there’s a solution but waiting for tapo approval and permission
2 Likes
Sh500
May 23, 2024, 8:12pm
10
Where did you hear this information?
I did see threads back in Nov 2023 with similar issues, which seemed to have been fixed. Am assuming with newer firmware the problem has occurred again.
If a solution is being worked on, I may hold back the factory reset fix (hopefully taking the device back to a working firmware version).
In the official GitHub. They are posting updates of the issue and a fix is ready but waiting for permission
https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551
2 Likes
Sh500
May 24, 2024, 1:02pm
12
FYI:
I performed a factory reset of my C210 cams (retaining the latest firmware) and re-added them via the app. Then re-tried the HACS integration and it accepted the cloud password.
Tefty
May 31, 2024, 8:22pm
14
I’m having the same issue, so eager to get this resolved
C110 camera(I only picked up the cameras this week, so they came with this firmware version already)
I have tried a password reset and camera reset with no joy
It worked initially, but after an hour the integration told me I needed to reconfigure and this is when the problem started
It’s a really nice integration though, fingers crossed it gets fixed soon
2 Likes
I just bought a Tapo C120 and ran into the same issue today. Started googling and found this thread. All I have to say is that this sucks, but at least it sounds like this will get resolved.
I like the camera so far and the features are good enough for me. Being able to mount it on a magnetic base is also a big plus since my wife is anti drilling holes. So I’ll hold out and hope the fix comes eventually.
2 Likes
So I checked out that Github thread and saw someone mention using ONVIF for the time being. So I tried that and was able to add my Tapo C120 to Home Assistant that way.
I assume it’s no where as feature rich as the HACS integration would be but the stream is great with almost no lag and I even get a basic motion sensor that cools down nearly instantly.
This set up is perfectly fine for my needs while we wait for the HACS integration to be fixed.
2 Likes
lobmarib
July 4, 2024, 2:54pm
17
Same problem here… Any developments on this?
hey, i just came across your post - i use the tapo integration also and waiting for a fix, fingers crossed -
how did you setup/add the camera via ONVIF ? is it an integration via hacs ?
many thanks in advanced,
stuart
I followed this guys instructions and got 2 Tapo C120’s into Home Assistant.
opened 08:53PM - 13 Apr 24 UTC
Bug
Blocked
# Thread for invalid cloud password on firmware build 230921 and higher
There… has been reports of users on firmwares 1.3.8, and newer, or on some cameras other firmwares with build 230921 and newer of integration stopping to work. This shows as cloud password not being accepted.
I have been in touch with tplink regarding a security vulnerability I reported in the past and this is most probably a fix for it.
This currently only affects some users, not all and most probably requires camera to be connected to the internet in order to receive the update for authorization, given that it affects older firmwares as well, or possibly an interaction with the official app.
I have a solution and I am waiting for a permission for integration to connect to cloud.
Users reported this problem in numerous issues, this issue will serve for tracking the progress on the fix and group all the conversation under one issue.
## Workarounds
If you need to use the camera with this integration until this is resolved you can either:
1. If your camera still works with integration: Block internet access of camera and stop using the official phone app temporarily if you are using firmware 1.3.8 (or build 230921 and higher)
2. If your camera no longer works with integration: [Use older firmware](https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551#issuecomment-2061039421) than 1.3.8 (or build 230921) and factory reset camera
**This issue has been locked due to too many users ignoring the request to read first before posting duplicate and off topic content after more than 3 warnings.**
## This post will stay uptodate with the most recent updates below.
2024-04-11:
First report of the issue at https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/549
2024-04-12:
Second report of the issue at https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/550 along with more users confirming the issue.
2024-04-13:
This thread has been created.
From my side, I have unblocked one of my camera on the latest firmware to reach the internet, so that hopefully I can get this update soon and work on a fix. I hope TPLink will provide detailed instructions on what has been changed so that I can work on a fix.
2024-04-19:
Added instructions about build number as some cameras have different versioning of firmwares.
I reached out to TP-Link after 7 days for any updates.
2024-04-23:
@reypm found a solution how to workaround this issue without [downgrading](https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551#issuecomment-2061039421) the firmware:
> 1. Factory reset the camera (it remains with 1.3.11 Build 231117 firmware since I could not find a way to downgrade the firmware)
> 2. Entirely block Internet access for the camera
> 3. Reinstalled the component (this component)
> 4. Re-added the camera (by reinstalling the component it removes the old config)
TPLink is working on providing me with the solution, got a reply today that I need to wait a bit more.
2024-05-08:
I have some very good news and a little bit of concerning news.
Good news:
1. Today I was finally affected with this on one of my cameras which allowed me to conduct research and I spent my whole day working on that.
2. I now know how to solve this, I just need to figure out some of the remaining details and implement the changes which should not take more than a few weekends of active work. There is a lot of work involved but it can be done and I now know roughly how.
Now the concerning news:
1. Integration will need to interact with tplink cloud to get the new password. This is possibly a one time job, but I do not know yet, it might expire and get a new password if it no longer works. I will need to find a way to detect this as well but thats just a little detail.
2. Due to integration's need to interact with TPLink cloud I have reached out to TPLink for their permission. If they refuse, there is no way how to implement this unless someone else makes a script to extract the pwd AND the pwd does not change, ever. Which would also make the set up harder for everyone.
2024-05-15:
See https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551#issuecomment-2111341474
2024-05-18:
See https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551#issuecomment-2118381739
2024-05-29:
See https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551#issuecomment-2137323663
2024-06-25:
See https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551#issuecomment-2189695781
2024-07-03:
See https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551#issuecomment-2205580658
2 Likes
. ip correct, user and password correct but cluod password wrong…