GUI is Unresponsive After Some Time on iOS before Page Refresh (Pull Down) or Force Close/Open App - How To ID and Fix?

Mobile Apps Home Assistant Companion for Apple
1

I’ve noticed a strange issue with my instance of Home Assistant when interacting with it from the iOS app - after a period of time, it becomes unresponsive to commands.

e.g. if I toggle a Z-wave light switch, the app indicates that I’ve made the change, but the actual action does not happen. If I then refresh the page (pull down for it to fresh the view of the page), the page reloads and if I then take the same action, it actually happens (light goes off in this example).

I’m only seeing this on iOS on iPhone, but I do not see this on the iPad version or via a browser. Currently running iOS 15 on both and HA on 2021.9.7, but I’ve noticed this for some time.

How do I best go about troubleshooting this to identify what is causing the iPhone app to time out? ideally, I’d like to not have to force close the app or refresh the page when I want to do something quickly in Home Assistant via the app. I’m assuming there are logs that may be helpful, but I’m not sure where even to begin. Any pointers in helping troubleshoot this issue would be helpful. Thanks!

1 Like
2

I’m also seeing this, have you had any luck? I think it started with. Ios15 betas but hasn’t improved with public release

3

I am seeing this too on iPad.
For example, on occasion if I go to the Energy page, and nothing updates.
I then try turning something on / off, but nothing happens.
A force close fixes it.

4

yeah, I see the same on all of my iOS devices (iPad and iPhone), both on latest version 15.0.2.

While a force close “fixes” it in that session, I’m hopeful we can find a way to make the app work without having to force close it every time I open it to take an action on my home.

5

See here

We should combine it

6

not only ios have this issue, not the same issue of ios app freezing, just no action triggered. I’ve also noticed it on Edge browser on Windows PC. is it a bug of the frontend?

7

No idea, something is not right there. Where do we submit this as a bug?

8

there is already a bug opened on github

10

The issue started with iOS 15 on iPad… the UI does not refresh (sensor data), buttons or sliders react but do not show any function.

11

Since the update yesterday to 15.1 I do have the feeling is now better
Can someone confirm?

12

Just realised there was as well a supervisor update yesterday.

13

It seems to be better since iOS 15.1 or supervisor update but still from time to time the issue is there

14

This is still an issue.
HA and the compagnon app up to date.

15

I also still have the issue. That’s really annoying because the app becomes unreliable :disappointed:

2 Likes
16

I myself have the same experience. Today I also had that icons were not visible but the button still appeared to work.

This doesn’t really help to keep the WAF up to par! I hope for a quick fix!

17

Same on my iPhone 12 mini. Sometimes only actions don’t register, sometimes the whole ui is frozen and I can’t even close graphs for example. It’s close to useless due to this issue, it happens every time I open the app.

Still :heart: HA of course :kissing_heart:

18

Same for me

19

+1

The app now has to be manually refreshed just about every I open it (even though I just briefly multitasked out), and the refreshing takes a weirdly long time. Quite a hassle to use now, hope this can be fixed.

20

Yep same here. Everything I go back to the app once I’ve initially opened it, I have to force quit it and restart it to get it working again.

21

I’m dealing with the same issue.